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Principles and Practices of Management - Reference

  • The external environmental factors that influence management are=Economic , Political , Technological
  • Event management has to pay only entertainment tax not the service tax.=False
  • Name the service which has two prime necessities like co-ordination and infiltration.=Staff
  • ________ decisions relate to the day to day operations of the enterprise generally taken by middle and lower level management.=Operative
  • Successful consultants should promote their consultancy through what ?=Network
  • Decision-Making is a process of making a choice of poor alternatives.=False
  • MBO was invented by ________.=Peter Drucker
  • Profession requires definite period of what?=Learning
  • Barriers to delegation of authority would be :=Lack of trust in subordinates , Fear of loosing status by managers , Over-confidence among managers
  • Organization is apart of which type of system?=Social
  • David C Mc Celland identified three motives those are=Affiliation , Power , Achievement
  • International consultancy is said to be=Glamorous , Challenging , Trendy
  • Failure to give ________ to goal setters is a weakness of MBO.=guidelines
  • Management is the combination of Arts,Science and Profession.=True
  • Under the types of motivators, non-financial motivators are encouragement, freedom ________.=recognition
  • Who said, the heart of administration is the directing function.=Dimock
  • Management is that important process which continues till the objectives set by the administrator are actually achieved.=True
  • Communication is a composite (a) information given and received (b) a listening effort by some of them involved.=False
  • A vision statement should have the following components=ability to inspire people , achievable , precise and objective
  • One of the key features of services is that they are=intangibleThe process of control is complete only when the organisation take ________ action.=
  • corrective
  • The factors coming under philosophy of scientific management are:=Co-operation , Maximum output , Harmony
  • Who is the most effective person are alike in one crucial way, they all have a high degree of emotional intelligence.=Entrepreneur
  • The activities of the communicator while communicating a message will include,=ideation , encoding , transmission
  • Features of Management are as follows=goal oriented , universal , continuous process
  • Professional managers help organizations in chalking out which type of strategies?=Corporate
  • ________provides a corporate responsibility and it is the application of a proven and systematic body of knowledge.=Profession
  • Management as a discipline needs certificate of practice.=False
  • For most hi-tech service industries the major components are=Infrastructure , Knowledge , labour
  • Management=Creative, Professional Manager=Dynamic,Art=Skill,Code of Conduct=Profession,Predictive Power=Science
  • Science is a body of organized knowledge=True
  • A superior should always establish a ________ control so that his subordinates report to him periodically.=Feedback
  • It is said that communication is a meaningful=interaction
  • What does the insurance company compensate for if and when the event insured against an incident occurs?=Losses
  • Management exists at which levels of the organization?=All
  • The Indian consumer does not see shopping as an end in itself.=False
  • Retailers cannot just take their global retailing formats and try to transpose them onto the India scenario.=True
  • One of the factors which learning organizations possess is a climate of openness and the other factor is=trust
  • It is one of the good control system which not only points out the deviations but also pinpoints them where they are important to its operations is=Focus on strategic points
  • Profession needs certificate of practice=True
  • 'Span of control' is also referred to as span of management.=True
  • Learning from mistakes is often more powerful than learning from success.=True
  • The philosophy of Vedanta is compared to which animal in the dream of the person, who wakes the dreamer and makes you realise your self discovered reality.=Lion
  • The statement "We sell for Less" is deliberately ambiguous, it raises the ; 'Less than what', this is called as, ________ to communication.=Semantic
  • The theory of Bureaucracy was first propounded by Henry L.Gantt.=
  • FALSE
  • Making sense of situations=organizing information and thoughts,Creativity=brainstorming, associating ideas ,Inquiry=interviewing, seeking information, Making choices=deciding courses of actions
  • Learning from mistakes is often more powerful than learning from________.=Success
  • One of the external environment factors that influences Management is=Legal
  • In addition to Place, Labor and Money which other internal environment Factor influences Management?=Machines
  • Name the physical aspects of an enterprise.=Name , Location , Address
  • What is it that in communication should not be done in vacuum, instead other people should be consulted.=planning
  • Certain important motivational techniques are=Monetary incentives , Job-based techniques , MBO techniques
  • The concept of SBU includes=unrelated products and businesses that are separated , the fact that each SBU has its own CEO , a scientific method of grouping the business
  • Decision-making is a primary part of the managerial process.=True
  • Of which type of knowledge is science a body of?=Organized
  • Types of degree of delegations are:=Low degree , Moderate degree , High degree
  • The unorganized sector is mainly concentrated in metropolitan cities.=False
  • Learning organizations should imitate a task force.=True
  • Learning organizations must cope with challenge and=uncertainty
  • LPG stands for liberalization, ________ and globalization.=Privatization
  • Empathy=t is a component of leadership due to the rapid pace of globalisation,Social effectiveness=This component allows you to settle disputes amicably, Alfred Bennet=He is the father of intelligence quotient Daniel Goleman=He is an American Behavioural Scientist
  • Every company undertakes the process of forecasting by various competent authorities which can be listed as=CII , RBI , CMIE
  • Management is not just a=Process
  • The concept of value and the concept of maximization of value are related to________concept of Ethics.=Consequentialism
  • Events are occurrences designed for ________ interests.=marketing
  • Management is purposeful and what?=Goal oriented
  • Management is the combination of Arts, Science and=Profession
  • Management is=Multidisciplinary
  • General Insurance corporation was nationalized in________.=1972
  • Planning and control are closely interrelated and they do not determine the accuracy of decision-making.=False
  • There are three central ideas associated with consequentialism.=False
  • Name one of the factors that govern the span of management.=Type of work
  • Retailing categories based on ownership arrangement would be=Super Markets , Consumer Durables Stores , Departmental Stores
  • Science is a body of which type of Knowledge?=Organized
  • Peter Drucker various publications have sold about 5 -6 million copies worldwide.=True
  • Latest approach signifies organization has a part of ________ system.=
  • Social
  • Necessity of control in business organisation arises due to number of factors, one of which is ________ of organisations themselves.=complexity
  • Which of the options best describes the employment capacity of the retailing sector? It is the=second largest employer after agriculture
  • ________organizations have systems, mechanisms and processes in place.=Learning
  • Indian business families are still avoiding joint ventures and tie-ups.=False
  • Under the principles of effective delegation, it is said that never delegate and ________.=Disappear
  • In principle the chairman and the CGO have the same role to play.=False
  • Valency is the extent to which the outcome of the activity and its success matters to the individual . (Level of motivation = Valency x Expectancy)=True
  • Advantages of delegation of authority would be:=Prompt decision making , Opportunity to subordinates to grow and develop , Satisfaction to subordinates in terms of recognition
  • A business unit must meet specific criteria, if it wants to be called an SBU. These are=Definable group of competitors
  • What does Maslow propound about the five needs ?=Hierarchy
  • Name the technique which is said to be a ploy or a future course of action.=Strategy
  • ________ is the ability to sense, understand and effectively apply emotion.=Emotional Intelligence
  • Who built the first practical mechanical calculator and predicted the specialization of mental work?=Charles Babbage
  • Management and Leadership studies=Value based management, Maharshi Institute of Management=Eighteen centres in India and Abroad, Amritanandamayi Math's centre=Dr. S.K. Chakraborty, Indian Vedanta Philosophy=Swami Budhananda
  • Some of the public insurance companies are=LIC , Oriental Insurance , General Insurance
  • Focus on savings and high bargaining interests of the consumer is an obstacle in retail development in India.=True
  • Brands are associated with lifestyles and people's________.=aspirations
  • Management is always defined as dynamic, universal, ever-changing subject.=True
  • A budget as a plan of statement of expected results is expressed in numerical terms.=True
  • Name the leading event management companies in India=Midas , Pinnacle , Wizcraft
  • Who said, “Management is management of Men, Money, Machinery Materials and Information?”=Anonymous
  • A procedure has the following advantages=ensures uniformity of action , increases co-ordination , provides good standard for the manage
  • What is it that can be described as a readiness to co-operate warmly in the task and purposes of a given group organisation.=Morale
  • Disclosures=transparent,Shareholder democracy=myth in India,Planning=board of directors,Trust=corporate governance
  • The retailing sector in India has been quite________.=staid and boring
  • India has been experiencing the unique stranglehold of our_____=traditional kirana stores
  • Emotional Quotient increases with age commonly known as=maturity
  • The service sector has expanded because of the virtual stagnation of the________sector.=agricultural
  • Span of management depends upon the ability of whom?=Employees
  • What would essentially shape the growth and future of any economy?=Adequate and quality corporate governance
  • Who said, “Management is a multiple organ that manages a business, manages a manager and manages workers and work”?=Peter Drucker
  • ________ means draw prior conclusions about the probables of production, sales, profits in the future, on the basis of research.=Forecasting
  • Limitations of business planning is that it has been considered as time consuming and ________ device.=expensive
  • The family owned businesses like Tata and Birla, also face major fears like=Right successor , Stumbling self-confidence , Lack of professional management
  • Who said, “Management is the creation and maintenance of internal environment in an enterprise, where individuals working in groups can perform efficiently and effectively towards the attainment of gr=Koontz & O ‘Donell
  • Management as a discipline does not require any________of practice.=certificate
  • ________is at the core of corporate governance.=trust
  • Financial institutions should maintain a close relationship to seek a seat on the board.=False
  • Wrong medium of communication is a physical barrier.=False
  • One of the internal environment factors that influences management is=Place
  • Services are defined as the art and science of managing=the expectations of others , the experiences of people , the demands of the customer
  • Name the three important Generic Competitive Strategies.=Overall cost leadership , Differential , Focus
  • Delegation and decentralization are closely related to each other.=True
  • It is said "Controlling can not take place in a vacuum", which means there can be no controlling without previous=planning
  • Morale is the sum total of various physical qualities.=False
  • Direction is a ________ function performed by all the managers at all levels of the organisation.=managerial
  • Principles of effective delegation are:=Train the subordinates , Reward delegation , Appropriate reporting system
  • ________, weakness, threats, opportunities are the long form SWOT analysis.=strength
  • To be called an SBU, a business unit must meet specific criteria such as=
  • having a definable group of competitors , having a mission similar to other SBUs , preparing its own integrated plans
  • Appley L=Management is management of people and not the direction of things, Definition of Management=Management is management of men, money, machinery, materials and information, Koontz and O'Donell=Management is the creation and maintenance of internal environment in an enterprise,Peter Drucker=Management is a multi-purpose organ that manages a business, manages workers and work
  • ________ are at a minimum where the morale is high.=Grievances
  • the heart of administration is the directing function.=True
  • Empathy is particularly important today as a component of leadership for the following=rapid pace of globalisation , increasing use of teams , growing need to retain talent
  • Name the flagship companies under the group of "Aditya Birla"=Hindalco , Indo-Gulf Fertilizers , Birla Corporation
  • Fredrick Winslow Taylor's Mechanism of scientific management includes,=Scientific task setting , Planning task setting , Standardization of tools
  • Future of Insurance sector would be=new players taking over the market , improved customer service , strong hold of nationalized players
  • To which practice is the term "corporate governance" given?=Management
  • A senior family member and trusted professional manager acts as what to the business families scions trained abroad and then return to take over the business.=mentor
  • Govt. services comprise________, defence and social goods.=public administration
  • Unity of command means that employees should receive orders from one superior only.=True
  • Posture' and Observance' are not included under the 'yogic' exercises=False
  • Management is a creative and________process.=continuous
  • Every manager in an organisation gives direction to his subordinates as a superior and receives direction as subordinate from his superior.=True
  • The features of art is as follows=skill , knowledge , creativity
  • Science as a discipline has the following features=body of organized knowledge , establishes cause and effect relationship
  • Management is conditional=False
  • Who formulated the l4 Principles of Management?=Henry Fayol
  • Some of the popular forecasts are=demand forecast , sales forecastDrucker emphasized an MBO philosophy for self-help=False
  • Control=Standard, Measurement=Performance, Motivating=Employees, Deviations=Action, Flexible=Design
  • What does control set up for the organization?=Standards
  • Necessary rigidity is required in the control design.=False
  • Control has to be flexible.=True
  • Control helps management in knowing which department needs less attention.=False
  • By creating independent units what can be done to the need for coordination?=Reduced
  • What does coordination do to corporate and individual goals?=Harmonizes
  • Under planning targets of each department need not be compared with targets of all other departments.=False
  • The different leadership styles are=Autocratic , democratic , laissez – faire
  • Some of the traits of leaderships are as follows=emotional stability , communication skill , knowledge of human relations
  • Under hard boiled type of autocratic leadership, the employees tend to become=qresentful , uarrelsome
  • Which need includes the basic human needs of food, clothing and shelter?=Physiological needs
  • Some of the general motivators are=job security , freedom at workplace , interesting work
  • Many organizational problems have their root cause in what?=Misunderstandings
  • The different types of psychological barriers to communication will be=ego , status consciousness , closed mind
  • The functional management challenges in service sector are=human resource , marketing and advertising , finance and taxation
  • What proportion is the organized sector of the retail market?=2 %
  • Mass activities have started in modern times .=False
  • Corporate Governance is the term given to which practices?=Management
  • What is an independent business with a coherent set of products, strategies, and objectives, called=Strategic Business Unit
  • EQ was first brought to attention by Benott Simon .=False
  • Tatas=Indian Hotels,Nambiars=BPL, Nulsi Wadia=Bombay Dyeing, Azeem Premji=Wipro, Singhanias=Raymonds
  • What is the role of management consultants?=All of these
  • ________ is a scientific process of looking ________, which is based on past performance=Forecasting,forward
  • ________ is crucial to an organisaton’s ________.=Directing,success
  • Control through the ________ information will enable proper ________ of plans.=feedback,implementation
  • Theory Y assumes that people will exercise self-________ and control towards achieving ________ they are committed to.=direction,objectives
  • The higher the ________ level of the employee, the lower the ________ satisfaction.=educational,,job
  • _______ is concerned with what is Good and right for ________.=Ethics,society
  • Make sure to follow the proper ________ in reporting the ________.=
  • Guidelines,wrongdoing
  • An ________ is a Group of related ________=SBU,businesses
  • Emotional ________ is the Realization to ________.=intelligence,
  • sense
  • The aspects of corporate governance are=attracting public attention , indispensable , trust
  • With ________ and government regulations, moving ahead requires ________ like Joint Ventures=globalization,strategies
  • Organizations where people continually expand their ________ to create results are called ________=capacityLearning organizations
  • Which among the following are the functions of board of directors?=All of the above
  • The best leader is someone who is?=Cool
  • Life Insurance Corporation was nationalized in 1956 by merging how many private insurance companies?==245
  • ________ offer a definite ________ to the planning process.=Rules
  • direction
  • To avoid order and clarity there should be unity of command.=False
  • Companies seeking to improve have taken a plethora of initiatives such as ________ and ________=TQM, BPR
  • What has led to the stumbling of Indian companies?=Self-confidence
  • ________ divide work into specialized ________.=Managers,functions
  • The internal environment factors that influence management are=
  • labour , machines , place
  • Co-ordination must be visualized from which stage of planning and policymaking?=Early
  • Management consultants do not assist implementation.=False
  • ________ management includes ________ of tools and equipments.=Scientific,Standardization
  • A ________ faced by the retail business is the ________ aspect.=challenge,cultural
  • ________ should ________ its resources in key areas=SBU,Manage
  • Frederick W. Taylor was born before Henry Fayol=False
  • Without an efficient what can, direction not be fully effective?=Control
  • Various areas of operations in Event Management are=celebrity mangement , high profile weddings, birthday parties , concerts
  • A responsible leader does not limit=discussions , development of alternatives , interactions
  • Achieving one’s potential is what type of need?=Self-actualization_
  • _______ involves the setting of ________ which will have to prevail in the Organization=Objectives,standards
  • What is the meaning of no physical transfer of goods in Service?=Intangibility
  • Whose success story has taught us a lesson?=Japan, Which King insisted upon setting the goals?=Akbar, Who mentioned that everybody has a divine power to face challenges?=Vivekananda, Who was the mentor of Chandragupta Maurya?=Kautilya, Who popularize Transcendental Meditation?=Maharishi
  • Direction should not be a very continuous activity.=False
  • Delegation of authority does not allow subordinate to develop=False
  • Who is called “the Father of Modern Management Theory”?=Henry Fayol
  • Direction helps facilitate what in the organization?=Change
  • ________ corporate governance is ________ to resilient and vibrant capital markets.=Strong,indispensable
  • EQ refers to the qualities=That mark the people who excel in real life., Science is proving that EQ more than IQ=Underpins many of the best decisions., Emotional distress shrinks working memory=And so diminishes the ability to think clearly., self-motivation requires a high level of optimism=And persistence despite rejection.,Empathy involves reading unstated emotional cues=Being able to sense what others are feeling
  • Due to liberalization the changes that has taken place can be summarized as=competition , pressure on prices , market revolution
  • Corporate governance should aim at better ________, ________ and accountability.=transparency, ethics
  • Economic considerations do not affect the choice of span.=False
  • ________ can be viewed as an extension of ________.= Decentralization, delegation
  • ________ can defined as the ________ of what is good and right for business.=Business Ethics,study
  • Where is the attack on business families coming from?=Transnationals
  • The old control techniques which were used through years are=unity of policies , break-even analysis , budgetary control
  • Steps that a whistle blower should take into consideration=stick to facts , consult lawyer , determine the type of wrong
  • Budgetary control involves budgets such as=sales , production , cash
  • Event management is a modern activity.=True
  • Which among the following are barriers to communication?=Noise, time and distance , Semantic barriers , Wrong Medium
  • What is concerned for the good and right for the society?=Ethics
  • The important characteristics of direction are=helps utilize capabilities , initiates action , irreplaceable task
  • Principles of effective communication would be=clear in use of language , attentive listening , use of right medium
  • The objective of paternalistic leadership to help, guide, protect followers.=
  • TRUE
  • The channels through which corporate governance may bear on performance are=managerial incentives , disciplining , corporate restructuring
  • Essentials of a good plan are=must be continuous , should be time bound , must motivate people
  • Organizing=…Process, Philosophy=…Management,Exception=…Principle, Control=…Span, Delegation=…. Degree
  • The extent of decentralization depends of which factor ?=Costliness
  • Who said, direction is telling people what to do?=Dale
  • What is essential for an order is to be carried out effectively?=Acceptance
  • Direction helps integrate whose efforts?=Individual
  • Some of the important techniques of coordination are=hierarchy , effective communication , indoctrination
  • One needs to se e the big picture.=True
  • The 3-needs theory is about motivators in an organization.=True
  • Service sector has expanded because of explosion in information technology.=True
  • Franchisee stores can be further categorized into=apparel stores , jewellery stores , footwear stores
  • What is event management?=Interactive advertising
  • What is the core of corporate governance?=Trust
  • There are five channels through which corporate governance may bear.=True
  • Key ethical principles include the following=fulfilling commitments , caring and compassion , being accountable for decision
  • Unethical acts are results of the following factors=unawareness and insensitivity to issue , faulty reasoning , selfishness
  • An SBU is a relatively independent business unit.=True
  • Learning organizations must develop a capacity for fast-paced innovation and learn to love what?=Change
  • The different disciplines mentioned in the fifth discipline fieldbook by Peter Sange are=personal mastery , mental models , shared vision
  • Who mentioned that everyone has a divine power to face the challenges?=
  • Vivekananda
  • Human beings are classified under different mental conditions such as=restless equilibrium , imperfect equilibrium , perfect equilibrium
  • Successful consultants should promote their consultancy through what?=Network
  • Decentralization would not be preferred in large-sized units.=False
  • Planning ________ risk factors and ________ waste=anticipates, eliminates
  • The need for co-ordination is felt to ________ the ________ of an organization=integrate,activities
  • ________ motivating, supervising, directing, guiding of employees, are ________ of control.=Leading.elements
  • ________ maintains the ________ between ends and means, outputs and efforts.=Control,Equilibrium
  • ________ leader believes in helping, ________, protecting, and keeping followers happy?=Paternalistic,guiding
  • Theory X assumes People must be ________ or controlled to do work to achieve ________=coerced,objectives
  • Morale generally ________ to esprit de ________.=refers,corps
  • ________ services comprise of social and personal services and ________.=Consumer,hotels
  • Indian ________ must keep in mind that Indians enjoy ________ for options.=retailers,scouting
  • An objective of corporate governance is ________ of ________ value.=enhancement,shareholder
  • ________ is ________ management does=management,what
  • Corporate governance may bear on performance through which of the following?=All of these
  • The tools and techniques used in the learning organizations are=creativity, brainstorming , observing outcomes , reframing knowledge
  • Collective learning requires skills for sharing information and knowledge, the key skills mentioned are=listening and observing , holistic perspective , coping with challenge and uncertainty
  • The Indian customer likes to be served:=All of these
  • One of the causes of low morale would be=No delegation of authority
  • An SBU is an independent business with a coherent set of=products , competitors , objectives
  • In management process, the most misinterpreted word is ________.=Organizing
  • Name the flagship companies under the Business family "Munjals"=
  • Hero Honda , Hero Cycles
  • The main strategies adopted by business families for growth are=Raising their capital , Appoint professional manager , Technology upgradation
  • Select the guidelines for effective decision making.=Adopt a diagnostic approach to decision making , Involve subordinates in decision making process , Evaluate the results
  • Audit is an effective tool of corporate governance and can act/enable=self-regulation
  • Which among the following is an event management company?=Planet E
  • Some managements who are very much intimated by consulting firms, what are they likely to loose=Confidence
  • Motivating a worker is to create a need and what else on the part of a worker to better his present performance.=Desire
  • Management is multidisciplinary, it includes knowledge/ information from=economics , maths , psychology
  • The purpose of control is not to appraise current and completed action but to provide a basis for regulating future activities.=False
  • Business ethics can be defined as the study of what is________for the business.=good and right
  • To solve the HR issues, one of the remedy is to emphasis on overall ________ development through training and exposure.=Personality
  • Corporatization of the service sector is essentially=professionally managed services
  • With liberalization markets are undergoing fundamental changes including ________ and pressure on prices.=competition
  • One of the external factors that influence management is=Legal
  • Management as a discipline is the function of________.=creativity
  • Decreased productivity is a cost of low IQ.=False
  • A rule governing Indian companies states that policy holder's funds must be________only in India.=invested
  • The financial structure is not one of the five channels of corporate governance.=False
  • Goals=It is a dream with a deadline and articulates the long-term goals of the enterprise.,MBO=More specific, financial, non-financial issues reached with a stretch. ,Mission= The philosophy that emphasizes self-control and self direction, Vision=The basically indicate the purpose of business
  • A set of actions that you start with and must maintain is also called as ________.Strategy
  • Being more attuned to the feelings of those you work with is a benefit of ________.==Emotional Quotient
  • The 7 S Framework first appeared in 'The Art of Japanese management' by Richard Pascale and Anthony Athos in 1981.=True
  • What does decoding mean ?=Message interpretation
  • Some tips for improving written communication would be=Avoid unnecessary words , Use simple words and phrases , Use short and familiar words
  • Under pre-requisites of planning performance budgeting is meaningful without control.=False
  • The products that are grouped under strategic business units share common factors, like==underlying technology , the market , the skill
  • What is the fundamental tool employed by managers in directing their subordinates ?=Order
  • MBO method has been evolved by Peter Drucker (1955).=True
  • Control techniques affect the degree of decentralization.=True
  • The term ________ refers to a specific administrative directive prescribing the sequential manner in which a repetitive activity is to be initiated and completed in a goal - oriented manner.=procedure
  • Whose feelings and difficulties should the manager know for direction to become effective ?=Subordinates
  • In delegation a superior transfer some duties and responsibilities to his subordinates.=False
  • Under the disadvantages of strategic business units what is that which is difficult to maintain in its uniformity?=Corporate image
  • What did chanakya write ?=Arthashastra
  • How many forces of competition are there according to Michael E. Porter?=Five
  • Producer services are trade,________communication and financial services.=transport
  • The various tools for corporate governance are=audit , professionalism , proper functioning of the board
  • Economic consideration do not affect the choice of span.=False
  • To become a successful consultant, name the skill required=negotiation
  • ________ says you are the product of your past and you are bound by past activities.=Law of destiny
  • To establish contact with the creator ________ helps us to transfer our minds and reach at the goal.=Yogic processes, social norms and values
  • The defination of decision involves following characteristics=Involves Rationality , Involves Commitment , Involves Mental Process
  • Name the need under the level of hierarchy which has the highest potency and a person who lacks basic necessities of life will primarily be motivated by such needs=physiological
  • ________ is effective only in big organizations.=Decentralization
  • The concept of corporate governance has been attracting________in India.=public attention
  • Name one of the disadvantages of strategic business units=Distortion of information
  • Maharishi Institute of Management has ________ centres in India and abroad.==18
  • Under McKinsey's 7 S model, the soft S's are:=Style , Staff , Skills
  • The factors measuring the morale of the workers and ascertain whether it is increasing or diminishing can be listed as==Absenteeism , No. of accidents , Grievances
  • The Indian retail sector is behind Taiwan although its retail industry is estimated to be around $40 billion only, this is because of its==81%
  • Knowledge based decision-making.=Instead of intuition, Professional managers may have only salary-stake= of accountability of Performance, Management can be applied everywhere=Management is universal, Management is dynamic=Changes as per time,Manager does not require any specific qualification=Anybody can become a manager,
  • The general management challenges faced by the service sector are=Communicating the concept , Differentiating factors , Revenue model
  • ________ provide all types of help required to make the business more efficient and profitable.=Consultants
  • The key management processes in the learning organizations would be=
  • competitor analysis , performance measurement , capability planning
  • Management is said to be the combination of three factors, arts, science and the third is=profession
  • Taj Mahal are living symbols of 'creation and result of management practices'.=True
  • Ethics of statute tries to explore the traits which help the person to lead a life that is satisfying from an ethical point of view.=False
  • Philosophy of scientific management=Development of each man to his capacity and ability, Six industrial activities=-Technical, commercial, financial, accounting, security management, Five management functions=Planning, organizing, commanding, co-ordination, control, Four supervisors at implementation department=Gang boss, speed boss, repair boss, inspector
  • Whose behavior does control guide and integrate?=Employees
  • What is the keynote of Indian thought?=Balance
  • One of the popular forecasts is?=Demand
  • Few of the ethical concepts are stated as under=ethical subjectivism , ethical relativism
  • It is agreed that control is vital to an organization due to the following reasons=positive impact , detection of weaknesses , proper implementation of plans
  • Internal coordination will be coordination between=branch offices , workers and managers , coordination with employees of same dept.
  • Challenge faced by the retail business=Looking beyond price, Brands are no longer products=They are associated with life styles and people’s aspirations, Obstacle to retail development in India=Expensive supply chains
  • , A favorable factor which will help the further development of retail sector in India=Awareness being created by satellite TV channels about global products., An average Indian buying habit=Prefer to pay in cash
  • In the insurance sector the rules governing the foreign companies=26% equity participation , can affect only special resolutions , cannot appoint majority directors on the co. board
  • Sniffing=Flavor, De merger=Downsizing,Consultants=Advisors, Mergers=Acquisitions, Trendy=Glamorous
  • A consultant should have ________ of travel ________ the globe.=
  • tenacity,across
  • ________ the insurance ________ and forecasting Insurable population is must.=Planning,product
  • ________ is a ________ process=Management,continuous
  • The products that are grouped under SBU share a common=underlying technology , market , skill
  • What requires a high level of optimism and persistence despite rejection?= Self Motivation
  • Strong corporate governance is indispensable to resilient and vibrant capital markets.=True
  • The service may or may not be tied to which type of good?=Physical
  • Organization is like an ________ influenced by ________-building process.=individual,image
  • 50.The last few years have shown a ________ of film ________ shows.= opportunities, celebrity
  • Product differentiation is not a barrier to entry.=False
  • There has been an increased ________ on ________.=reliance, consultants
  • The different A’s of the service sector are=acceptability , awareness , availability
  • Management exists only at the top levels of the organization.=False
  • In the Needs- satisfaction chain, every ________ is a ________=step
  • ,Motivator
  • Organization is a set-up of what?=Relationships
  • Problem Perception=Bounded Rationality, Benefits=Weaknesses, Takeover=Turnaround, Budgets=Strategies,Policies=Rules
  • Business families have adapted themselves to the new realities such as=
  • customer relationship management , reliable after sales service , new product launch
  • The Indian customers has been shying away from large stores and supermarket chains due to=poverty and low literacy rates , expensive supply chains , low per capita income , low taxes
  • India never had its own management practice.=False
  • The need for co-ordination is created when managers do what to specialized activities?=Divide
  • Self-motivation requires a ________ level of ________.=High,
  • optimism
  • The bureaucratic type of leadership is normally criticized for=nepotism , delays
  • The various problems faced by event management industries are=entertainment tax rates , large no. of permissions required , service taxes
  • Indian business families have focused more on their areas of core competence.=False
  • Henry P. Towne outlined the Importance of ________ as a ________=
  • management,science
  • Components of planning would include=objectives , budgets , procedures
  • According to Sehznick, “ the major task of a leader is not only to make a policy, but to build it into organization’s what?”=Corporate Culture
  • Direction is also done by top and middle level managers.=True
  • What does the insurance company compensate, when an event insured against occurs?=Losses
  • Who is the Father of Competitive Strategy?=Michael E. Porter
  • Greater co-ordination is not needed in sequential rather than pooled interdependence.=False
  • ________ is telling ________ what to do.=Direction, people
  • Control highlights omissions if any.=And makes it possible to take Corrective measures., Control is related to the future.=though it lives in the present., Changes can be anticipated=via information collected., Control gives the correct picture=of the nature of corrective action to be taken.
  • Organisational morale is basically the individual mental condition.=False
  • ________ is a systematic and knowledge of ________ and living.= Vedanta, Life
  • Who propounded theory X and theory Y?=McGregor
  • Service sector has expanded relentlessly in the past decade due to related events in the 1990’s=explosion of information tech. , slow growth of manufacturing industry , virtual stagnation in agriculture
  • Actuary ________ and deciding of a specific ________ is the biggest problem.=science, premium
  • If you want it done right, do it yourself, is a fallacy=True
  • Self-________ matters a lot to ________=regulation,Leaders
  • Some of the major strategies adopted by business families for their survival and growth are=appointment of professional mangers , joint ventures and tie-ups , technology up gradation
  • For most hi-tech service industries, the two ingredients are:=Only a and c
  • Which of the following is a necessary by product of good managerial directing ?=Co-ordination
  • Functional authority works only when,=Assignment is clarified , The subordinates are allowed to participate , Feedback control is established
  • Limitation of control are=external factors , fixing of responsibility , variation and its causes
  • How many billion dollars is our Retailing sector estimated to be?=$ 180 billion
  • Motivation of subordinates to meet the expectations of the manager is a feature of direction.=False
  • Name the tactics used in the intensity of rivalry amongst existing competitors.=Price competition , Advertising battles , Product introduction
  • Which concept of ethics tries to explore the traits which help a person to lead a life that is satisfying from an ethical point of view?=Ethics of Virtue
  • What is the challenge insurance will face like any other service sector?=Branding
  • Vision without mission is incomplete and mission without vision is meaningless.=True
  • Different rates are levied by different states for ________ tax.=entertainment
  • Name the group of related businesses that can be taken for the sake of strategic planning, distinct from the rest of the businesses=strategic business units
  • Advantage of delegation of authority results in prompt _=Decision-making
  • Principle of effective delegation=To believe in feedback, interaction and result orientation., High degree of delegation=The task is specified to a subordinate and is told to report back with results, Functional authority=
  • This is clarifying the assignment, which is delegated to a department., Need for delegation=Superior needs to concentrate on important and vital issues.
  • Span of control is also referred to as the span of ________.=Supervision
  • One of the merits of ________ is that it recognizes importance of various individual needs and motivation, and yields a contingency model.=Vroom's theory
  • ________means that private and foreign investors can participate in the Indian Insurance Sector.=Liberalization
  • Chesterd Bernard developed a theory of organization and ________ functions.=Executive
  • Unit of command=This means that employees should receive orders from one superior only, Scalar chain=Chain of superiors from the highest to the lowest ranks, Equity=Loyalty, devotion on the part of managers should be there when dealing with subordinates, Esprit De Corps=In union there is strength'
  • The main role of management consultant to the organisation is to provide=Recommendations
  • The potential external opportunities faced by an organization are=additional customer groups , faster market groups , falling trade barriers
  • The service sector has grown because of reasons mentioned below= tendency of distributing specialized knowledge and technology capital for labour in the manufacturing industry , technology no longer gives a competitive edge to manufacturing activities in the global scenario , as income increases, consumer demands for services increase faster than those for goods
  • Actuary is one who specializes in the________of insurance.=mathematics
  • One of the oldest technique of checking performance is the personal observation.=True
  • In the complex new liberalized economy business families face common problems such as=Unproductive labour , Falling share value , Transnational attach
  • What articulates the long-term goals of an enterprise ?=Vission Statement
  • You should never measure the process and develop tools that will measure your progress.=False
  • Many families were running the business with a law ________ stake of 15% to 20%.=Capital
  • Direction initiates at the bottom level in the organisation and follows to top through the hierarchy.=False
  • High morale is likely to be associated with superior motivation and low morale with ________, and a lack of drive.=frustration
  • Research indicates that the limbic system learns best through=motivation , extended practice , feedback
  • Advantages of learning organizations should be=Free exchange and flow of information , Commitment to learning, personal development , Climate of openness and trust
  • What type of industry is consulting-=Knowledge
  • Which Indian pharma company has recently started an SBU?=Ranbaxy
  • ________is a tool for corporate governance.=communication
  • What does control maintain between output and effort?=Equilibrium
  • Horizontal co-ordination takes place sideways.=True
  • Who is the father of the three-needs theory?=McClelland,Who discovered the Expectancy theory?=Vroom,What is a basic need?= Food, What is an esteem need?= Self-esteem, Who propounded Theory X?=McGregor
  • The non-financial type of motivators would be=encouragement , freedom , recognition
  • New companies feel that________is the most appropriate type of alliance.=Joint-venture
  • What is that the consultant must be able to recognise about the client's future needs ?=Vision
  • Learning organizations are adaptive to their_environment=external
  • Vipassana=Meditation, Visionary=Missionary, Knowledge Worker= Wisdom Worker, Tamas=Rajas, Karma=Destiny
  • Event ________ has various ________ opportunities.=
  • management,Career
  • Fedrick Winslow Taylor’s Mechanism of Scientific Management includes=
  • scientific task setting , planning the task , standardization of tools and equipments
  • ________ is the result of human limitation to the span of management.=
  • Delegation
  • Learning organizations must possess what type of culture?=Learning
  • Some of the external factors that limit control are=govt. policies , market changes , economic changes
  • Service denotes physical transfer of goods.=False
  • For effective control, different departments should have uniform systems of control.=False
  • As organizations increase their products, market diversity etc, for what type of people does the demand increase?=General Managers
  • The objective in corporate governance are=shareholders value maximization , growth , stability
  • Name the department which plays a major role in developing a learning organization=MIS
  • Communication barriers in the international environment are=Loss by transmission , Loss by poor retention , Poor listening
  • What criterion is that which the SBU must meet which is neither too large nor too small?=Proper size
  • Individuals have different ________ of management categories such as democratic, ________, bureaucratic, etc.=styles,autocratic
  • How many event management companies are there in Pune?=215
  • Developing effective control is one of the weaknesses of MBO=False
  • The summary of important trends in retailing are=market concentration , global players vs. local players , non store retailing
  • Who is the father of Intelligence Quotient ?=Alfred Bennet
  • Research into the average Indian buying habits have brought about the following facts=they prefer to pay in cash , they like to touch and feel the merchandise , they want attention to be given to all members of their group
  • In the insurance sector the rules governing Indian companies are=min. paid up capital of Rs. 1 billion , domestic player cannot be subsidiary of foreign co. , no dealing in non-insurance and non-life as single entity
  • Development of the retail sector requires a slow change in our mindset.=True
  • Succession planning is not a function of the Board of Directors.=False
  • The following are the elements of control=authority and knowledge , guidance and direction , constraint and restraint
  • Which type of strategies do professional managers help organizations in chalking out?=corporate
  • Deontological ethics believe that mature persons have inadequate capacity to reason.=False
  • Name the leading ad agencies in India that have a separate event section.=
  • Vigennet , Ogilvy , Mathers
  • What would be the percentage of equity participation under the rules governing foreign companies?=0.26
  • Frederic W.Taylor's middle name is ________.=Winslow
  • The various tools employed by the companies to improve and sustain employee morale=building of responsibility , rotation of jobs , job enrichment
  • Potential external opportunities=Complacency among rival firms, BPR= Business process reengineering, TQM= Total quality management, Potential internal strengths=A distinctive competence
  • Some of the management functions mentioned by Henry Fayol are :=Planning , Control , Co-ordination
  • Demand forecast is one of the popular forecasts.=True
  • In which type of income class, does the insurance sector have to face the challenge of making insurance a buying priority?=lower-middle
  • The different kinds of relationships for selecting the span of control would be :==One to one , Cross relationship , Direct group
  • The fundamental objective of corporate governance is essentially= enhancement of long term shareholder value
  • Policy is supposed to be immutable, unchanging and eternal.=True
  • Under principle of effective communication what should be fully understood by all concerned.=tasks , policies , responsibilities
  • One of the popular forecast is=Demand
  • Kautilya=Conception of administration and management, Swami Vivekananda=Political, Social and Economic Management of state, Samartha Ramdas= Setting goals and accomplishing it.,King Akbar= Creator of social progress and prosperity
  • Costliness of the ________ is the overriding factor determining the extent of decentralization.=Decision
  • What is essential for the management to get things done in the organization?=Delegation
  • Indian companies because of confused status have lacked self-confidence.=True
  • Charles Babbage built the first prototype of modern ____=Computers
  • Consultants must conduct diagnosis to redefine ________.=Problem
  • Lower level managers need EQ most.=False
  • Some of the limitations of business planning are=Time Consuming , Expensive device , Heavy cost of planning
  • Positive motivation makes people willing to do their work in the best way they can and improve their ________.=performance
  • Good motivation lead to low morale. High morale is the manifestation of a weak or defective motivating process.=False
  • The ________ principle, which is the inherent process in organization through which authority, the antecedent co-coordinative principle, permeates the entire organized structure.=Scalar
  • Human thoughts are classified as :-=Inactive , Active , Transactive
  • Which of the options mentioned below would be categorized as a Franchisee store?=Footwear stores
  • The process of forecasting is based on :-=Future trends , Current analysis , Past performance
  • The characteristics of knowledge worker would be :-=Egoistic , Right conscious
  • Any morale improvement programme of management must embrace the following rules :-=Encourage initiative , Respect individual , Be fair and just
  • Name the specialization where the economists consider necessary for efficiency in the use of labour :-=Division of work
  • Objectives' is a wider term and ________ is part and parcel of it.=Mission
  • The non-executive directors on the board of the company should be 50%.=True
  • Who is the 'founder of Human Relation'?=Elton Mayo
  • What should be included in the new governance charter?=Qualified and independent audit committee
  • Managers should be effective ________ so that they may influence the activities of subordinates without dissatisfying them.=Leaders
  • The term 'span of control' is also referred to as:-=Span of management , Span of supervision , Span of authority
  • ________ is practiced like all other managerial functions at all levels of management.=All level exercise
  • Every person has different ways and means of performing art, similarly, every individual has different styles of management and these are categorized as :-=Democratic , Autocratic , Beaurocratic
  • Who is the father of Intelligence Quotient ?=Alfred Bennet
  • Management requires learning=Art requires knowledge, Science is developed=Over a period of time, Management as a discipline=Has no centralized rule-making authority,Management is a multipurpose organ=
  • That manages a business, Management is understood by performance= Management is what management does
  • Parting with authority means parting with friendship.=False
  • According to Abraham Maslow, human needs can be classified into how many types?=Five
  • ________ organizations have systems, mechanisms and processes in place.=Learning
  • Fear among managers is not a barrier to delegation of authority.=False
  • Henry Fayol finds ________ and responsibility to be related, with the latter arising from the former.=Authority
  • Emotional distress shrinks working memory.=True
  • A new sector has emerged in modern times, known as ________ management.=Event
  • A direct consequence of retailing has taken place due to the emergence of :=Apparel retailing stores , Pharmaceutical retailing stores , Books, Music and Lifestyle retailing stores
  • What type of skills does management require?=Conceptual , Human relations , Technical
  • Name the books on management written by Peter Drucker :-=Frontiers of Management , The practice of management , Management, tasks, responsibility
  • "Measuring Intellectual Capital" is one of the examples of performance measurement.=True
  • Individuals are encouraged to develop ________, to speak out, to challenge actions.=Ideas
  • What is the set-up of an organization?=Relationships
  • Morale is the term usually applied to armed forces during war time and athletics teams. It refers to team spirit and ________ of people for a common purpose.=Togetherness
  • The essence of control is that it is aimed at results and not necessarily at people as such.=True
  • Virtuous acts include:-=Honesty , Integrity , Tolerance
  • International artists' performance in India is diminishing in recent times.=False
  • The service sector has not corporatised itself.=False
  • Which segment of event management has the potential to gross the largest in India?=Live entertainment
  • Few of the management principles given by Henry Fayol are:-=Authority and responsibility , Division of work , Discipline
  • Advantages of SBU's are :-=Quick response to environmental changes , Increased focus on products and market , Facilitating development of General Managers
  • Zurich=Hero group, ING Group=Vyasa Bank, STANDARD LIFE=HDFC, AMP=Sanmar
  • According to Swami Vivekananda people have intuition or sacred power to face difficult task.=True
  • In the various versus of Gita, there are many practical messages for which level of people in management?=Leaders , Team leaders
  • The potential external threats faced by an organization are :-=Entry of low cost foreign players , Adverse demographic changes , Slower market growth
  • How many rules govern Indian and Foreign insurance companies?=12
  • Management as a discipline is the function of ________.=Creativity
  • What require a high level of optimism and persistence despite rejection?=
  • Self-Motivation
  • Henry Fayol was trained as a ________ engineer.=Mining
  • To enhance emotional intelligence, ________ must refocus their training to include the limbic system.=Organisations
  • The strategic factor in social integration is the development and selection of leaders.=True
  • ________ establishes, cause and effect relationship.=Science
  • Business ________ is the calculation of probable events to provide against future.=Forecasting
  • The technique of control is associated with planning, as a part of scientific management.=True
  • The major books on social and political analysis by Peter Drucker are :-=
  • The future of industrial man , The age of discontinuity , Drucker on Asia
  • Name the various characteristics of science :-=Organized knowledge , Cause and effect relationship , Predictive power
  • Board members should have an independent sense of judgment.= True Event management in India is an ancient activity.
  • Organizing is defined in different ways, viz.= Process , Relationship , Corporate citizen
  • Charles Babbage built the first prototype of modern ________.=Computers
  • It is said that 'Delegation is the key to control' and = information is guide to control
  • Which is the technique where the completion of all tasks is checked in the order planned in the time scheduled is known as= Critical path method
  • Application of general management functions to the insurance sector is= co-ordinating , controlling , directing
  • Lower level managers need EQ most.= False
  • Certain important motivational techniques are= Monetary incentives , Job-based techniques , MBO techniques
  • Future of Insurance sector would be= new players taking over the market , improved customer service , strong hold of nationalized players
  • Service sector is not=influenced by this system,Functional management challenges=Management accounting and taxation,Corporatization of services= Accountants,Reason for expansion of service sector=Failure to sustain an advantage in manufacturing activities
  • Procedures establish a useful method of doing work and thus it can eliminate friction between departments. = True
  • Communication forms the link between every individual and between one group and the other groups, what are the main facts which flow through individuals at various levels.= concepts, opinions
  • RBI's present report on currency and finance divides the sector into= consumer services , Govt. services , producer services
  • It is that top leadership fails to teach the MBO philosophy largely because, very often it is itself not motivated.= True
  • Pursuit of excellence is an ethical principle.= True
  • Delegation is required in which type of organization?= All type of organizations
  • Leading companies in thissector of event management=Whizcraft Entertainment Ltd, Midas Events,Fountain Head,Problems faced by event management industry=In addition to the entertainment tax, an event management company is also required to pay service tax, Areas of operations in event management=Celebrity management, television events, Definition of event management=Events are the occurrences designed for marketing interests
  • If you don't know what you want to achieve, don't call in the________.= Consultant
  • Who is primarily known for his Time and motion studies?=Frank Gilberth
  • What can act as a self-regulation enabler? = Audit
  • Of which kind of advertising is event a form?= interactive
  • Steps to be taken into consideration while whistle blowing are: = examining your motives , verifying and documenting your information , sticking to the facts
  • Few of the benefits of direction are= ensures stability and balance , secures employees co-operation , facilitates change in organisation
  • A method of grouping the business of a multi-business corporation, which helps in strategic planning, is ________.= scientific
  • The important point to be noted under the definition of learning organizations is= Development of collective as well as individual learning
  • The Internal environmental factor that influence management are Place, Labour,machines,Money
  • Any discipline to be called as profession must fulfill the following conditions = requires definite period of learning , centralized rule making authority , enforceable code of conduct
  • Revenue model is a challenge in the service sector.= True
  • The contribution of the service sector to GDP has been less than proportionate to= employment
  • The scope for retailing in India is great as it is dominated by the________.= unorganized sector
  • Which of the following is not an area of operation of event management?= banking
  • Foreign insurance companies can appoint majority directors on the company board.= False
  • Intelligence quotient is the measurement of one's ?= Intelligence
  • Decreased productivity is a cost of low IQ.= false
  • The experts who dealt in Behavioral Sciences are := Max Weber , Vilfredo Pareto , Elton Mayo
  • W.Edward Deming introduced quality control in Japan.= true
  • The purpose of life is to raise from ________ to rajas= Tamas
  • It is said that waking and dream world are both illusions, according to vedanta world as ________.= Maya Mithya
  • Under the role of management consultant, consultant acts as a= Motivator , Leader , Counselor
  • Planning is based on future conditions which are dynamic, hence it is said to be= Flexible
  • Maintaining discipline and ________ those who perform properly, is an element of direction.= controlling
  • Managerial function of control is the ________ and correction of performance of various activities.= measurement
  • Which modern trend calls for systematic attempt at controlling ?= Decentralisation
  • "Control maintains the equilibrium between ends and means, output and efforts' by according to = Peter Drucker
  • Management has been defined as the creation and direction of the internal environment in an enterprise= False
  • Corporate governance aims at= better transparency , ethics , accountability
  • To which environment is learning environment adaptive? = External
  • Which famous management consultancy first adopted the 7 S model?= McKinsey & Co.
  • Which law states that 'you get what you deserve and not what you desire'= Law of destiny
  • ________ degree of delegation is that in which a superior states a particular task to his subordinates and tells them to investigate on that task and report back.= Low
  • Organization as an establishment is considered as the ________ aspect of an enterprise.= Physical
  • An organization consists of individuals in which their formal roles and structural positions bring them closer.= True
  • Decentralization = It is viewed as an extension of delegation,Organizing= It is considered as a process, or any activity,Delegation= This means to give, offer, confer and allot a major part to subordinates,Span of management = It is based on the manager of average ability
  • Organization as an establishment = This is regarded as the physical aspect of an enterprise,Organization as a corporate citizen = This is regarded as the social aspect of an organization, Organization as a relationship = This is more related with the formal and informal relationships, Organization as a structure of authority = This is created out of responsibility and accountability structure
  • Who said, 'Direction is telling people what to do and seeing that they do it to
  • the best of their ability'. = Dale
  • ________ behaviour is obtained when there is a one-way transmission of orders from superior to subordinates. = Linear
  • The meaning and purpose of control is= knowing exactly what work is to be done , knowing that the work has been done or being done , knowing immediately of any delays, hold ups
  • The larger the organisation, the more easier is the control process with respect
  • to overall results.= False
  • Under the kinds of motivation, employees are different individually yet, they all want the following things from the job.= Job security , Congenial associates , Fair wages
  • The negative type of motivators will include= Fear , Force , Reprimands
  • Management is just a list of functions.= False
  • Science has no predictive power= False
  • Professional management signifies separation of ownership and management.= True
  • Selective Perception = In communication this means that they hear what they want to hear and ignore other information, Semantic Distortion =This type of communication is said to be deliberate or accidental ,Secrecy =There is a large amount of information which is withheld bec' it will cause jealousy, Oral Communication= Frequently used by supervisors at the shop floor and by middle level managers
  • Service sector has grown because of________.= contracting
  • The various departments that an event management company will have are= creative , production , client servicing
  • The channels through which corporate governance may bear on performance are activated through several structural and institutional factors as follows= legal, political and regulatory environment , financial structure of corporation ,structure and functioning of co
  • Name the growing developer and publisher software created by SBU's to handle product development for each of the segments like child, youth entertainment etc.= Mindscape
  • People with high EQ understand people's which factor ?= Expectations
  • EQ is born largely in the neurotransmitters if the brains limbic system that governs = drives , impulses , feelings
  • Which is the second factor of the 7S model?= Structure
  • India should borrow management skill from other countries but one should never borrow the use of the mechanical arts and applied sciences -= False
  • Gita has nothing to do with leadership in management= False
  • What is lacking in Indian business companies management ?= Professionalism
  • Business families have started spending more on research and development.= True
  • What is indispensable to accurate internal budgeting and to setting financial and expansion policies.= Sales forecasting
  • The steps included in the process of MBO are= Preliminary setting of goals at the top , Clarification of organisational goals , Recycling of objectives
  • Span of management is normally related to organization structure.= True
  • Control, like other elements of management process has to be ________ and not an emergency operation= continuous
  • In an organisation the reports that are in the form of graphs, tables etc, are called ________= statistical reports
  • This is a type of motivational technique training given to the groups of managers themselves so that they may behave with and motivate their subordinates better.= Sensitivity training
  • Theory X =Both men and boss participate and jointly determine each individual's major areas of responsibility ,Theory Y =People do not have ambitions and they try to shirk responsibility ,MBO= technique Autocratic, democratic styles of leadership have their own implications for employee motivation. Leadership Technique =The average human beings, under proper conditions, do not shirk responsibility.
  • Science as a discipline has the following features= body of organized knowledge , establishes cause and effect relationship
  • What hampers organisational communication ?= Barrier
  • The lack of communication leads to= information gap , disintegration , deviation from performance
  • ________ with sympathy can reduce some of the daily frustrations in organised life and result in better communication. = Listening
  • Services need support functions to assist its operation, they are = transport, telecom, power
  • What is one of the most significant inhibitors in customer preference while purchasing perishable items in retail?= proximity of markets
  • An Indian consumer is= one of the most diverse and demanding
  • State Bank of India has collaborated with which foreign insurance company?= Cardiff
  • Which ethical concept argues/emphasizes that all mature persons have adequate capacity to reason and that ethical rules can be desired from such reasons?=
  • Unethical acts are a result of________.= Unawareness and insensitivity to issues
  • Loyalty to the________should occupy the place before loyalty to the organization. = country
  • Peter Drucker is an expert on := Japanese art , History of technology , History of American statesman
  • Peter Durcker's classic book is known as 'The ________ of management'.= Practice
  • Samartha Ramdas contributed to the conception of administration and management= True
  • One of the fears family owned businesses fear is the successful planning to the get the right person after the business ________.= Pioneer
  • As Koonfz comments, ________ is deciding in advance what to do, how to do it and who is to do it.= Planning
  • Features of direction would be= Pervasive function , Communication , Continuous process
  • David McClelland identified three motives which compare with Maslow's higher ranking motives; please name the missing motive. 1. Affiliation - Social, 2. Power-Esteem 3. Achievement - =Self-actualisation
  • Worker's Desires= It includes affection belongings, acceptance, friendship Basic human need of food, clothing and shelter,Management Desires =Safe, healthy working conditions economic security Lowest cost per unit, Intelligent initiative,Esteem Lowest cost per unit, Intelligent initiative Self-respect, status recognition from others, Social or Affiliation =Basic human need of food, clothing and
  • This is one of the good control system where the system should confirm to the nature and needs of the activity or position sought to be controlled = Suitability
  • Decision-making =These are the first step leading to the attainment of objectives. ,Forecasting =These are the goals established towards which the organisation activities are directed ,Planning= These are specific required action or non-actions, allowing no discretion ,Objectives= These are tomorrow's expectation, based on yesterday's achievements and today's plans.
  • According to Theory Y, people lack self-motivation and require to be externally controlled and closely supervised in order to get the maximum output for them = False
  • The names of the experts who have given recent contribution to management are:= William Ouchi , W.Edward Deming , Peter F.Drucker
  • Correction of deviations is the point at which control can be seen as a part of the whole system of management and can be related to other managerial functions.= True
  • The service sector has expanded relentlessly in the past decades. Which of the following events gave it pre-eminence?= explosion of information technology
  • The qualities that matter for International teamwork are, = Mutual respect , Sense of time , Team spirit
  • It is said that always lines of communication should be open.= True
  • Service sector in India dominates half of our national income.= True
  • The structure of consumer demand in India is like an iceberg". What is therationale behind this statement? = we see only parts of ready potential on the surface
  • What is the authority for the SBU which is delegated to each person heading it, and can adapt quickly to any environmental change?= Decision-making
  • There are ________ forces of competition.= Five
  • Definition of Management=Management is management of men, money, machinery, materials and information,Koontz and O'Donell =Management is the creation and maintenance of internal environment in an enterprise,Peter Drucker =Management is a multipurpose organ that manages a business, manages workers and work, Appley L= Management is management of people and not the direction of THINGS
  • Objectives can be classified as= On the basis of time , On the basis of functions , On the basis of levels
  • Good competitive skills are a potential external opportunity of learning organizations= False
  • Fast food chains are not a corporatised service.= False
  • Planning is mainly concerned with looking ahead in the future, what is it that provides the necessary raw material for correct planning ?= Forecasting
  • According to Dr. Chakraborty's in his model II, headvocates and gives preference to= Wisdom worker
  • According to Urwick, features of good plan is that which is sample , balanced , flexible
  • ________ thinks that all knowledge is not subjective andhe is self-conceit to possess it. = Knowledge WORKER.
  • ________ helps in adjusting to uncertainties in assessing work situations and the effective delivery of services even under worst condition.= Malleability
  • This is one of the method of checking performance where many business executives insist on making frequent visits to their plants so that they can see for themselves for real state of affairs= Personal observation
  • Companies like Godrej, Infosys are arranging which sessions for their employees = Yoga
  • At which levels of the organization does management exist?= Top-level
  • Philosophy of scientific management says that science is not a rule of ____= Thumb
  • The components of competitive analysis are := Future goals , Current strategy , Capabilities
  • Human thoughts are classified under Tamas Rajas and Hettwa= False
  • Ethical concepts include:= Ethical subjectivism , Consequentialism , Ethics of Virtue
  • Henry Fayol was born in England.= False
  • What is proving that it is EQ more than IQ that underpins many of the best decisions. = Science
  • It is said that, 'Don't follow practices of delegation on ________'.= Paper
  • What are the common challenges faced by the retail business?= Special mindset to develop special strategies , Coping with the change
  • Robert Owen was a railroad builder in America.= False
  • How many channels are there through which corporate governance may bear on performance?= five
  • The code of conduct for a profession should be= Enforceable
  • The issues of insider trading can be dealt with by keeping a principle of= Disclosed or desist
  • Name the factors governing the span of management.= Ability of the manager , Ability of the employees , Geographic location
  • The different components of EQ would be= Self-awareness , Emotional management , empathy
  • Events like trade fairs are handled by government authorities, for example the biggest concourse under the sun, ________ is again handled by Allahabad Municipal Corporation.= Kumbhmela
  • With globalisation moving ahead companies requires strategies like joint ventures for example HDFC - Standard Life =Your Answer Kinetic – Honda
  • One of the external environment factors that influences Management is= Lega
  • Disadvantages of SBUs are= Over-emphasis on short term performance , Distortion of information , Dysfunctional competition among divisions
  • The ________ appeared in the book, In search of Excellence.= 7 S model
  • Learning organizations must adopt processes thatencourage interaction across boundaries= True
  • ________ learning requires skills for sharing information and knowledge, particularly implicit knowledge,assumptions and benefits that are traditionally beneath the surface.= Collective
  • How many central ideas are associated withconsequentialism?= Two
  • A budget as a plan of statement of expected results isexpressed in numerical terms.= True
  • A set of actions that you start with and must maintainis also called as ________.= Strategy
  • Characteristics of formal organization are := Arbitrary structure , Predetermined objectives and policies ,Well defined rules and regulations
  • The model presented by Dr. Chakraborty shows that Indian thought has a keynote, that is =Balance
  • One of the internal environment factors that influences management is= Place
  • When an insurance policy is sold, a promise is sold".= TRUE.
  • Important ingredients of the service industry are labour and knowledge.= TRUE.
  • What is the reason that Indian Business houses were notable to take courageous decisions.= stagger or stumbling self-confidence
  • Budgetary control involves budgets such as = sales , production , cash
  • Which type of transmission of orders help in obtaininglinear behaviour ?= one-waY
  • What does office management include?= staffing and equipment of the office
  • It is said that no company is allowed to deal in lifeand non-life insurance as a single entity.= True
  • According to the Consequentialism concept of ethics, an act which does not maximize value= is not ethically
  • Elements of effective control are = Understandable , Corrective , Flexible
  • Emotional intelligence is said to be the ability to sense, understand and effectively apply the power and acumen of emotions as a source of= information , trust , human Energy
  • What is it when you are feeling and being in touch with subtle feeling about things ?= Self awareness
  • The four A's of the service section are=acceptability,________, affordability, availability.= awareness
  • Management is promotional= False
  • Management manages a manager and manages machines and workers= False
  • The strategic factor in social integration is the development and selection of leaders.= True
  • Communication in industry is a phase both of organisation and moral building.= True
  • The characteristics of a good consultant should be = Good communication skill , Team spirit , Cosmopolitan outlook
  • A vision statement should have which option among the following components.= Precise and objective
  • Which ethical factor argues that there is no universal set of principles by which to judge mortality?= Ethical Relativism
  • Who called for scientific selection of workers and stressed the need for training?= Henry L. Gantt
  • Factors determining decentralization of authority = uniformity of policy , desire for independence , control techniques
  • If you want it done right, do it yourself, is a fallacy= True
  • Basic elements of control would be= setting standards of performance , measurement of performance , comparison of performance with standard of performance
  • The new techniques of control which has emerged are = management audit , Critical path method , Programme evaluation and review technique
  • Elements of direction are= maintaining discipline , motivation of subordinates , rewarding good performance
  • Co-ordination should not be what?= Rigid
  • Leadership is a process of influencing whom?= People,What type of influences do hard-boiled autocrats use?= Negative,The leader who gives little or no direction is called?= Laissez-Faire,What do you invite when your people are afraid to speak out?= Dissent,Who should Leaders trust?=. Subordinates.
  • Employees will be judged on how they will meet or exceed which well-defined criteria?= Performance
  • Information gaps create a communication barrier. = True
  • The following are the services which are corporatized banking , insurance , hospitals=Your Answer banking , insurance , hospitals
  • What type of industry is event management in India?= One Off
  • International artists performance in India is diminishing in recent times.= False
  • Ethics is concerned with =what is good ,Business ethics can thus be defined=As the study of what is good and right for the business,Ethical relativism argues that there is no universalset of principles= by which to judge morality,Virtual acts are done willfully=And not by chance,Determine the type of wrongdoing involved=And to whom it should be reported
  • What type of ethics emphasize that all mature persons have adequate capacity to reason?= Deontological ethics
  • Ethical problems result in dilemmas for business managers.= True
  • A wisdom worker is one who focuses on self-control.= True
  • For survival Indian business families are raising their capital to which zone?= Comfort
  • The liberalization and globalization has lead to restructuring of industry through= merger , outsourcing , downsizing
  • Morale is a state of mind and emotions affecting the attitude to work.= True
  • ________ is a continuous activity in which the ________ are instructed to carry out the particular assignment.= Training, subordinates
  • One of the ________ of direction is of ________ communication.= principles, effective
  • By putting inter-dependent ________ under one ________ coordination is ensured.= units, boss
  • ________ divide work into specialized ________. = Managers, functions
  • Organizational morale is basically a ________ condition of groups and ________.= mental, individuals
  • The level of ________ affect an individual’s ________.= satisfaction, morale
  • An important ________ in retailing is the battle of ________= trend, Formats
  • Learning ________ is the organizational ________ that nurtures learning.= Culture, climate
  • Some of the popular forecasts are sales=forecasts And production trends,Planning is defined as a long look ahead=And a broad look around & a searching look within,Planning makes companies competitive =And it reduces cost,Planning depends on authenticity=And reliability of information,Planning should not be rigid=It must have an inbuilt controlling process
  • What type of control is most important for effective delegation?= Feedback
  • Direction helps utilize what? = Capabilities
  • Who said, direction in business is similar to strategy in war?= Seymour
  • Limitations of control would be= external factors , difficulty in setting standards ,variation and its causes
  • Direction helps explore the talents of individuals.= True
  • The democratic or participative leadership style the leader tries to lead mainly through= Persuasion , example
  • The different types of barriers to communication are= physical , psychological , semantic barriers
  • Principles of effective communication would be = clear in use of language , attentive listening , use of right medium
  • Planning is the primary management function of insurance companies= True
  • A level playing field is an unlikely factor of success for insurance sector.= False
  • Audit can act as a self regulation enabler = True
  • Examples of ethics of virtue are as follows= courage , generosity , tolerance
  • Companies must calculate what else about consultancy?= Costs
  • Which of the following act as general motivators?= All of these
  • Individuals normally desire a degree of independence. = True
  • _______ offer a definite ________ to the planning process.= Rules,, direction
  • A ________ should always be clear about what is to be ________ to subordinates.= superior, delegated
  • Control is ________ to decision-________.= Basic, making
  • A favorable factor for retail ________ is reduction of ________ duties.= growth, customs
  • The potential internal strength of an organization could be= adequate financial resources , superior technological skills , cost advantages
  • What are some of the challenges faced by retail sector?= Looking beyond price , The people factor , The technological edge

2 comments:

  1. do we have a sample paper of Corporate governance sem 4 of SCDL on any website please help...

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  2. Hi Rocky,

    If we read this, we can clear the ppm assignment as well as exam pls let me know am planning to give this exam soon my mail id: murareddy@hotmail.com

    ReplyDelete