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Human Resources Management - A10

LIST OF ATTEMPTED QUESTIONS AND ANSWERS

True/False
Question Depending on the career path model of managers, some specialised training inputs are given at pre-determined times to make him more handling the new higher assignment
Correct Answer True
Your Answer True
Multiple Choice Single Answer
Question Federations may invite the management's representatives to participate in working committee meetings. Who would the unions at Plant level / Shop level essentially
invite?
Correct Answer Representatives from line & personnel department.
Your Answer Representatives from line & personnel department.
Match The Following
Question Correct Answer Your Answer
Long range Beyond 5 years Beyond 5 years
Business plans Data from within the organization Data from within the organization
Immediate Within 1 year Within 1 year
Intermediate 1 year to 5 years 1 year to 5 years
Multiple Choice Single Answer
Question Upto late seventies, how many organisations were with HRD department?
Correct Answer Twelve
Your Answer Twelve
Multiple Choice Multiple Answer
Question A culture having which factors as its bed rocks is highly suitable for 360 degree appraisal.
Correct Answer Openness , Authenticity , Confrontation
Your Answer Openness , Authenticity , Confrontation
Select The Blank
Question Employer has to pay ________ of the basic wages to the employees during the lay off period
Correct Answer 0.5
Your Answer 0.5



Select The Blank
Question Federation & union at all levels are managed on the lines of management of ________
Correct Answer A political body
Your Answer An economic activity
Select The Blank
Question In indian since the liberalisation process in 19991, FDI flows have developed each year & exports are up by more than ________
Correct Answer 0.5
Your Answer 0.59
True/False
Question Monitoring and Follow-up follows the distribution of questionnaires to all assessors.
Correct Answer True
Your Answer False
Multiple Choice Single Answer
Question What can give significant inputs about existing state of accountability of
employees.
Correct Answer HRD audit
Your Answer TQM Interventions
True/False
Question Human resource Audit is full-fledged methodology to bring about a change.
Correct Answer False
Your Answer False
Multiple Choice Multiple Answer
Question What are the areas where the auditors should physically visit the workplace?
Correct Answer Canteens , Living colony , Training rooms
Your Answer Canteens , Training rooms


True/False
Question The diamensions of the Human Resources portfolio matrix do not have the same form as for product & market portfolio.
Correct Answer False
Your Answer True
Multiple Choice Multiple Answer
Question What are the preparations to be done during pre-interview session by the employer about the employee.-
Correct Answer Background , Training , Experience
Your Answer Background , Experience , Checking
Multiple Choice Single Answer
Question The liberalization swept through the nation bringing in a new era which compelled Indian business to value up from shumber & reassess its assumption.
The characterstics were that of
Correct Answer a complete or perish situation
Your Answer an open economy
Multiple Choice Multiple Answer
Question What are aims & objectives of HRA?
Correct Answer Increase manarginal awarness of human resourcess , Developing new meaure of effective manpower utilzation . , Enabling a longer time horzon for planning & budgeting .
Your Answer Increase manarginal awarness of human resourcess , Developing new meaure of effective manpower utilzation . , To act as a objective measure for rationalization
programmes.
True/False
Question The final step in manpower planning is to ensure that the supply will match the demand in future.
Correct Answer False
Your Answer True
Multiple Choice Multiple Answer
Question Name the various steps considered under Factor comparision system:
Correct Answer Selection of job characteristics , Determination of correct rates of key jobs ,
Allocation of correct rate to each key job
Your Answer Selection of job analysis , Allocation of correct rate to each key job , Selection of
job characteristics , Determination of correct rates of key jobs
Multiple Choice Single Answer
Question Who found that customer perceptions & attitudes were affected by what
employees experienced?
Correct Answer Schneider
Your Answer Schneider
Select The Blank
Question The ________ are mostly for the employees of the marketing department .
Correct Answer Commissions
Your Answer Commissions
Select The Blank
Question Employer has to pay ________ of the basic wages to the employees during the lay off period
Correct Answer 0.5
Your Answer 0.45
Multiple Choice Single Answer
Question At a certain stage the upword mobility stops for many employees. This is inescapable in view of pyramid organisation structure. This phenomenon is called :
Correct Answer Plateauing
Your Answer Saturation
Multiple Choice Single Answer
Question A new professional body called the National HRD Network took birth in :
Correct Answer 1985
Your Answer 1988
Multiple Choice Single Answer
Question Why is it that in dual career groups there is restricted freedom from the side of
the human resource manager?
Correct Answer because of restriction & reservations in adhering to organisational rules &
regulations
Your Answer because of an increase in stress levels
Select The Blank
Question In no phase of business life is ________ as important as in making promotion
decesions.
Correct Answer Integrity
Your Answer Integrity


Multiple Choice Multiple Answer
Question It is said that versality will be the key factor in determining employee value with
following factors :
Correct Answer Technology , Leadership , Motivation
Your Answer Leadership , Motivation , Problem solving
Multiple Choice Single Answer
Question In resent times, which department and head of the same usually initiates the manpower plan.
Correct Answer HR department
Your Answer HR department
Select The Blank
Question ________ leads to conflict between various departments is a functional
organisation
Correct Answer The lack of appreciation for the constraints of other department
Your Answer Faulty communication
Select The Blank
Question ________ assignment can also be recommended for career development.
Correct Answer Rotational
Your Answer Vocational
Multiple Choice Single Answer
Question What is that describes the duties of the job, authority relationship, skills
requirement, conditions of work etc.
Correct Answer Job analysis
Your Answer Job analysis
Multiple Choice Single Answer
Question If supply of labour is higher than demand, which factor would be relatively low?
Correct Answer Wage
Your Answer Price
True/False
Question As per the Human Development Balance sheet, 1997 30% of the total population (world) lives in abolute poverty
Correct Answer False


Your Answer True
Multiple Choice Multiple Answer
Question Under the grading system, name the separate geades included:
Correct Answer Office , Clerical , Managerial
Your Answer Clerical , Managerial
True/False
Question If the assessee is transferred after Feb. the immediate superior will complete the
appraisal as at 31st Aug.
Correct Answer False
Your Answer True
True/False
Question Counselling involves a one to one discussion between the participant and
administrator.
Correct Answer True
Your Answer True
Multiple Choice Multiple Answer
Question Under orientation programmes, some very important issues discussed and
clarified are :
Correct Answer Who analyzes the data? , Who are going to provide feedback? , Purpose of 360
Degree Feedback
Your Answer Purpose of 360 Degree Feedback , Who analyzes the data? , Who are going to
provide feedback? , Who are the participants?
Select The Blank
Question ________ of managers assessed in the same study were positioned in the
"Stars" category.
Correct Answer 0.15
Your Answer 0.09
Multiple Choice Multiple Answer
Question Western and Third World Studies of organisational excellence indicate major
keys to organisational excellence , those are -
Correct Answer Mission , Goals , Policies
Your Answer Mission , Goals , Policies
Multiple Choice Multiple Answer
Question Name the process of 360 degree appraisal which can be broken into three
stages or levels -


Correct Answer Planning , Implementation , Result
Your Answer Planning , Implementation , Result
Multiple Choice Multiple Answer
Question Some problems are inherent in the performance Appraisal System, they are -
Correct Answer Discrimination , First impression , Central tendency
Your Answer Discrimination , First impression , Central tendency
True/False
Question At Intel the Work Force Solution Company (WFS) was framed & given monopoly
over business process.
Correct Answer False
Your Answer True
Select The Blank
Question Generally, training need identification forms a part of ________.
Correct Answer Management Appraisal System
Your Answer Career Planning
Multiple Choice Multiple Answer
Question What is Business Process Re-engineering?
Correct Answer The ability of an organisation to step back & rethink the way it does business ,
Focus on all form business components: strategy, business process, people and
technology. , Encouraging enterprenewal adaptation on capabilities with stress
on innovative skills & collaborative decision-making
Your Answer Process re-design & system re-engineering , The ability of an organisation to
step back & rethink the way it does business , Focus on all form business
components: strategy, business process, people and technology.
Multiple Choice Single Answer
Question Name one of the components / elements of the flow of decisions in the
employees organisation as a bid to increase union member loyalty :
Correct Answer Providing wrong information about management
Your Answer Providing wrong information about management
Select The Blank
Question For closure , if there is no response ( from government ) within ________
permission is deemed to have been granted
Correct Answer 60
Your Answer 30


Multiple Choice Single Answer
Question Name one of the components / elements of the flow of decisions in the
Management quadrant :
Correct Answer Sound Industrial relations
Your Answer Collective bargaining
True/False
Question HRD audit can give significant inputs about existing stage of accountability of
employees.
Correct Answer True
Your Answer True
Select The Blank
Question ________ phase involves generating confidence in the employee to open up and
frankly share his perceptions, feeling etc.
Correct Answer Rapport building
Your Answer Rapport building
True/False
Question Proper implementation and support of all management levels are not very crucial
for the success of HRD audit
Correct Answer False
Your Answer False
Multiple Choice Multiple Answer
Question A key HR role in the firm will be multidisciplinary consulting around -
Correct Answer Individual , Team , Business unit
Your Answer Business unit
Multiple Choice Single Answer
Question What is step1 / phase1 of a 360 degree Feedback approach?
Correct Answer Orientation
Your Answer Training
Match The Following
Question Correct Answer Your Answer
An efficient plant layout & a good
menchmark
Ford Motors Xerox (1989)


Simple act of comparision &
learning for organisational
improvement
Benchmarking Ford Motors
The Malcolm Bridge National
Quality Award
Xerox (1989) Ishikawa (1992)
Japanese firms had ling been
benchmarking other companies,
many of them American
Ohirata (1994) Ford Motors
Match The Following
Question Correct Answer Your Answer
Merit pay It is based on performance in the
company as per his set roles.
It compensates with the price
index.
Stock Options It is issued to the employees to
be a shareholder in the
company.
It compensates with the supply
index.
Commissions It is assigned on completion of
targets set.
It is issued to the employees to be
a shareholder in the company.
Dearness Allowance It compensates with the price
index.
It compensates with the supply
index.


Your Answer Feedback management , Reinforcement of new behaviour , Feedback
analysis
True/False
Question Through consumers participation in management, consumer will lose
their rights through served technique
Correct Answer False
Your Answer False
Multiple Choice Multiple Answer
Question Name the different types of compensations.
Correct Answer Commissions , Overtime pay , Stock options
Your Answer Overtime pay , Stock options , Gratuity
Multiple Choice Multiple Answer
Question what is the role played by management representatives while
Participating in traade unions adminstration?
Correct Answer Advisory , monitoring information , providing ideas and opinions
Your Answer Advisory , monitoring information , providing ideas and opinions
Select The Blank
Question Large recruitment ________ problematic and vice-versa.
Correct Answer Less
Your Answer Less
Multiple Choice Multiple Answer
Question Performance Appraisal directly affects the interpersonal relations
which are really delicate and difficult to maintain, because of
heterogenity in the nature of human beings. It is necessary to follow
certain principles like:
Correct Answer Appraise on the basis of representative information , Appraise on the
basis of sufficient information , Appraise on the basis of relevant
information
Your Answer Appraise on the basis of representative information , Appraise on the
basis of sufficient information , Appraise on the basis of irrelevant information
Select The Blank
Question ________ leads to conflict between various departments is a
functional organisation
Correct Answer The lack of appreciation for the constraints of other department
Your Answer Faulty communication
Select The Blank
Question In no phase of business life is ________ as important as in making promotion decesions.
Correct Answer Integrity


Correct Answer The lack of appreciation for the constraints of other department
Your Answer Faulty communication
Select The Blank
Question In no phase of business life is ________ as important as in making promotion
decesions.
Correct Answer Integrity
Your Answer Innovation
True/False
Question Eight members is considered to be the norm as to the no. of members constituting a
QCCorrect
Answer True
Your Answer True
Multiple Choice Multiple Answer
Question Why do most companies want HRD audit?
Correct Answer Change of Leadership , To make HR function business-driven , For growth &
diversification
Your Answer Change of Leadership , To make HR function business-driven , For growth &
diversification
True/False
Question An employee sponsor, the HR manager plays an integral role in organisational
success.
Correct Answer True
Your Answer True
Multiple Choice Multiple Answer
Question Performance counselling refers to the help provided by a manager to his
subordinates, it attempts to help the employee in.-
Correct Answer Supportive atmosphere , Empethetic atmosphere , Setting goals
Your Answer Supportive atmosphere , Empethetic atmosphere , Setting goals
Multiple Choice Multiple Answer
Question Name some of the strategic role of HR :
Correct Answer Successful HR department will focus on organisational performance. , HR's value will
be to have the right people ready at right time. , The focus of the HR function will be
human capital development & organisational productivity.
Your Answer Successful HR department will focus on organisational performance. , HR's value will
be to have the right people ready at right time. , The focus of the HR function will be
human capital development & organisational productivity.





Select The Blank
Question ________ leads to conflict between various departments is a functional organisation
Correct Answer The lack of appreciation for the constraints of other department
Your Answer The lack of appreciation for the constraints of other department
True/False
Question Workers and trade unions never praticipate in the management of human resources
Correct Answer False
Your Answer False
Select The Blank
Question In one organisation the joke making rounds was that managers came in vertically and went out ________
Correct Answer Horizontally
Your Answer Horizontally
True/False
Question Implementation level deals with the actual conduct of the appraisal process.
Correct Answer True
Your Answer True
Multiple Choice Single Answer
Question What is it that good HR practices can build?
Correct Answer Competencies
Your Answer Competencies
Multiple Choice Single Answer
Question Which system emphasis a lot on the need to motivate people
Correct Answer Human Resourse Development
Your Answer Human Resourse Development
Select The Blank
Question ________ manpower plan need the involvement of top management as well as HR exports.
Correct Answer Strategic
Your Answer Long-term







True/False
Question The benefit of job evaluation is that it lays down the foundation for a rational wage structure
Correct Answer True
Your Answer True
Multiple Choice Single Answer
Question In the stage of career development cycle which out of the following approach should be adopted to bridge
the gap? Alternatives for the training should include a -
Correct Answer "Swim or Sink approach"
Your Answer "Swim or Sink approach"
True/False
Question Federation & unions at few levels are managed on the lines of management of a political body
Correct Answer False
Your Answer True
Select The Blank
Question ________ phase involves generating confidence in the employee to open up and frankly share his
perceptions, feeling etc.
Correct Answer Rapport building
Your Answer Exploration
Multiple Choice Single Answer
Question What is concerned with developing a pool of candidates in line with the human resources plan
Correct Answer Recruitment
Your Answer Recruitment
Multiple Choice Multiple Answer
Question Name the steps that develop strategic framework for HRD
Correct Answer Realistic employee development , Measurable employee development , Well costed employee development
Your Answer Realistic employee development , Measurable employee development , Well costed employee development
Multiple Choice Multiple Answer
Question List the measures to overcome the HRD problems in India
Correct Answer Govt. to take steps to alleviate poverty , Govt. to take steps to accelarate economic development , People practice religious tolerance
Your Answer Govt. to take steps to alleviate poverty , Govt. to take steps to accelarate economic development , People practice religious tolerance



Multiple Choice Single Answer
Question After which stage many good organisation in India have entered a
competitive phase
Correct Answer Liberalisation
Your Answer Globalisation
Multiple Choice Single Answer
Question What form of resource allocation unit was originally created to
impart training retain workes through skill upgradation &
prevention of redundancy due to the technology gap?
Correct Answer National Renewal Fund
Your Answer HRD
Multiple Choice Multiple Answer
Question What are the general characteristics of a Technical - functional
competence?
Correct Answer Primary interest in functional work , They would like to remain
expert rather than become general managers , They consider
managerial and administrative responsibilities as avoidable
irritants
Your Answer Primary interest in functional work , Such individuals start a new
business, less for making money than for creating product that
could be identified as theirs , They would like to remain expert
rather than become general managers


Multiple Choice Multiple Answer
Question What are the uses of the ' Balanced Score Card' as a strategic
management system?
Correct Answer It is used to clarify & translate vision & strategy , It is used as a
management tool. , It is used to enhance strategic feedback and
learning curves.
Your Answer It is used as a management tool. , It is used as a integrative
framework tool. , It is used to enhance strategic feedback and
learning curves.
Multiple Choice Multiple Answer
Question What are aims & objectives of HRA?
Correct Answer Increase manarginal awarness of human resourcess , Developing
new meaure of effective manpower utilzation . , Enabling a longer
time horzon for planning & budgeting .
Your Answer Increase manarginal awarness of human resourcess , Developing
new meaure of effective manpower utilzation . , To act as a
objective measure for rationalization programmes.
True/False
Question The first HRD department in the Indian corporate sector was
started in 1975 in Larsen & Toubro (L & T).
Correct Answer True
Your Answer True
Multiple Choice Single Answer
Question In an emerging scenario, necessitating speed, flexibility, quality
and willing ability to change, what sort of role does human
resource personnel critically need to take on?
Correct Answer As strategic business partner
Your Answer As strategic business partner
Select The Blank
Question ________ leads to conflict between various departments is a
functional organisation
Correct Answer The lack of appreciation for the constraints of other department
Your Answer High degree of autonomy
Multiple Choice Single Answer
Question What forms the last phase of the 360-degree feedback exercise
Correct Answer Individual counselling
Your Answer Leadership counselling
Match The Following


Question Correct Answer Your Answer
Effective leadership Excellent relationship skills. The ability to reformulate an
apparantly complicated problem
into workable units.
Analytical power The ability to reformulate an
apparantly complicated problem
into workable units.
Excellent analytical skills.
Creative Imagination This requires vision to provide
alternatives on which future can
be based.
This requires vision to provide
alternatives on which future can
be based.
Sense of reality The person will be able to
maintain objective approach to
situation in which own personal
involvement is considerable.
The person will be able to
maintain objective approach to
situation in which own personal
involvement is considerable.
Multiple Choice Multiple Answer
Question The budget of Feb 1997 presented by Finance minister Mr. P.
Chidambaram showed a spirit of optimism & growth. What were
its components
Correct Answer significantly reduced taxes , nationalized excise rates ,
encouragement for investment in infrastructure
Your Answer significantly reduced taxes , nationalized excise rates ,
encouragement for investment in infrastructure
Multiple Choice Multiple Answer
Question Name the various Organisational effectiveness dimensions.
Correct Answer Higher productivity , Cost reduction , More profit
Your Answer Higher productivity , Cost reduction , More profit
Multiple Choice Single Answer
Question What was the key essential objective of the changed economic
policy at the global level
Correct Answer to integrate the Indian economy with the world economy,
Your Answer to envisage a decontrolled business environment where free
market forces would be given more freedom to operate
Multiple Choice Multiple Answer
Question Name the data required by Manpower planning from the external
environment:
Correct Answer Techology , Govt. Policies & regulations , Composition of work
force
Your Answer Techology , Govt. Policies & regulations , Composition of work
force
Multiple Choice Multiple Answer
Question How would the representative of consumer association be able to
make a difference in the consumerism movement
Correct Answer by participating in collective barganing , to demands good supply
of quality goods at fair practices , to demands good supply of


quality goods at fairs prices
Your Answer by participating in collective barganing , to demands good supply
of quality goods at fair practices , to demands good supply of
quality goods at fairs prices
True/False
Question Under point method, common factors to all the jobs are identified.
Correct Answer True
Your Answer True
Multiple Choice Single Answer
Question The differences in which kind of faiths among the people is hurdle
in the HRD
Correct Answer Religious
Your Answer Political
Multiple Choice Single Answer
Question Accounting is a management science group, what are the
managers perceived as,
Correct Answer Decision-maker
Your Answer Leadership -maker
Multiple Choice Single Answer
Question What is concerned with developing a pool of candidates in line
with the human resources plan
Correct Answer Recruitment
Your Answer Training
Select The Blank
Question Good relationships ideally does not mean a "goodie goodie"
relationship, it should be based on mutual respect & should be
________
Correct Answer Functional & objective
Your Answer Constructive
Multiple Choice Multiple Answer
Question Leadership is difficult to define but easy to appreciate. Name
some of the leadership qualities.
Correct Answer Personal Integrity , Technical ability , Motivator
Your Answer Personal Integrity , Technical ability , Motivator , Handle personal
relations


Multiple Choice Single Answer
Question Five main phases make up the process of the feedback exercise,
name the PHASE 4-
Correct Answer Data feeding Reports & Analysis
Your Answer Questionniare distribution
Multiple Choice Multiple Answer
Question Name the steps that develop strategic framework for HRD
Correct Answer Realistic employee development , Measurable employee
development , Well costed employee development
Your Answer Realistic employee development , Measurable employee
development
Select The Blank
Question The whole process of conducting a 360 - Degree Feedback
process in any Organisation could last about ________.
Correct Answer One & half to about 3 months
Your Answer Two & half to about 4 months
Select The Blank
Question A major reason for resistance to re-engineering is a challenge to
the existing ________.
Correct Answer hierarchy
Your Answer systems
True/False
Question Representatives of the consumers association besides the
representatives of employees & employers have to participate in
the meeting of collective bargaing
Correct Answer True
Your Answer True
Match The Following
Question Correct Answer Your Answer
Major sources of recruitment in
private sector.
Employee recommendations and
advertisement.
Employee recommendations and
advertisement.
SANDOZ INDIA LTD. Internal Advertising is restored
for all vacancies.
Vacancy is filled in by promoting
the employees seniority, merits.
NATIONAL MACHINERY
manufacturers ltd.
Vacancy is filled in by promoting
the employees seniority, merits.
Present employees are also good
sources of suggestions for job
application.


Major sources of recruitment in
public sector.
Scheduled tribes and scheduled
castes & employee
recommendations.
Selection is done on basis of
merit.
Select The Blank
Question In one organisation the joke making rounds was that managers
came in vertically and went out ________
Correct Answer Horizontally
Your Answer Horizontally
Multiple Choice Single Answer
Question What is the programme of allowing flexibility in handling the type
of work in various departments of the organisation in a systematic
way be the employee during his tenure of employment in an
organisation?
Correct Answer Flexi work
Your Answer Flexischedule
Select The Blank
Question The ________ management of the organisation is committed to
develop the competencies of employees on a continous basis
Correct Answer Top
Your Answer Top
Multiple Choice Multiple Answer
Question Some problems are inherent in the performance Appraisal
System, they are -
Correct Answer Discrimination , First impression , Central tendency
Your Answer Discrimination , First impression , Central tendency
Select The Blank
Question The link between sense of reality and ________ is important for
proper understanding of the definition of sense of reality
Correct Answer imagination
Your Answer imagination
Multiple Choice Single Answer
Question Which kind of literature identifies a number of systems &
subsystems?
Correct Answer HRD
Your Answer HRM
Select The Blank
Question One of the feature HRD goals are, ________ is a perishable
commodity
Correct Answer Labour


Your Answer Management
True/False
Question The reviewer has the prime role of recording major appraisal
details.
Correct Answer False
Your Answer False
Select The Blank
Question In no phase of business life is ________ as important as in
making promotion decesions.
Correct Answer Integrity
Your Answer Integrity
True/False
Question HRD audit can also be used against the HRD department
Correct Answer True
Your Answer True
True/False
Question Potential refers to the likelihood of the job holder making a future
contribution to the employing organisation.
Correct Answer True
Your Answer True
Multiple Choice Multiple Answer
Question Name the internal operational measures dealing with how well HR
practices are designed and delivered:
Correct Answer Cycle time, quality & cost of HR practices , The ratio of HR
enpenses , The ratio of HR professionals to employee population.
Your Answer Cycle time, quality & cost of HR practices , The ratio of HR
enpenses , The ratio of HR professionals to employee population.
Multiple Choice Multiple Answer
Question The traditional methods of performance appraisal lay emphasis
on the ratings of individual's personality traits such as -
Correct Answer Initiative , Drive , Creativity
Your Answer Initiative , Drive , Creativity , Response
Multiple Choice Single Answer
Question One of the importance of HRD is
Correct Answer Role clarity
Your Answer Role clarity


True/False
Question Objective of performance appraisal system is to identify the
developmental needs of each employee.
Correct Answer True
Your Answer True
Select The Blank
Question Generally, training need identification forms a part of ________.
Correct Answer Management Appraisal System
Your Answer Management Appraisal System
Multiple Choice Single Answer
Question Which system emphasis a lot on the need to motivate people
Correct Answer Human Resourse Development
Your Answer Human Resourse Development
True/False
Question Depending on the career path model of managers, some
specialised training inputs are given at pre-determined times to
make him more handling the new higher assignment
Correct Answer True
Your Answer True
True/False
Question The main focus of attention today is the employee.
Correct Answer False
Your Answer True
Multiple Choice Multiple Answer
Question Why do most companies want HRD audit?
Correct Answer Change of Leadership , To make HR function business-driven ,
For growth & diversification
Your Answer To make HR function business-driven , For growth &
diversification , Satisfaction with a particular component



True/False
Question HRD audit is a comprehensive evaluation of the current HRD strategies, structures etc.
Correct Answer True
Your Answer True
Multiple Choice Single Answer
Question What is step1 / phase1 of a 360 degree Feedback approach?
Correct Answer Orientation
Your Answer Orientation
Multiple Choice Single Answer
Question Traditionally, human resources has been perceived as,
Correct Answer Bureacratic
Your Answer Bureacratic
Multiple Choice Multiple Answer
Question Name the basic appraisal qualities:
Correct Answer Action , Judgement , Alertness
Your Answer Action , Judgement , Alertness
Multiple Choice Multiple Answer
Question For each participant, a schedule is kept regarding the feedback he has been getting, for
every questionnair that is received , what is it that is included -
Correct Answer The name of the participant to whom it is addressed , The working relationship of the
rater is recorded throughout the exercise.
Your Answer The name of the participant to whom it is addressed , The working relationship of the
rater is recorded throughout the exercise.
Multiple Choice Multiple Answer
Question What are the casues for unsound functioning of Indian Tarde unions?
Correct Answer Multilpe unions , Category wise unions , Intra & inter union rivalry
Your Answer Multilpe unions , Category wise unions , Intra & inter union rivalry
Match The Following
Question Correct Answer Your Answer
Ethics of Appraisal "Don't appraise without knowing
why the appraisal is required"
"Don't appraise without knowing
why the appraisal is required"
Performance Appraisal Process Measure actual performance of
appraisee through personal
observation or oral & written
reports.
Measure actual performance of
appraisee through personal
observation or oral & written
reports.



Question: The link between sense of reality and ________ is important for proper understanding
of the definition of sense of reality
Correct Answer: imagination
Question: Organizations gear most of their management succession activities to the immediate
past.
Correct Answer: False
Question: Name the stability, which significantly reflects the person's underlying potential.
Correct Answer: Power
Question: The ________ provides funds to meet the compensation & training expenditure of
retrenched workers.
Correct Answer: National Renewal Grant Fund
Question: What is the general principle (as per P.A.S policy of premier) of Assessment Routes?
Correct Answer: 2nd Assessor-superior of first assessor, 2nd Assessor- superior of the 1st
assessor
Question: Generally, training need identification forms a part of ________.
Correct Answer: Management Appraisal System
Question: Under the 'Point rating system' name the important steps mentioned:
Correct Answer: Construction of the yardsticks , Wage survey , Designing wage
structure.
Question: In the same organisation, with the new policy, what is the policy if the assessor is
transferred from his/her job after Feb.
Correct Answer: He/She will complete the appraisal of those reporting to him/her &
proceed on transfer
Question: Trade union is a group of two people who come to strengthen their bargaining
position.
Correct Answer: False
Question: Some questions that every corporation needs to address are as follows:-
Correct Answer: How well are HR practices linked to business goals , Are good HR
practices & HRD systems & processed being designed , Are the
systems internally sound consistent & relevant
Question: A leader who lacks the other basic qualities can lead others in the wrong direction.
Correct Answer: True


Question: Proper implementation and support of all management levels are not very crucial for
the success of HRD audit
Correct Answer: False
Question: The Main contribution of HRD audit is to focus on
Correct Answer: Value-adding HRD
Question: ________ means every employee is an active participant in goal attainment.
Correct Answer: Employee involerment
Question: Name the person who suggested the new concept, which takes into account various
key factors that will tell the overall performance of a job.
Correct Answer: Elliot Jecques
Question: In an emerging scenario, necessitating speed, flexibility, quality and willing ability to
change, what sort of role does human resource personnel critically need to take on?
Correct Answer: As strategic business partner
Question: What are the common job responsibilities of an executive?
Correct Answer: Co-ordinate Training Programme , Keep cost within budget ,
Publish House Journal
Question: Under the grading system, name the separate geades included:
Correct Answer: Office , Clerical , Managerial
Question: The main focus of attention today is the employee.
Correct Answer: False
Question: What are the casues for unsound functioning of Indian Tarde unions?
Correct Answer: Multilpe unions , Category wise unions , Intra & inter union rivalry
Question: What are the key components of a Business Process Re-engineering Programme?
Correct Answer: Customer Satisfaction , Service delivery , Product development
Question: Women employees presently restrict / limit their career to selected jobs &
organisations. But, they will soon be ready to take up all types of jobs in different types of
organisations. This phenomenon is known as -
Correct Answer: Dual career group
Question: Under HRD, name the factors that act as motivating forces
Correct Answer: Job enrichment , Informal organisation , Participative management
Question: ________ should reinforce positive behaviour.
Correct Answer: Feedback
Question: What is one of the major reasons for a perceived rise in number of moon - lights in the
coming future?
Correct Answer: Change in values & expectations.
Question: Objective of performance appraisal system is to identify the developmental needs of
each employee.
Correct Answer: True
Question: What is the primary objective behind SSL?


Correct Answer: To not only measure training supervisors by comparing their
performance with that of several thousand supervisors in other
Cos.
Question: HRD process variable include -
Correct Answer: Role clarity , Work planning , Better communication
Question: The job falling under the same grade get different wage scale.
Correct Answer: False
Question: What were the features of globalization in the Indian content?
Correct Answer: Expansion of business globally , Global market accessability ,
Global orientation of organisational structure
Question: Correct Answer:
Merit pay It is based on performance in the company as per his set roles.
Stock Options It is issued to the employees to be a shareholder in the company.
Commissions It is assigned on completion of targets set.
Dearness Allowance It compensates with the price index.
Question: Correct Answer:
Effective leadership Excellent relationship skills.
Analytical power The ability to reformulate an apparantly complicated problem into
workable units.
Creative Imagination This requires vision to provide alternatives on which future can be based.
Sense of reality The person will be able to maintain objective approach to situation in
which own personal involvement is considerable.
Question: Representatives of the consumers association besides the representatives of
employees & employers have to participate in the meeting of collective bargaing
Correct Answer: True
Question: ________ leads to conflict between various departments is a functional organisation
Correct Answer: The lack of appreciation for the constraints of other department
Question: In an employees organisation the flow of decisions fom the Working Committee flows
to -
Correct Answer: President / Secretary of Branch Union
Question: In no phase of business life is ________ as important as in making promotion
decesions.
Correct Answer: Integrity
Question: Name the two facters which lead people to work:
Correct Answer: Economic , Motivation
Question: Transfer of technology does not mean merely shifting technology from one plance to
another
Correct Answer: True
Question: Under orientation programmes, some very important issues discussed and clarified
are :
Correct Answer: Purpose of 360 Degree Feedback , Who analyzes the data? , Who
are going to provide feedback?
Question: What does a Supervisory Skill Level Survey entaial?


Correct Answer: Method of measuring training needs of a Co's supervisors through
well designed psychometric tests
Question: When employees spend half of the time and / or resources available to them on a
second job / occupation for luxuries / comforts it is known as :
Correct Answer: Half Moon lighting
Question: ________ is the example of the balanced score card applications in some companies.
Correct Answer: AT & T
Question: Federations & unions constitute not only a part of organisations but also an important
and crucial wing of them
Correct Answer: True
Question: In the Development Grade Method of career planning the selected staff for this grade
would remain there only for ________ years
Correct Answer: two
Question: At Hewlett Packard, as part of their BPR programme, the ________directs resources
from applicants to a centralised employment response centre.
Correct Answer: EMS
Question: What were the key components of the New Economic Policy?
Correct Answer: Liberalisation , Privatization , Market friendly state
Question: For closure government permission is required at least ________ days before the
intended closure
Correct Answer: 90



True/False
Question The data obtained through job analysis are recorded on what is known as
job analysis sheet.
Correct Answer True
Your Answer True
Multiple Choice Single Answer
Question Which kind of literature identifies a number of systems & subsystems?
Correct Answer HRD
Your Answer HRD
Select The Blank
Question A fee market economy demands a transparent set of laws
and________somthething that the archaic Indian judical system is ill-equipped tocope
with
Correct Answer quick disposal of litigation
Your Answer a set of social security legislation
Multiple Choice Multiple Answer
Question Essentials of effective QC's :-
Correct Answer Prompt approval , Regular communication , Unconditional support
Your Answer Prompt approval , Regular communication , Unconditional support
Multiple Choice Multiple Answer
Question It is said that versality will be the key factor in determining employee
value with following factors :
Correct Answer Technology , Leadership , Motivation
Your Answer Technology , Leadership , Motivation
True/False
Question The job falling under the same grade get different wage scale.
Correct Answer False
Your Answer True


Select The Blank
Question Under Voluntary retirement scheme income tax benefits for employees
who have accepted the scheme are however , valid only for payouts of upto ________
Correct Answer Rs. 5 lakh
Your Answer Rs. 5 lakh
Multiple Choice Multiple Answer
Question Some questions that every corporation needs to address are as follows:-
Correct Answer How well are HR practices linked to business goals , Are good HR
practices & HRD systems & processed being designed , Are the systems internally sound
consistent & relevant
Your Answer How well are HR practices linked to business goals , Are good HR
practices & HRD systems & processed being designed , Are the systems internally sound
consistent & relevant
True/False
Question If the assessee is transferred after Feb. the immediate superior will
complete the appraisal as at 31st Aug.
Correct Answer False
Your Answer True
Multiple Choice Single Answer
Question What is the programme of allowing flexibility in handling the type of
work in various departments of the organisation in a systematic way be the employee
during his tenure of employment in an organisation?
Correct Answer Flexi work
Your Answer Flexitime
True/False
Question Through consumers participation in management, consumer will lose their
rights through served technique
Correct Answer False
Your Answer False
Multiple Choice Multiple Answer
Question Performance counselling refers to the help provided by a manager to his
subordinates, it attempts to help the employee in.-
Correct Answer Supportive atmosphere , Empethetic atmosphere , Setting goals
Your Answer Supportive atmosphere , Empethetic atmosphere , Setting goals
True/False
Question Monitoring and Follow-up follows the distribution of questionnaires to all
assessors.
Correct Answer True
Your Answer True


Select The Blank
Question In a re-engineering programme, when a process changes so does the
________ of the concerned employee.
Correct Answer job profile
Your Answer job profile
Multiple Choice Single Answer
Question Under the pre-Interview preparation it is useful to note the key points
Correct Answer Paper
Your Answer Paper
Multiple Choice Single Answer
Question Which system emphasis a lot on the need to motivate people
Correct Answer Human Resourse Development
Your Answer Human Resourse Development
Select The Blank
Question The whole process of conducting a 360 - Degree Feedback process in any
Organisation could last about ________.
Correct Answer One & half to about 3 months
Your Answer One & half to about 3 months
Select The Blank
Question ________ is the example of the balanced score card applications in some
companies.
Correct Answer AT & T
Your Answer AT & T
Select The Blank
Question A strong ________ can have a lasting effect and provide sustenance to an
organisation.
Correct Answer Culture
Your Answer Vision
Multiple Choice Multiple Answer
Question Within the establishment stage of the career development cycle, what are
very important occasions for a young employee?
Correct Answer The first promotion , Successfully completed asignment , The first
performance appraisal
Your Answer The first promotion , Successfully completed asignment , The first
performance appraisal
Select The Blank
Question ________ is known not to hold overly one-sided views.
Correct Answer Judgement
Your Answer Judgement


Select The Blank
Question ________ phase involves generating confidence in the employee to open
up and frankly share his perceptions, feeling etc.
Correct Answer Rapport building
Your Answer Rapport building
Match The Following
Question Correct Answer Your Answer
Group goals Vs. Organisational goalsCourse organisational PoliticsCourse organisational
Politics
Better decisions about people based on improved information system HRA benefits
HRA benefits
Standard cost method value of human resources for accounting purposes value of
human resources for accounting purposes
It is "endomic to every organisation regadless of size, funtion or character of wonership
Organisational politidering HRA model
Multiple Choice Single Answer
Question The Main contribution of HRD audit is to focus on
Correct Answer Value-adding HRD
Your Answer Value-function HRD
Select The Blank
Question The ________ provide resources to approved employment schemes in the
organised & marginised sectors
Correct Answer Employment Generation Fund
Your Answer National Renewal Grant Fund
Multiple Choice Single Answer
Question Traditionally, human resources has been perceived as,
Correct Answer Bureacratic
Your Answer Lazziz-faire
Multiple Choice Multiple Answer
Question How can the limitations/ misgivings of management participation in
employees organisations be overcome ?
Correct Answer by gaining the confidence of union leaders from the initail stages ,
managements should educate the members about the concept & value in strenghening
union functioning , minimising misunderstandings


Your Answer by gaining the confidence of union leaders from the initail stages ,
managements should educate the members about the concept & value in strenghening
union functioning , minimising misunderstandings
Select The Blank
Question Federation & union at all levels are managed on the lines of management
of ________
Correct Answer A political body
Your Answer A social organisation
Multiple Choice Single Answer
Question HR managers to gurantee their viability need to think themselves as -
Correct Answer Strategic partners
Your Answer Strategic partners
Multiple Choice Multiple Answer
Question What are the general characteristics of a Technical - functional
competence?
Correct Answer Primary interest in functional work , They would like to remain
expert rather than become general managers , They consider managerial and
administrative responsibilities as avoidable irritants
Your Answer Primary interest in functional work , They would like to remain
expert rather than become general managers , They consider managerial and
administrative responsibilities as avoidable irritants
Multiple Choice Single Answer
Question Which practices are service related and human resources related?
Correct Answer Organisational
Your Answer Organisational
True/False
Question Organizations gear most of their management succession activities to the
immediate past.
Correct Answer False
Your Answer False
Multiple Choice Multiple Answer
Question Name the three performance counselling phase.-
Correct Answer Rapport building , Exploration , Action Planning
Your Answer Rapport building , Exploration , Action Planning
Select The Blank
Question In the interview method of training-need identification interviews must
clearly distinguish between immediate training needs to improve present performance &
________.
Correct Answer Development needs for growth


Your Answer Development needs for growth
True/False
Question HRD should be series of adhoc decisions and practices.
Correct Answer False
Your Answer False
True/False
Question Increased acceptance of feedback appraisal system is that as large no. of
managers work with wide range of other people, it becomes difficult for a single manager
to accurately assess their contribution.
Correct Answer True
Your Answer True
Multiple Choice Single Answer
Question In the stage of career development cycle which out of the following
approach should be adopted to bridge the gap? Alternatives for the training should
include a -
Correct Answer "Swim or Sink approach"
Your Answer Job rotation
Multiple Choice Multiple Answer
Question In an interview Method of Training Need identification, what do the
Questions asked need to outline?
Correct Answer Inputs expected from the Training Department , To prove weakness
& strengths of individuals , Opportunities available to overcome such weaknesses.
Your Answer Inputs expected from the Training Department , To prove weakness
& strengths of individuals , Opportunities available to overcome such weaknesses.
Multiple Choice Single Answer
Question Accounting is a management science group, what are the managers
perceived as,
Correct Answer Decision-maker
Your Answer Decision-maker
Match The Following
Question Correct Answer Your Answer
Continued self development A leadership quality A leadership quality
"Working on your liabilities" Life long mission Life long mission
Assignment to some important task force or committee Offsetting Plateauing effect
Officiating Assignment
Need-opportunity Alignment Crucial role played by HRD Success formula


Multiple Choice Multiple Answer
Question Name the internal operational measures dealing with how well HR
practices are designed and delivered:
Correct Answer Cycle time, quality & cost of HR practices , The ratio of HR
enpenses , The ratio of HR professionals to employee population.
Your Answer Cycle time, quality & cost of HR practices , The ratio of HR
enpenses , The ratio of HR professionals to employee population.
Multiple Choice Multiple Answer
Question Under HRD, name the factors that act as motivating forces
Correct Answer Job enrichment , Informal organisation , Participative management
Your Answer Job enrichment , Informal organisation , Participative management
True/False
Question The reviewer has the prime role of recording major appraisal details.
Correct Answer False
Your Answer False
True/False
Question Trade union is a group of two people who come to strengthen their
bargaining position.
Correct Answer False
Your Answer True
Multiple Choice Multiple Answer
Question Member ship of the nation wide consumer councils (as formed by the
Government) would comprise representative of
Correct Answer various ministeries , manufactures of commerce , cost account &
Consumer
Your Answer employess organisations , manufactures of commerce , cost
account & Consumer
Multiple Choice Single Answer
Question Participation of management' representatives in the trade unions meetings
particularly at the time of industrial dispute help both the parties -
Correct Answer To exchange their contradictory views
Your Answer To exchange their contradictory views
Multiple Choice Single Answer
Question What is it that Moon-lighting by employees, if extensively part taken,
affect Human Resource Manager in the future adversely?
Correct Answer Disharmony in individual & organisational goal balance.
Your Answer Disharmony in individual & organisational goal balance.


Multiple Choice – Single / Multiple Answers
1. Why is it that some managements may be disinterested in participation in Trade Unions?
Possibility of cropping up misunderstandings among leaders & members
2. What is the need for HRA?
No information about organisation human resource is available to manager in
conventional accounting' , the measure of the income which are provided in conventional
statements do not accurately reflect the level of business performance , if the value of
human resources is not duly reported in the P&L A/c & balance sheet impact of mgt
decision of human asset can not be gauged
3. What are the component/elements of a flow of decisions in employees organisations?
Providing wrong information about management , Promotoinal Opportunities , Grievance
Procedure
4. Whose study provides that one create appropriate HRD climate only through good practices.
Abraham
5. What was the total budgetory allocation made towards education as a vehicle for social
transformate on by the then Minister of Finance, Yashwant Sinha in the 1998 budge? Rs 70,470
million
6. Name of the various HRD score card:
HRD systems maturity score , Competency score , HRD competencies systems maturity
score
7. Succession planning is done in three time frames, those are-
Immediate , Intermediate , Long range
8 What are judgments of characteristics, traits of employees & impact of these characteristics &
traits on their performance. Appraisals
9. What are the main issues stressed out throughout the workshop?
Openness to feedback , Developmental attitude
10. On the basis of the relative work in the organisation, what is the primary purpose of job
evaluation?
To set wages
11. List the basic managerial skills: To supervise , To stimulate , To motivate
12. Name the two important responsibilities of top management of all organisations.
Organisational survival , Organisational growth
13. What are the published literature of the company which help in assessing the strengths and
weakness of HRD
Manual reports , Marked Handouts , Personal Manual


14. When was the act of absorbing & incorporating the best contemporary practices relevant to
the companies needs & by whom? Xerox (mid 70's)
15. Name the data required by Manpower planning from the external environment:
Techology , Govt. Policies & regulations , Composition of work force
16. Why would management participation in trade union be open to opposition by a few?
trade union leader may feel thire influence decelerated among trade union members ,
member may view thire movement weakend with the influence of management , due to
misunderstandings cropping up among leader & members
17. Which system emphasis a lot on the need to motivate people Human Resourse
Development
18 . Name the two chairman of Hindustan Lever who both followed the patteren of nurturing and
handling over to competent successors from within. Vasant Rajadhyaksha, T. Thomas (later)
19. What is it that is necessary for the training manager to know the job's skills which have to be
learned by the employee recruited. Adequate training
20. According to Lahiry what is the simple act of comparison & learning for organisational
improvement?
Benchmarking
21. the Integrative framework that identifies three paths through which HR practices can
contribute to business performance:
By building organisational capabilities , By improving employees satisfaction , By shaping
customers and shareholders satisfaction
22. When effort to earn additional income through a second job does not bear fruit, such type of
efforts & the consequent results may be called as - Blue Moon lighting
23. What is the general principle (as per P.A.S policy of premier) of Assessment Routes?
2nd Assessor-superior of first assessor, 2nd Assessor- superior of the 1st assessor
24. TISCO is one Indian Organisation which, historically, has taken the lead in following a
proactive approach to progressive personnel policies. In which year did TISCO induce an eight
hour workday? 1912
25. Such a first attempt was made by the Congrece Government, but who was the main person
behind such a revolution in policies? Narasinha Rao
27 . The capacity to take considerable responsibility, ability to influence and control others and
skills in problem solving primarily show : Managerial competence
28 . Under the workshop methodology, a series of diagnostic exercises through question are
taken, theses are:
How would you critically evaluate the job rotation in your company? ,
What are the three good things in your performance appraisal systems? ,
What are the strengths & weaknesses of your training policies & practice?
29. What is regarded as the preventive tool in case of any differences of opinions among the
members of rating committee. Job specification
30 . What are the action steps for effective Benchmarking?


Identifying the human resources related areas to be benchmarked. ,
Prepare a report that documents the processes, functions,
its extent & result areas ,
Understand why such a study is being conducted
31. Accounting is a management science group, what are the managers perceived as,
Decision-maker
32. During the pre-reform period what was the industrial growth during the 1950-60 period
essentially 7% to 9%
33. Under the phase 3 "Monitoring and Follow Up" the rater also identifies himself in several
roles in the questionnaire like a - Superior , Subordinate , Colleague
34. The scheme of participation of consumer representative is impracticable, difficult & not
feasible in the present circumstancess owing to
illetracy levels , possible opposition from empoyees & then unions , Negligence on part of
the consumer
35. It is said that versality will be the key factor in determining employee value with following
factors :
Technology , Leadership , Motivation
36. Almost all organisations train employees either in their own training colleges or in the training
colleges of other organisations. Employees may spend many years at various educational
institutes before joining their organisation as employees, which may extend upto - 15 years
37. For each participant, a schedule is kept regarding the feedback he has been getting, for
every questionnair that is received , what is it that is included -
The name of the participant to whom it is addressed , The working relationship of the rater
is recorded throughout the exercise.
38. Self-questionnaires is to be filled by whom? Participant
39. What is step1 / phase1 of a 360 degree Feedback approach? Orientation
40. The anchor for an individual who is attached to an organisation or a location rather than to
work is essentially termed :Search for security
41. Essentials of effective QC's :- Prompt approval , Regular communication , Unconditional
support
42. Within the establishment stage of the career development cycle, what are very important
occasions for a young employee?
The first promotion , Successfully completed asignment , The first performance appraisal
43. What are the limitations of HRD Audits?
Becoming more of a political game than a genuine effort for improvement. , Failures of
implementations , Does not give evaluation of indiveduals but focuses on unit & systems
44. A Managerial Walkabouts presents the students with some basic challenges, such as -
Logical Enquiry , Service , Adventure
45. At a certain stage the upword mobility stops for many employees. This is inescapable in
view of pyramid organisation structure. This phenomenon is called : Plateauing


46. In an employees organisation the flow of decisions from the President / Secretary of Branch
Union flow to - President / Secretary & Craft / Unit level Union
47. Member ship of the nation wide consumer councils (as formed by the Government) would
comprise representative of various ministeries , manufactures of commerce , cost account
& Consumer
48. Under the appraisal panel which are the qualities that can achieve good results despite the
difficulties inherent in the potential appraisal: Creative imagination , Sense of reality ,
Effective leadership
49. What is the essentially the most important principle of any Human Resource Development
Activity?
Self development.
50. What were the key components of the New Economic Policy?
Liberalisation , Privatization , Market friendly state
51. Retrenchment procedures are governed what method of Accounting? LIFO
52. Name one of the components / elements of the flow of decisions in the Management
quadrant :
Sound Industrial relations
53. In the career development cycle, which stage ideally starts when a new emploee joins an
organisation and finds a big gap between what the ideal organisation should be and what it is?
Exporatory stage
54. According to Gurucharan Das what should Indian companies focus its effort to emerge
winners in the light of the liberalization & globalization?
Be able to capitalize on global trade , Not ignore quality , Product development
55. When do managers lose faith in the fairness of the top management. Promoting from
outside
56. Name the system which is simple, less expensive & less time consuming. Ranking
57. What is an essential ingredient for a successful benchmarking programme?
Focus on critical success factors.
58. How would human resource management be used as a business development tool?
Infusing professionalism & dynamism
59. In the future what sort of organisations would provide expert advice & consultancy & further
will also supply human resources for executing their projects. Employee leasing
60. Pfeffer (1998) has identified seven dimensions of successful organisations, name one of
them.
Employment security
61. The budget of Feb 1997 presented by Finance minister Mr. P. Chidambaram showed a spirit
of optimism & growth. What were its components
significantly reduced taxes , nationalized excise rates , encouragement for investment in
infrastructure


62. The liberalization swept through the nation bringing in a new era which compelled Indian
business to value up from shumber & reassess its assumption. The characterstics were that of a
complete or perish situation
63. What are aims & objectives of HRA?
Increase manarginal awarness of human resourcess , Developing new meaure of effective
manpower utilzation . , Enabling a longer time horzon for planning & budgeting .
64. How many numbers of phases make up the process of the feedback? 5
65. Name the three phases of recruitment process: Planning , Implementing , Evaluating
66. What are the basic features of TQM approach?
Business philosophy based on customer satisfaction. , Aims at charging the system. ,
Getting it right the first time & everytime.
67. Besides rasing prices, consumers are also victmized by the producess & trades by way of
adulteration , poisoning , under weightage
68. Name the basic appraisal qualities: Action , Judgement , Alertness
69. Western and Third World Studies of organisational excellence indicate major keys to
organisational excellence , those are - Mission , Goals , Policies
70. Some problems are inherent in the performance Appraisal System, they are -
Discrimination , First impression , Central tendency
71. Through the BPR Programme an experience a sense of ownership in a company only if the
organisation believes in :
Caring ( honest & open communication & mutual support) , Sharing (with teams having a
common objectives) , Daring (encouraging enterpreneuial adaptation capabilities)
72. some of the strategic role of HR :
Successful HR department will focus on organisational performance. , HR's value will be
to have the right people ready at right time. , The focus of the HR function will be human
capital development & organisational productivity.
73. The audit has forced which level of Management to share their plans across their
organisation resulting in increased involvement of employees Top


Match The Following
1. ? Ethics of Appraisal - "Don't appraise without knowing why the appraisal is required"
? Performance Appraisal Process - Measure actual performance of appraisee through
personal observation or oral & written reports.
? Period of Appraisal - It coincides with the financial year of the organisation 1st Sept. to 31st
Aug.
? Winning instinct "Determinating to Make Things Happen"
2. ? Merit pay It is based on performance in the company as per his set roles.
? Stock Options It is issued to the employees to be a shareholder in the company.
? Commissions It is assigned on completion of targets set.
? Dearness Allowance It compensates with the price index.
3. ? Essentials of a good Appraisal Plan Relating scales should be constructed
adequately and in accordance with the objectives.
? Definition of Performance Appraisal It is a systematic, orderly and objective method
of evaluating the present and potential utility of employees to the organisation.
? Objectives of Performance Appraisal Provision of feedback to subordinates to know
where they stand.
? Feature of Performance Appraisal It is totally different from job evaluation as well as merit
rating.
4. ? Long range Beyond 5 years
? Business plans Data from within the organization
? Immediate Within 1 year
? Intermediate 1 year to 5 years
5. ? "Working on your liabilities" Life long mission
? Assignment to some important task force or committee Offsetting Plateauing effect
? Need-opportunity Alignment Crucial role played by HRD
? Continued self development A leadership quality
6. ? Dr. Blake and Mouton Grid Seminars HR portfolio matrix (classification Quadrants)
? The Interview Methos In the absence of appraisal system
? The Questionnaire Method A large target group Supervisory Skill Level Survey
? Dr. George S. Odiorne HR portfolio matrix (classification Quadrants)


FILL IN THE BLANKS
1. The ________ management of the organisation is committed to develop the competencies of
employees on a continous basis Top
2. ________ and retaintion of qualified employees is a common goal shared by many
employers. Recruitment
3. Under training and development plan, the form is to be prepared in ________ form. Duplicate
4. ________ assignment can also be recommended for career development. Rotational
5. Section ________ of the Industrial Disputes Act 1947 , states that an employer should only
retrench employees who have been most recently hired. 25-G
6. On the basis of job elements and organisational demand an appropriate ________ of job
evaluation should be selected. method
7. In indian since the liberalisation process in 19991, FDI flows have developed each year &
exports are up by more than ________ 0.5
8 . Some organisations use ________ & committee management as techniques of training &
devlopment for flexitime systems Job rotation
9. Companies can offer the option only to employees who are above ________ years of age or
have served with the company for 10 years. 40
10. Expenses incurred by a firm on recruitment , training & devlopment of employees are treated
as ________ Current costs
11 . A________ having openness, trust, authenticity as its bed rock is highly suitable for 360 -
degree appraisal. Culture
12 . A strong ________ can have a lasting effect and provide sustenance to an organisation.
Culture
13. HRD ________ is in methodology of evaluating various elements of HRD . Audit
14. The ________ provides funds to meet the compensation & training expenditure of retrenched
workers.
National Renewal Grant Fund
15. ________ is the pay which the employee gets based on his performance in the company as
per his set role and responsibilities. Merit Pay
16. A fee market economy demands a transparent set of laws and________somthething that the
archaic Indian judical system is ill-equipped tocope with quick disposal of litigation


17. Generally, training need identification forms a part of ________. Management Appraisal
System
18. Under Voluntary retirement scheme income tax benefits for employees who have accepted
the scheme are however , valid only for payouts of upto ________ Rs. 5 lakh
19. The process of analysing jobs from which job descriptions are developed are called
________. Job Analysis
20. The ________ role is to ensure the deserving managers should get appropriate opportunities
for job Rotation. Reviewer
21. In some cases, individual and group interviews are substituted by ________ LSIP
22. In the interview method of training-need identification interviews must clearly distinguish
between immediate training needs to improve present performance & ________. Development
needs for growth
23. Union leaders at different levels & at federatoins are elected on ________ democratic
principle
24. HRD means competence building, commitment building, and ________ building. culture
25. At Hewlett Packard, as part of their BPR programme, the ________directs resources from
applicants to a centralised employment response centre. EMS
26. A dynamic and everchanging environment calls for a shift in approach from ________ human
resource management to a proactive and innovative one. reactive
27. The problem and challenges of continous improvement can be effectively tackled by taking
advantage of ________. Synergy of teams
28. Most HRD audit are due to failures of ________. Implementation
29. ________ should reinforce positive behaviour. Feedback
30 . ________ leads to conflict between various departments is a functional organisation
The lack of appreciation for the constraints of other department
31. For the period of the lay off up to a maximum of ________ workmen will be paid
compensation equal to half their basic pay & D.A. 45 days
32. In no phase of business life is ________ as important as in making promotion decesions.
Integrity
33. ________ phase involves generating confidence in the employee to open up and frankly
share his perceptions, feeling etc. Rapport building


TRUE OR FALSE
1. The degree to which an individual possess the innate quality of breath of mind is the most
direct indication of the individual's ultimate potential. True
2. After the world War II, 'Made in Japan' became a synonym for shoddy goods, but the TQM
concept put it on the map. False
3. The final step in manpower planning is to ensure that the supply will match the demand in
future. False
4 . When individual job description and grade description do not match well, the evaluators
classify the job using their subjective judgement. True
5. Transfer of technology does not mean merely shifting technology from one plance to another
True
6. Organizations gear most of their management succession activities to the immediate past.
False
7. If the assessee is transferred after Feb. the immediate superior will complete the appraisal as
at 31st Aug. False
8. Establishment of trade unions by workers in small industries is not common False
9. It is not necessary that the subordinate should feel free to participate without fear in the
process of review & feedback. False
10. HRD audit can give significant inputs about existing stage of accountability of employees.
True
11. Analysis of secondary data can give a lot of insights into the HRD assets & liabilities of the
company True
12. Employees feel frustrated due to low specialisation in the work True
13. Human resource Audit is full-fledged methodology to bring about a change. False
14. Successful HR departments will focus on motivational performance . False
15. As per the Human Development Balance sheet, 1997 30% of the total population (world)
lives in abolute poverty False
16. Abraham has identified seven practices of successful organisations. False
17. Factor comparison system consists of selection of key jobs.
True
18. HRD should be series of adhoc decisions and practices. False


19. In the orientation phase, all participants are to submit a list of appraisers by whom they would
like to be assessed. True
20. Federations & unions constitute not only a part of organisations but also an important and
crucial wing of them True
21. Long range planning are beyond eight years False
22. An employee who is categorised as Dead wood is one who has absolutely no potential for
growth & should be included in a rationalization programme. False
23. Majority of the disputes in industries are related to the problem of wages, salaries & benefits
True
24. The functioning of federations and unions has its impact on human resources management
of varios industries & organization True
25. Off-line quality control consists of all control activities that are conducted externally to the
production system. True
26. The first HRD department in the Indian corporate sector was started in 1975 in Larsen &
Toubro (L & T). True
27. A leader who lacks the other basic qualities can lead others in the wrong direction. True
28. Representatives of the consumers association besides the representatives of employees &
employers have to participate in the meeting of collective bargaing True
29. An evaluation of where one stands on the basis of their job responsibilities, leadership,
qualities etc will be a good starting point for marketing plans for success True
30. The modern HR function has HRD at its core. True





Your Answer True
Multiple Choice Single Answer
Question What is it that Union leader usually do to gain the confidence of its member?
Correct Answer Win something in grievance procedure
Your Answer Win something in grievance procedure
Multiple Choice Single Answer
Question One of the importance of HRD is
Correct Answer Role clarity
Your Answer Role clarity
Multiple Choice Single Answer
Question Almost all organisations train employees either in their own training colleges or in
the training colleges of other organisations. Employees may spend many years at
various educational institutes before joining their organisation as employees,
which may extend upto -
Correct Answer 15 years
Your Answer 10 years
Select The Blank
Question The national renewal fund is administered by the department of industrial
development. The NRF was proposed to have a corpus of ________ which would
be contributed from budgetory support
Correct Answer Rs. 2000 crores
Your Answer Rs. 1500 crores
Multiple Choice Multiple Answer
Question Performance counselling should not give a chance in discussion like -
Correct Answer Increments , Salaries , Rewards
Your Answer Increments , Salaries , Rewards
True/False
Question Organizations gear most of their management succession activities to the
immediate past.
Correct Answer False
Your Answer False





Your Answer True
Select The Blank
Question Generally, training need identification forms a part of ________.
Correct Answer Management Appraisal System
Your Answer Management Appraisal System
Multiple Choice Single Answer
Question The differences in which kind of faiths among the people is hurdle in the HRD
Correct Answer Religious
Your Answer Religious
Select The Blank
Question Expenses incurred by a firm on recruitment , training & devlopment of employees
are treated as ________
Correct Answer Current costs
Your Answer Over head costs
Multiple Choice Multiple Answer
Question Mention certain weaknesses under the gerading method:
Correct Answer It is difficult to write grade description , It oversimplifies sharp differences between
different jobs & different grades , It is considered to be less subjective
Your Answer It is difficult to write grade description , It oversimplifies sharp differences between
different jobs & different grades , It is considered to be less subjective
Multiple Choice Multiple Answer
Question While planning for surplus, the following are the options:
Correct Answer Reduce work hours , Redesign the jobs , Reassign the jobs
Your Answer Reduce work hours , Redesign the jobs , Reassign the jobs
Multiple Choice Multiple Answer
Question Why do most companies want HRD audit?
Correct Answer Change of Leadership , To make HR function business-driven , For growth &
diversification
Your Answer Change of Leadership , To make HR function business-driven , For growth &
diversification
Select The Blank
Question Union leaders at different levels & at federatoins are elected on ________
Correct Answer democratic principle





system of recruitment.
Your Answer Strategies of finding new talent. , Opening expected in the next five years. , Current
system of recruitment.
True/False
Question Human resource management is responsible for getting the best people, training
and providing mechanism.
Correct Answer True
Your Answer True
Multiple Choice Multiple Answer
Question Why do employees adopt proxy system ? In order to improve
Correct Answer to their social status , their economic status , their psychological status
Your Answer to their social status , their economic status , their psychological well being
Select The Blank
Question In one organisation the joke making rounds was that managers came in vertically
and went out ________
Correct Answer Horizontally
Your Answer Sadly
Multiple Choice Multiple Answer
Question List the basic managerial skills:
Correct Answer To supervise , To stimulate , To motivate
Your Answer To supervise , To stimulate , To motivate
Match The Following
Question Correct Answer Your Answer
Job knowledge defined in
Appraisal form
Ability to consider the extent and
depth of demonstrated technical
and professional competence.
Ability to consider the extent and
depth of demonstrated technical
and professional competence.
Decision - making defined in the
appraisal form
Ability to analyse relevant facts,
evaluate various alternatives.
Ability to analyse relevant facts,
evaluate various alternatives.
Communicating defined in the
appraisal form
Ability to consider clarity and
precision of verbal and written
expression of ideas and feelings.
Ability to marshal and analyse
relevant data anticipate
eventualities.
Multiple Choice Single Answer
Question What are to be proccessed at a central place of the administrator
Correct Answer Questionniares
Your Answer Feedback




Select The Blank
Question Where the firm pats the proposed changes into practice is called ________
stage.
Correct Answer Implementation
Your Answer Implementation
True/False
Question Employee's organisations in India have their impact on various aspects,
policies pertaining to human resources management of various industries
Correct Answer True
Your Answer True
Multiple Choice Single Answer
Question Which kind of appraisal done seperately will provide feedback on the
potential of these managers.
Correct Answer Potential appraisal
Your Answer Potential appraisal
Multiple Choice Multiple Answer
Question How can the limitations/ misgivings of management participation in
employees organisations be overcome ?
Correct Answer by gaining the confidence of union leaders from the initail stages ,
managements should educate the members about the concept & value in
strenghening union functioning , minimising misunderstandings
Your Answer by gaining the confidence of union leaders from the initail stages ,
managements should educate the members about the concept & value in
strenghening union functioning , minimising misunderstandings
Multiple Choice Single Answer
Question Almost all organisations train employees either in their own training
colleges or in the training colleges of other organisations. Employees may
spend many years at various educational institutes before joining their
organisation as employees, which may extend upto -
Correct Answer 15 years
Your Answer 15 years
Multiple Choice Multiple Answer
Question What are the action steps for re-engineering?
Correct Answer Carry out a Need Assessment , Forming a steering Team & Implementation
Team




attempts to help the employee in.-
Correct Answer Supportive atmosphere , Empethetic atmosphere , Setting goals
Your Answer Supportive atmosphere , Empethetic atmosphere , Setting goals
Select The Blank
Question ________ are the visible amounts given for fertilizers export promotion, etc.
Correct Answer Explicit subsidies
Your Answer Explicit subsidies
Select The Blank
Question ________ are issued to the employees to be a shareholders in the company.
Correct Answer ESOP
Your Answer ESOP
Multiple Choice Multiple Answer
Question What are the published literature of the company which help in assessing the strengths and
weakness of HRD
Correct Answer Manual reports , Marked Handouts , Personal Manual
Your Answer Manual reports , Marked Handouts , Personal Manual
Multiple Choice Single Answer
Question What is one of the major reasons for a perceived rise in number of moon - lights in the
coming future?
Correct Answer Change in values & expectations.
Your Answer Change in values & expectations.
True/False
Question Through consumers participation in management, consumer will lose their rights through
served technique
Correct Answer False
Your Answer False
Multiple Choice Single Answer
Question Whose study provides that one create appropriate HRD climate only through good practices.
Correct Answer Abraham
Your Answer Abraham
Select The Blank
Question The major issue to be resolved while framing ________ philosophy is whether to promote



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