SCDL Solved Assignments and Sample Exam Papers: Principles and Practices of Management

Principles and Practices of Management - Reference

The external environmental factors that influence management are=Economic , Political , Technological
Event management has to pay only entertainment tax not the service tax.=False
Name the service which has two prime necessities like co-ordination and infiltration.=Staff
________ decisions relate to the day to day operations of the enterprise generally taken by middle and lower level management.=Operative
Successful consultants should promote their consultancy through what ?=Network
Decision-Making is a process of making a choice of poor alternatives.=False
MBO was invented by ________.=Peter Drucker
Profession requires definite period of what?=Learning
Barriers to delegation of authority would be :=Lack of trust in subordinates , Fear of loosing status by managers , Over-confidence among managers
Organization is apart of which type of system?=Social
David C Mc Celland identified three motives those are=Affiliation , Power , Achievement
International consultancy is said to be=Glamorous , Challenging , Trendy
Failure to give ________ to goal setters is a weakness of MBO.=guidelines
Management is the combination of Arts,Science and Profession.=True
Under the types of motivators, non-financial motivators are encouragement, freedom ________.=recognition
Who said, the heart of administration is the directing function.=Dimock
Management is that important process which continues till the objectives set by the administrator are actually achieved.=True
Communication is a composite (a) information given and received (b) a listening effort by some of them involved.=False
A vision statement should have the following components=ability to inspire people , achievable , precise and objective
One of the key features of services is that they are=intangibleThe process of control is complete only when the organisation take ________ action.=
corrective
The factors coming under philosophy of scientific management are:=Co-operation , Maximum output , Harmony
Who is the most effective person are alike in one crucial way, they all have a high degree of emotional intelligence.=Entrepreneur
The activities of the communicator while communicating a message will include,=ideation , encoding , transmission
Features of Management are as follows=goal oriented , universal , continuous process
Professional managers help organizations in chalking out which type of strategies?=Corporate
________provides a corporate responsibility and it is the application of a proven and systematic body of knowledge.=Profession
Management as a discipline needs certificate of practice.=False
For most hi-tech service industries the major components are=Infrastructure , Knowledge , labour
Management=Creative, Professional Manager=Dynamic,Art=Skill,Code of Conduct=Profession,Predictive Power=Science
Science is a body of organized knowledge=True
A superior should always establish a ________ control so that his subordinates report to him periodically.=Feedback
It is said that communication is a meaningful=interaction
What does the insurance company compensate for if and when the event insured against an incident occurs?=Losses
Management exists at which levels of the organization?=All
The Indian consumer does not see shopping as an end in itself.=False
Retailers cannot just take their global retailing formats and try to transpose them onto the India scenario.=True
One of the factors which learning organizations possess is a climate of openness and the other factor is=trust
It is one of the good control system which not only points out the deviations but also pinpoints them where they are important to its operations is=Focus on strategic points
Profession needs certificate of practice=True
'Span of control' is also referred to as span of management.=True
Learning from mistakes is often more powerful than learning from success.=True
The philosophy of Vedanta is compared to which animal in the dream of the person, who wakes the dreamer and makes you realise your self discovered reality.=Lion
The statement "We sell for Less" is deliberately ambiguous, it raises the ; 'Less than what', this is called as, ________ to communication.=Semantic
The theory of Bureaucracy was first propounded by Henry L.Gantt.=
FALSE
Making sense of situations=organizing information and thoughts,Creativity=brainstorming, associating ideas ,Inquiry=interviewing, seeking information, Making choices=deciding courses of actions
Learning from mistakes is often more powerful than learning from________.=Success
One of the external environment factors that influences Management is=Legal
In addition to Place, Labor and Money which other internal environment Factor influences Management?=Machines
Name the physical aspects of an enterprise.=Name , Location , Address
What is it that in communication should not be done in vacuum, instead other people should be consulted.=planning
Certain important motivational techniques are=Monetary incentives , Job-based techniques , MBO techniques
The concept of SBU includes=unrelated products and businesses that are separated , the fact that each SBU has its own CEO , a scientific method of grouping the business
Decision-making is a primary part of the managerial process.=True
Of which type of knowledge is science a body of?=Organized
Types of degree of delegations are:=Low degree , Moderate degree , High degree
The unorganized sector is mainly concentrated in metropolitan cities.=False
Learning organizations should imitate a task force.=True
Learning organizations must cope with challenge and=uncertainty
LPG stands for liberalization, ________ and globalization.=Privatization
Empathy=t is a component of leadership due to the rapid pace of globalisation,Social effectiveness=This component allows you to settle disputes amicably, Alfred Bennet=He is the father of intelligence quotient Daniel Goleman=He is an American Behavioural Scientist
Every company undertakes the process of forecasting by various competent authorities which can be listed as=CII , RBI , CMIE
Management is not just a=Process
The concept of value and the concept of maximization of value are related to________concept of Ethics.=Consequentialism
Events are occurrences designed for ________ interests.=marketing
Management is purposeful and what?=Goal oriented
Management is the combination of Arts, Science and=Profession
Management is=Multidisciplinary
General Insurance corporation was nationalized in________.=1972
Planning and control are closely interrelated and they do not determine the accuracy of decision-making.=False
There are three central ideas associated with consequentialism.=False
Name one of the factors that govern the span of management.=Type of work
Retailing categories based on ownership arrangement would be=Super Markets , Consumer Durables Stores , Departmental Stores
Science is a body of which type of Knowledge?=Organized
Peter Drucker various publications have sold about 5 -6 million copies worldwide.=True
Latest approach signifies organization has a part of ________ system.=
Social
Necessity of control in business organisation arises due to number of factors, one of which is ________ of organisations themselves.=complexity
Which of the options best describes the employment capacity of the retailing sector? It is the=second largest employer after agriculture
________organizations have systems, mechanisms and processes in place.=Learning
Indian business families are still avoiding joint ventures and tie-ups.=False
Under the principles of effective delegation, it is said that never delegate and ________.=Disappear
In principle the chairman and the CGO have the same role to play.=False
Valency is the extent to which the outcome of the activity and its success matters to the individual . (Level of motivation = Valency x Expectancy)=True
Advantages of delegation of authority would be:=Prompt decision making , Opportunity to subordinates to grow and develop , Satisfaction to subordinates in terms of recognition
A business unit must meet specific criteria, if it wants to be called an SBU. These are=Definable group of competitors
What does Maslow propound about the five needs ?=Hierarchy
Name the technique which is said to be a ploy or a future course of action.=Strategy
________ is the ability to sense, understand and effectively apply emotion.=Emotional Intelligence
Who built the first practical mechanical calculator and predicted the specialization of mental work?=Charles Babbage
Management and Leadership studies=Value based management, Maharshi Institute of Management=Eighteen centres in India and Abroad, Amritanandamayi Math's centre=Dr. S.K. Chakraborty, Indian Vedanta Philosophy=Swami Budhananda
Some of the public insurance companies are=LIC , Oriental Insurance , General Insurance
Focus on savings and high bargaining interests of the consumer is an obstacle in retail development in India.=True
Brands are associated with lifestyles and people's________.=aspirations
Management is always defined as dynamic, universal, ever-changing subject.=True
A budget as a plan of statement of expected results is expressed in numerical terms.=True
Name the leading event management companies in India=Midas , Pinnacle , Wizcraft
Who said, “Management is management of Men, Money, Machinery Materials and Information?”=Anonymous
A procedure has the following advantages=ensures uniformity of action , increases co-ordination , provides good standard for the manage
What is it that can be described as a readiness to co-operate warmly in the task and purposes of a given group organisation.=Morale
Disclosures=transparent,Shareholder democracy=myth in India,Planning=board of directors,Trust=corporate governance
The retailing sector in India has been quite________.=staid and boring
India has been experiencing the unique stranglehold of our_____=traditional kirana stores
Emotional Quotient increases with age commonly known as=maturity
The service sector has expanded because of the virtual stagnation of the________sector.=agricultural
Span of management depends upon the ability of whom?=Employees
What would essentially shape the growth and future of any economy?=Adequate and quality corporate governance
Who said, “Management is a multiple organ that manages a business, manages a manager and manages workers and work”?=Peter Drucker
________ means draw prior conclusions about the probables of production, sales, profits in the future, on the basis of research.=Forecasting
Limitations of business planning is that it has been considered as time consuming and ________ device.=expensive
The family owned businesses like Tata and Birla, also face major fears like=Right successor , Stumbling self-confidence , Lack of professional management
Who said, “Management is the creation and maintenance of internal environment in an enterprise, where individuals working in groups can perform efficiently and effectively towards the attainment of gr=Koontz & O ‘Donell
Management as a discipline does not require any________of practice.=certificate
________is at the core of corporate governance.=trust
Financial institutions should maintain a close relationship to seek a seat on the board.=False
Wrong medium of communication is a physical barrier.=False
One of the internal environment factors that influences management is=Place
Services are defined as the art and science of managing=the expectations of others , the experiences of people , the demands of the customer
Name the three important Generic Competitive Strategies.=Overall cost leadership , Differential , Focus
Delegation and decentralization are closely related to each other.=True
It is said "Controlling can not take place in a vacuum", which means there can be no controlling without previous=planning
Morale is the sum total of various physical qualities.=False
Direction is a ________ function performed by all the managers at all levels of the organisation.=managerial
Principles of effective delegation are:=Train the subordinates , Reward delegation , Appropriate reporting system
________, weakness, threats, opportunities are the long form SWOT analysis.=strength
To be called an SBU, a business unit must meet specific criteria such as=
having a definable group of competitors , having a mission similar to other SBUs , preparing its own integrated plans
Appley L=Management is management of people and not the direction of things, Definition of Management=Management is management of men, money, machinery, materials and information, Koontz and O'Donell=Management is the creation and maintenance of internal environment in an enterprise,Peter Drucker=Management is a multi-purpose organ that manages a business, manages workers and work
________ are at a minimum where the morale is high.=Grievances
the heart of administration is the directing function.=True
Empathy is particularly important today as a component of leadership for the following=rapid pace of globalisation , increasing use of teams , growing need to retain talent
Name the flagship companies under the group of "Aditya Birla"=Hindalco , Indo-Gulf Fertilizers , Birla Corporation
Fredrick Winslow Taylor's Mechanism of scientific management includes,=Scientific task setting , Planning task setting , Standardization of tools
Future of Insurance sector would be=new players taking over the market , improved customer service , strong hold of nationalized players
To which practice is the term "corporate governance" given?=Management
A senior family member and trusted professional manager acts as what to the business families scions trained abroad and then return to take over the business.=mentor
Govt. services comprise________, defence and social goods.=public administration
Unity of command means that employees should receive orders from one superior only.=True
Posture' and Observance' are not included under the 'yogic' exercises=False
Management is a creative and________process.=continuous
Every manager in an organisation gives direction to his subordinates as a superior and receives direction as subordinate from his superior.=True
The features of art is as follows=skill , knowledge , creativity
Science as a discipline has the following features=body of organized knowledge , establishes cause and effect relationship
Management is conditional=False
Who formulated the l4 Principles of Management?=Henry Fayol
Some of the popular forecasts are=demand forecast , sales forecastDrucker emphasized an MBO philosophy for self-help=False
Control=Standard, Measurement=Performance, Motivating=Employees, Deviations=Action, Flexible=Design
What does control set up for the organization?=Standards
Necessary rigidity is required in the control design.=False
Control has to be flexible.=True
Control helps management in knowing which department needs less attention.=False
By creating independent units what can be done to the need for coordination?=Reduced
What does coordination do to corporate and individual goals?=Harmonizes
Under planning targets of each department need not be compared with targets of all other departments.=False
The different leadership styles are=Autocratic , democratic , laissez – faire
Some of the traits of leaderships are as follows=emotional stability , communication skill , knowledge of human relations
Under hard boiled type of autocratic leadership, the employees tend to become=qresentful , uarrelsome
Which need includes the basic human needs of food, clothing and shelter?=Physiological needs
Some of the general motivators are=job security , freedom at workplace , interesting work
Many organizational problems have their root cause in what?=Misunderstandings
The different types of psychological barriers to communication will be=ego , status consciousness , closed mind
The functional management challenges in service sector are=human resource , marketing and advertising , finance and taxation
What proportion is the organized sector of the retail market?=2 %
Mass activities have started in modern times .=False
Corporate Governance is the term given to which practices?=Management
What is an independent business with a coherent set of products, strategies, and objectives, called=Strategic Business Unit
EQ was first brought to attention by Benott Simon .=False
Tatas=Indian Hotels,Nambiars=BPL, Nulsi Wadia=Bombay Dyeing, Azeem Premji=Wipro, Singhanias=Raymonds
What is the role of management consultants?=All of these
________ is a scientific process of looking ________, which is based on past performance=Forecasting,forward
________ is crucial to an organisaton’s ________.=Directing,success
Control through the ________ information will enable proper ________ of plans.=feedback,implementation
Theory Y assumes that people will exercise self-________ and control towards achieving ________ they are committed to.=direction,objectives
The higher the ________ level of the employee, the lower the ________ satisfaction.=educational,,job
_______ is concerned with what is Good and right for ________.=Ethics,society
Make sure to follow the proper ________ in reporting the ________.=
Guidelines,wrongdoing
An ________ is a Group of related ________=SBU,businesses
Emotional ________ is the Realization to ________.=intelligence,
sense
The aspects of corporate governance are=attracting public attention , indispensable , trust
With ________ and government regulations, moving ahead requires ________ like Joint Ventures=globalization,strategies
Organizations where people continually expand their ________ to create results are called ________=capacityLearning organizations
Which among the following are the functions of board of directors?=All of the above
The best leader is someone who is?=Cool
Life Insurance Corporation was nationalized in 1956 by merging how many private insurance companies?==245
________ offer a definite ________ to the planning process.=Rules
direction
To avoid order and clarity there should be unity of command.=False
Companies seeking to improve have taken a plethora of initiatives such as ________ and ________=TQM, BPR
What has led to the stumbling of Indian companies?=Self-confidence
________ divide work into specialized ________.=Managers,functions
The internal environment factors that influence management are=
labour , machines , place
Co-ordination must be visualized from which stage of planning and policymaking?=Early
Management consultants do not assist implementation.=False
________ management includes ________ of tools and equipments.=Scientific,Standardization
A ________ faced by the retail business is the ________ aspect.=challenge,cultural
________ should ________ its resources in key areas=SBU,Manage
Frederick W. Taylor was born before Henry Fayol=False
Without an efficient what can, direction not be fully effective?=Control
Various areas of operations in Event Management are=celebrity mangement , high profile weddings, birthday parties , concerts
A responsible leader does not limit=discussions , development of alternatives , interactions
Achieving one’s potential is what type of need?=Self-actualization_
_______ involves the setting of ________ which will have to prevail in the Organization=Objectives,standards
What is the meaning of no physical transfer of goods in Service?=Intangibility
Whose success story has taught us a lesson?=Japan, Which King insisted upon setting the goals?=Akbar, Who mentioned that everybody has a divine power to face challenges?=Vivekananda, Who was the mentor of Chandragupta Maurya?=Kautilya, Who popularize Transcendental Meditation?=Maharishi
Direction should not be a very continuous activity.=False
Delegation of authority does not allow subordinate to develop=False
Who is called “the Father of Modern Management Theory”?=Henry Fayol
Direction helps facilitate what in the organization?=Change
________ corporate governance is ________ to resilient and vibrant capital markets.=Strong,indispensable
EQ refers to the qualities=That mark the people who excel in real life., Science is proving that EQ more than IQ=Underpins many of the best decisions., Emotional distress shrinks working memory=And so diminishes the ability to think clearly., self-motivation requires a high level of optimism=And persistence despite rejection.,Empathy involves reading unstated emotional cues=Being able to sense what others are feeling
Due to liberalization the changes that has taken place can be summarized as=competition , pressure on prices , market revolution
Corporate governance should aim at better ________, ________ and accountability.=transparency, ethics
Economic considerations do not affect the choice of span.=False
________ can be viewed as an extension of ________.= Decentralization, delegation
________ can defined as the ________ of what is good and right for business.=Business Ethics,study
Where is the attack on business families coming from?=Transnationals
The old control techniques which were used through years are=unity of policies , break-even analysis , budgetary control
Steps that a whistle blower should take into consideration=stick to facts , consult lawyer , determine the type of wrong
Budgetary control involves budgets such as=sales , production , cash
Event management is a modern activity.=True
Which among the following are barriers to communication?=Noise, time and distance , Semantic barriers , Wrong Medium
What is concerned for the good and right for the society?=Ethics
The important characteristics of direction are=helps utilize capabilities , initiates action , irreplaceable task
Principles of effective communication would be=clear in use of language , attentive listening , use of right medium
The objective of paternalistic leadership to help, guide, protect followers.=
TRUE
The channels through which corporate governance may bear on performance are=managerial incentives , disciplining , corporate restructuring
Essentials of a good plan are=must be continuous , should be time bound , must motivate people
Organizing=…Process, Philosophy=…Management,Exception=…Principle, Control=…Span, Delegation=…. Degree
The extent of decentralization depends of which factor ?=Costliness
Who said, direction is telling people what to do?=Dale
What is essential for an order is to be carried out effectively?=Acceptance
Direction helps integrate whose efforts?=Individual
Some of the important techniques of coordination are=hierarchy , effective communication , indoctrination
One needs to se e the big picture.=True
The 3-needs theory is about motivators in an organization.=True
Service sector has expanded because of explosion in information technology.=True
Franchisee stores can be further categorized into=apparel stores , jewellery stores , footwear stores
What is event management?=Interactive advertising
What is the core of corporate governance?=Trust
There are five channels through which corporate governance may bear.=True
Key ethical principles include the following=fulfilling commitments , caring and compassion , being accountable for decision
Unethical acts are results of the following factors=unawareness and insensitivity to issue , faulty reasoning , selfishness
An SBU is a relatively independent business unit.=True
Learning organizations must develop a capacity for fast-paced innovation and learn to love what?=Change
The different disciplines mentioned in the fifth discipline fieldbook by Peter Sange are=personal mastery , mental models , shared vision
Who mentioned that everyone has a divine power to face the challenges?=
Vivekananda
Human beings are classified under different mental conditions such as=restless equilibrium , imperfect equilibrium , perfect equilibrium
Successful consultants should promote their consultancy through what?=Network
Decentralization would not be preferred in large-sized units.=False
Planning ________ risk factors and ________ waste=anticipates, eliminates
The need for co-ordination is felt to ________ the ________ of an organization=integrate,activities
________ motivating, supervising, directing, guiding of employees, are ________ of control.=Leading.elements
________ maintains the ________ between ends and means, outputs and efforts.=Control,Equilibrium
________ leader believes in helping, ________, protecting, and keeping followers happy?=Paternalistic,guiding
Theory X assumes People must be ________ or controlled to do work to achieve ________=coerced,objectives
Morale generally ________ to esprit de ________.=refers,corps
________ services comprise of social and personal services and ________.=Consumer,hotels
Indian ________ must keep in mind that Indians enjoy ________ for options.=retailers,scouting
An objective of corporate governance is ________ of ________ value.=enhancement,shareholder
________ is ________ management does=management,what
Corporate governance may bear on performance through which of the following?=All of these
The tools and techniques used in the learning organizations are=creativity, brainstorming , observing outcomes , reframing knowledge
Collective learning requires skills for sharing information and knowledge, the key skills mentioned are=listening and observing , holistic perspective , coping with challenge and uncertainty
The Indian customer likes to be served:=All of these
One of the causes of low morale would be=No delegation of authority
An SBU is an independent business with a coherent set of=products , competitors , objectives
In management process, the most misinterpreted word is ________.=Organizing
Name the flagship companies under the Business family "Munjals"=
Hero Honda , Hero Cycles
The main strategies adopted by business families for growth are=Raising their capital , Appoint professional manager , Technology upgradation
Select the guidelines for effective decision making.=Adopt a diagnostic approach to decision making , Involve subordinates in decision making process , Evaluate the results
Audit is an effective tool of corporate governance and can act/enable=self-regulation
Which among the following is an event management company?=Planet E
Some managements who are very much intimated by consulting firms, what are they likely to loose=Confidence
Motivating a worker is to create a need and what else on the part of a worker to better his present performance.=Desire
Management is multidisciplinary, it includes knowledge/ information from=economics , maths , psychology
The purpose of control is not to appraise current and completed action but to provide a basis for regulating future activities.=False
Business ethics can be defined as the study of what is________for the business.=good and right
To solve the HR issues, one of the remedy is to emphasis on overall ________ development through training and exposure.=Personality
Corporatization of the service sector is essentially=professionally managed services
With liberalization markets are undergoing fundamental changes including ________ and pressure on prices.=competition
One of the external factors that influence management is=Legal
Management as a discipline is the function of________.=creativity
Decreased productivity is a cost of low IQ.=False
A rule governing Indian companies states that policy holder's funds must be________only in India.=invested
The financial structure is not one of the five channels of corporate governance.=False
Goals=It is a dream with a deadline and articulates the long-term goals of the enterprise.,MBO=More specific, financial, non-financial issues reached with a stretch. ,Mission= The philosophy that emphasizes self-control and self direction, Vision=The basically indicate the purpose of business
A set of actions that you start with and must maintain is also called as ________.Strategy
Being more attuned to the feelings of those you work with is a benefit of ________.==Emotional Quotient
The 7 S Framework first appeared in 'The Art of Japanese management' by Richard Pascale and Anthony Athos in 1981.=True
What does decoding mean ?=Message interpretation
Some tips for improving written communication would be=Avoid unnecessary words , Use simple words and phrases , Use short and familiar words
Under pre-requisites of planning performance budgeting is meaningful without control.=False
The products that are grouped under strategic business units share common factors, like==underlying technology , the market , the skill
What is the fundamental tool employed by managers in directing their subordinates ?=Order
MBO method has been evolved by Peter Drucker (1955).=True
Control techniques affect the degree of decentralization.=True
The term ________ refers to a specific administrative directive prescribing the sequential manner in which a repetitive activity is to be initiated and completed in a goal - oriented manner.=procedure
Whose feelings and difficulties should the manager know for direction to become effective ?=Subordinates
In delegation a superior transfer some duties and responsibilities to his subordinates.=False
Under the disadvantages of strategic business units what is that which is difficult to maintain in its uniformity?=Corporate image
What did chanakya write ?=Arthashastra
How many forces of competition are there according to Michael E. Porter?=Five
Producer services are trade,________communication and financial services.=transport
The various tools for corporate governance are=audit , professionalism , proper functioning of the board
Economic consideration do not affect the choice of span.=False
To become a successful consultant, name the skill required=negotiation
________ says you are the product of your past and you are bound by past activities.=Law of destiny
To establish contact with the creator ________ helps us to transfer our minds and reach at the goal.=Yogic processes, social norms and values
The defination of decision involves following characteristics=Involves Rationality , Involves Commitment , Involves Mental Process
Name the need under the level of hierarchy which has the highest potency and a person who lacks basic necessities of life will primarily be motivated by such needs=physiological
________ is effective only in big organizations.=Decentralization
The concept of corporate governance has been attracting________in India.=public attention
Name one of the disadvantages of strategic business units=Distortion of information
Maharishi Institute of Management has ________ centres in India and abroad.==18
Under McKinsey's 7 S model, the soft S's are:=Style , Staff , Skills
The factors measuring the morale of the workers and ascertain whether it is increasing or diminishing can be listed as==Absenteeism , No. of accidents , Grievances
The Indian retail sector is behind Taiwan although its retail industry is estimated to be around $40 billion only, this is because of its==81%
Knowledge based decision-making.=Instead of intuition, Professional managers may have only salary-stake= of accountability of Performance, Management can be applied everywhere=Management is universal, Management is dynamic=Changes as per time,Manager does not require any specific qualification=Anybody can become a manager,
The general management challenges faced by the service sector are=Communicating the concept , Differentiating factors , Revenue model
________ provide all types of help required to make the business more efficient and profitable.=Consultants
The key management processes in the learning organizations would be=
competitor analysis , performance measurement , capability planning
Management is said to be the combination of three factors, arts, science and the third is=profession
Taj Mahal are living symbols of 'creation and result of management practices'.=True
Ethics of statute tries to explore the traits which help the person to lead a life that is satisfying from an ethical point of view.=False
Philosophy of scientific management=Development of each man to his capacity and ability, Six industrial activities=-Technical, commercial, financial, accounting, security management, Five management functions=Planning, organizing, commanding, co-ordination, control, Four supervisors at implementation department=Gang boss, speed boss, repair boss, inspector
Whose behavior does control guide and integrate?=Employees
What is the keynote of Indian thought?=Balance
One of the popular forecasts is?=Demand
Few of the ethical concepts are stated as under=ethical subjectivism , ethical relativism
It is agreed that control is vital to an organization due to the following reasons=positive impact , detection of weaknesses , proper implementation of plans
Internal coordination will be coordination between=branch offices , workers and managers , coordination with employees of same dept.
Challenge faced by the retail business=Looking beyond price, Brands are no longer products=They are associated with life styles and people’s aspirations, Obstacle to retail development in India=Expensive supply chains
, A favorable factor which will help the further development of retail sector in India=Awareness being created by satellite TV channels about global products., An average Indian buying habit=Prefer to pay in cash
In the insurance sector the rules governing the foreign companies=26% equity participation , can affect only special resolutions , cannot appoint majority directors on the co. board
Sniffing=Flavor, De merger=Downsizing,Consultants=Advisors, Mergers=Acquisitions, Trendy=Glamorous
A consultant should have ________ of travel ________ the globe.=
tenacity,across
________ the insurance ________ and forecasting Insurable population is must.=Planning,product
________ is a ________ process=Management,continuous
The products that are grouped under SBU share a common=underlying technology , market , skill
What requires a high level of optimism and persistence despite rejection?= Self Motivation
Strong corporate governance is indispensable to resilient and vibrant capital markets.=True
The service may or may not be tied to which type of good?=Physical
Organization is like an ________ influenced by ________-building process.=individual,image
50.The last few years have shown a ________ of film ________ shows.= opportunities, celebrity
Product differentiation is not a barrier to entry.=False
There has been an increased ________ on ________.=reliance, consultants
The different A’s of the service sector are=acceptability , awareness , availability
Management exists only at the top levels of the organization.=False
In the Needs- satisfaction chain, every ________ is a ________=step
,Motivator
Organization is a set-up of what?=Relationships
Problem Perception=Bounded Rationality, Benefits=Weaknesses, Takeover=Turnaround, Budgets=Strategies,Policies=Rules
Business families have adapted themselves to the new realities such as=
customer relationship management , reliable after sales service , new product launch
The Indian customers has been shying away from large stores and supermarket chains due to=poverty and low literacy rates , expensive supply chains , low per capita income , low taxes
India never had its own management practice.=False
The need for co-ordination is created when managers do what to specialized activities?=Divide
Self-motivation requires a ________ level of ________.=High,
optimism
The bureaucratic type of leadership is normally criticized for=nepotism , delays
The various problems faced by event management industries are=entertainment tax rates , large no. of permissions required , service taxes
Indian business families have focused more on their areas of core competence.=False
Henry P. Towne outlined the Importance of ________ as a ________=
management,science
Components of planning would include=objectives , budgets , procedures
According to Sehznick, “ the major task of a leader is not only to make a policy, but to build it into organization’s what?”=Corporate Culture
Direction is also done by top and middle level managers.=True
What does the insurance company compensate, when an event insured against occurs?=Losses
Who is the Father of Competitive Strategy?=Michael E. Porter
Greater co-ordination is not needed in sequential rather than pooled interdependence.=False
________ is telling ________ what to do.=Direction, people
Control highlights omissions if any.=And makes it possible to take Corrective measures., Control is related to the future.=though it lives in the present., Changes can be anticipated=via information collected., Control gives the correct picture=of the nature of corrective action to be taken.
Organisational morale is basically the individual mental condition.=False
________ is a systematic and knowledge of ________ and living.= Vedanta, Life
Who propounded theory X and theory Y?=McGregor
Service sector has expanded relentlessly in the past decade due to related events in the 1990’s=explosion of information tech. , slow growth of manufacturing industry , virtual stagnation in agriculture
Actuary ________ and deciding of a specific ________ is the biggest problem.=science, premium
If you want it done right, do it yourself, is a fallacy=True
Self-________ matters a lot to ________=regulation,Leaders
Some of the major strategies adopted by business families for their survival and growth are=appointment of professional mangers , joint ventures and tie-ups , technology up gradation
For most hi-tech service industries, the two ingredients are:=Only a and c
Which of the following is a necessary by product of good managerial directing ?=Co-ordination
Functional authority works only when,=Assignment is clarified , The subordinates are allowed to participate , Feedback control is established
Limitation of control are=external factors , fixing of responsibility , variation and its causes
How many billion dollars is our Retailing sector estimated to be?=$ 180 billion
Motivation of subordinates to meet the expectations of the manager is a feature of direction.=False
Name the tactics used in the intensity of rivalry amongst existing competitors.=Price competition , Advertising battles , Product introduction
Which concept of ethics tries to explore the traits which help a person to lead a life that is satisfying from an ethical point of view?=Ethics of Virtue
What is the challenge insurance will face like any other service sector?=Branding
Vision without mission is incomplete and mission without vision is meaningless.=True
Different rates are levied by different states for ________ tax.=entertainment
Name the group of related businesses that can be taken for the sake of strategic planning, distinct from the rest of the businesses=strategic business units
Advantage of delegation of authority results in prompt _=Decision-making
Principle of effective delegation=To believe in feedback, interaction and result orientation., High degree of delegation=The task is specified to a subordinate and is told to report back with results, Functional authority=
This is clarifying the assignment, which is delegated to a department., Need for delegation=Superior needs to concentrate on important and vital issues.
Span of control is also referred to as the span of ________.=Supervision
One of the merits of ________ is that it recognizes importance of various individual needs and motivation, and yields a contingency model.=Vroom's theory
________means that private and foreign investors can participate in the Indian Insurance Sector.=Liberalization
Chesterd Bernard developed a theory of organization and ________ functions.=Executive
Unit of command=This means that employees should receive orders from one superior only, Scalar chain=Chain of superiors from the highest to the lowest ranks, Equity=Loyalty, devotion on the part of managers should be there when dealing with subordinates, Esprit De Corps=In union there is strength'
The main role of management consultant to the organisation is to provide=Recommendations
The potential external opportunities faced by an organization are=additional customer groups , faster market groups , falling trade barriers
The service sector has grown because of reasons mentioned below= tendency of distributing specialized knowledge and technology capital for labour in the manufacturing industry , technology no longer gives a competitive edge to manufacturing activities in the global scenario , as income increases, consumer demands for services increase faster than those for goods
Actuary is one who specializes in the________of insurance.=mathematics
One of the oldest technique of checking performance is the personal observation.=True
In the complex new liberalized economy business families face common problems such as=Unproductive labour , Falling share value , Transnational attach
What articulates the long-term goals of an enterprise ?=Vission Statement
You should never measure the process and develop tools that will measure your progress.=False
Many families were running the business with a law ________ stake of 15% to 20%.=Capital
Direction initiates at the bottom level in the organisation and follows to top through the hierarchy.=False
High morale is likely to be associated with superior motivation and low morale with ________, and a lack of drive.=frustration
Research indicates that the limbic system learns best through=motivation , extended practice , feedback
Advantages of learning organizations should be=Free exchange and flow of information , Commitment to learning, personal development , Climate of openness and trust
What type of industry is consulting-=Knowledge
Which Indian pharma company has recently started an SBU?=Ranbaxy
________is a tool for corporate governance.=communication
What does control maintain between output and effort?=Equilibrium
Horizontal co-ordination takes place sideways.=True
Who is the father of the three-needs theory?=McClelland,Who discovered the Expectancy theory?=Vroom,What is a basic need?= Food, What is an esteem need?= Self-esteem, Who propounded Theory X?=McGregor
The non-financial type of motivators would be=encouragement , freedom , recognition
New companies feel that________is the most appropriate type of alliance.=Joint-venture
What is that the consultant must be able to recognise about the client's future needs ?=Vision
Learning organizations are adaptive to their_environment=external
Vipassana=Meditation, Visionary=Missionary, Knowledge Worker= Wisdom Worker, Tamas=Rajas, Karma=Destiny
Event ________ has various ________ opportunities.=
management,Career
Fedrick Winslow Taylor’s Mechanism of Scientific Management includes=
scientific task setting , planning the task , standardization of tools and equipments
________ is the result of human limitation to the span of management.=
Delegation
Learning organizations must possess what type of culture?=Learning
Some of the external factors that limit control are=govt. policies , market changes , economic changes
Service denotes physical transfer of goods.=False
For effective control, different departments should have uniform systems of control.=False
As organizations increase their products, market diversity etc, for what type of people does the demand increase?=General Managers
The objective in corporate governance are=shareholders value maximization , growth , stability
Name the department which plays a major role in developing a learning organization=MIS
Communication barriers in the international environment are=Loss by transmission , Loss by poor retention , Poor listening
What criterion is that which the SBU must meet which is neither too large nor too small?=Proper size
Individuals have different ________ of management categories such as democratic, ________, bureaucratic, etc.=styles,autocratic
How many event management companies are there in Pune?=215
Developing effective control is one of the weaknesses of MBO=False
The summary of important trends in retailing are=market concentration , global players vs. local players , non store retailing
Who is the father of Intelligence Quotient ?=Alfred Bennet
Research into the average Indian buying habits have brought about the following facts=they prefer to pay in cash , they like to touch and feel the merchandise , they want attention to be given to all members of their group
In the insurance sector the rules governing Indian companies are=min. paid up capital of Rs. 1 billion , domestic player cannot be subsidiary of foreign co. , no dealing in non-insurance and non-life as single entity
Development of the retail sector requires a slow change in our mindset.=True
Succession planning is not a function of the Board of Directors.=False
The following are the elements of control=authority and knowledge , guidance and direction , constraint and restraint
Which type of strategies do professional managers help organizations in chalking out?=corporate
Deontological ethics believe that mature persons have inadequate capacity to reason.=False
Name the leading ad agencies in India that have a separate event section.=
Vigennet , Ogilvy , Mathers
What would be the percentage of equity participation under the rules governing foreign companies?=0.26
Frederic W.Taylor's middle name is ________.=Winslow
The various tools employed by the companies to improve and sustain employee morale=building of responsibility , rotation of jobs , job enrichment
Potential external opportunities=Complacency among rival firms, BPR= Business process reengineering, TQM= Total quality management, Potential internal strengths=A distinctive competence
Some of the management functions mentioned by Henry Fayol are :=Planning , Control , Co-ordination
Demand forecast is one of the popular forecasts.=True
In which type of income class, does the insurance sector have to face the challenge of making insurance a buying priority?=lower-middle
The different kinds of relationships for selecting the span of control would be :==One to one , Cross relationship , Direct group
The fundamental objective of corporate governance is essentially= enhancement of long term shareholder value
Policy is supposed to be immutable, unchanging and eternal.=True
Under principle of effective communication what should be fully understood by all concerned.=tasks , policies , responsibilities
One of the popular forecast is=Demand
Kautilya=Conception of administration and management, Swami Vivekananda=Political, Social and Economic Management of state, Samartha Ramdas= Setting goals and accomplishing it.,King Akbar= Creator of social progress and prosperity
Costliness of the ________ is the overriding factor determining the extent of decentralization.=Decision
What is essential for the management to get things done in the organization?=Delegation
Indian companies because of confused status have lacked self-confidence.=True
Charles Babbage built the first prototype of modern ____=Computers
Consultants must conduct diagnosis to redefine ________.=Problem
Lower level managers need EQ most.=False
Some of the limitations of business planning are=Time Consuming , Expensive device , Heavy cost of planning
Positive motivation makes people willing to do their work in the best way they can and improve their ________.=performance
Good motivation lead to low morale. High morale is the manifestation of a weak or defective motivating process.=False
The ________ principle, which is the inherent process in organization through which authority, the antecedent co-coordinative principle, permeates the entire organized structure.=Scalar
Human thoughts are classified as :-=Inactive , Active , Transactive
Which of the options mentioned below would be categorized as a Franchisee store?=Footwear stores
The process of forecasting is based on :-=Future trends , Current analysis , Past performance
The characteristics of knowledge worker would be :-=Egoistic , Right conscious
Any morale improvement programme of management must embrace the following rules :-=Encourage initiative , Respect individual , Be fair and just
Name the specialization where the economists consider necessary for efficiency in the use of labour :-=Division of work
Objectives' is a wider term and ________ is part and parcel of it.=Mission
The non-executive directors on the board of the company should be 50%.=True
Who is the 'founder of Human Relation'?=Elton Mayo
What should be included in the new governance charter?=Qualified and independent audit committee
Managers should be effective ________ so that they may influence the activities of subordinates without dissatisfying them.=Leaders
The term 'span of control' is also referred to as:-=Span of management , Span of supervision , Span of authority
________ is practiced like all other managerial functions at all levels of management.=All level exercise
Every person has different ways and means of performing art, similarly, every individual has different styles of management and these are categorized as :-=Democratic , Autocratic , Beaurocratic
Who is the father of Intelligence Quotient ?=Alfred Bennet
Management requires learning=Art requires knowledge, Science is developed=Over a period of time, Management as a discipline=Has no centralized rule-making authority,Management is a multipurpose organ=
That manages a business, Management is understood by performance= Management is what management does
Parting with authority means parting with friendship.=False
According to Abraham Maslow, human needs can be classified into how many types?=Five
________ organizations have systems, mechanisms and processes in place.=Learning
Fear among managers is not a barrier to delegation of authority.=False
Henry Fayol finds ________ and responsibility to be related, with the latter arising from the former.=Authority
Emotional distress shrinks working memory.=True
A new sector has emerged in modern times, known as ________ management.=Event
A direct consequence of retailing has taken place due to the emergence of :=Apparel retailing stores , Pharmaceutical retailing stores , Books, Music and Lifestyle retailing stores
What type of skills does management require?=Conceptual , Human relations , Technical
Name the books on management written by Peter Drucker :-=Frontiers of Management , The practice of management , Management, tasks, responsibility
"Measuring Intellectual Capital" is one of the examples of performance measurement.=True
Individuals are encouraged to develop ________, to speak out, to challenge actions.=Ideas
What is the set-up of an organization?=Relationships
Morale is the term usually applied to armed forces during war time and athletics teams. It refers to team spirit and ________ of people for a common purpose.=Togetherness
The essence of control is that it is aimed at results and not necessarily at people as such.=True
Virtuous acts include:-=Honesty , Integrity , Tolerance
International artists' performance in India is diminishing in recent times.=False
The service sector has not corporatised itself.=False
Which segment of event management has the potential to gross the largest in India?=Live entertainment
Few of the management principles given by Henry Fayol are:-=Authority and responsibility , Division of work , Discipline
Advantages of SBU's are :-=Quick response to environmental changes , Increased focus on products and market , Facilitating development of General Managers
Zurich=Hero group, ING Group=Vyasa Bank, STANDARD LIFE=HDFC, AMP=Sanmar
According to Swami Vivekananda people have intuition or sacred power to face difficult task.=True
In the various versus of Gita, there are many practical messages for which level of people in management?=Leaders , Team leaders
The potential external threats faced by an organization are :-=Entry of low cost foreign players , Adverse demographic changes , Slower market growth
How many rules govern Indian and Foreign insurance companies?=12
Management as a discipline is the function of ________.=Creativity
What require a high level of optimism and persistence despite rejection?=
Self-Motivation
Henry Fayol was trained as a ________ engineer.=Mining
To enhance emotional intelligence, ________ must refocus their training to include the limbic system.=Organisations
The strategic factor in social integration is the development and selection of leaders.=True
________ establishes, cause and effect relationship.=Science
Business ________ is the calculation of probable events to provide against future.=Forecasting
The technique of control is associated with planning, as a part of scientific management.=True
The major books on social and political analysis by Peter Drucker are :-=
The future of industrial man , The age of discontinuity , Drucker on Asia
Name the various characteristics of science :-=Organized knowledge , Cause and effect relationship , Predictive power
Board members should have an independent sense of judgment.= True Event management in India is an ancient activity.
Organizing is defined in different ways, viz.= Process , Relationship , Corporate citizen
Charles Babbage built the first prototype of modern ________.=Computers
It is said that 'Delegation is the key to control' and = information is guide to control
Which is the technique where the completion of all tasks is checked in the order planned in the time scheduled is known as= Critical path method
Application of general management functions to the insurance sector is= co-ordinating , controlling , directing
Lower level managers need EQ most.= False
Certain important motivational techniques are= Monetary incentives , Job-based techniques , MBO techniques
Future of Insurance sector would be= new players taking over the market , improved customer service , strong hold of nationalized players
Service sector is not=influenced by this system,Functional management challenges=Management accounting and taxation,Corporatization of services= Accountants,Reason for expansion of service sector=Failure to sustain an advantage in manufacturing activities
Procedures establish a useful method of doing work and thus it can eliminate friction between departments. = True
Communication forms the link between every individual and between one group and the other groups, what are the main facts which flow through individuals at various levels.= concepts, opinions
RBI's present report on currency and finance divides the sector into= consumer services , Govt. services , producer services
It is that top leadership fails to teach the MBO philosophy largely because, very often it is itself not motivated.= True
Pursuit of excellence is an ethical principle.= True
Delegation is required in which type of organization?= All type of organizations
Leading companies in thissector of event management=Whizcraft Entertainment Ltd, Midas Events,Fountain Head,Problems faced by event management industry=In addition to the entertainment tax, an event management company is also required to pay service tax, Areas of operations in event management=Celebrity management, television events, Definition of event management=Events are the occurrences designed for marketing interests
If you don't know what you want to achieve, don't call in the________.= Consultant
Who is primarily known for his Time and motion studies?=Frank Gilberth
What can act as a self-regulation enabler? = Audit
Of which kind of advertising is event a form?= interactive
Steps to be taken into consideration while whistle blowing are: = examining your motives , verifying and documenting your information , sticking to the facts
Few of the benefits of direction are= ensures stability and balance , secures employees co-operation , facilitates change in organisation
A method of grouping the business of a multi-business corporation, which helps in strategic planning, is ________.= scientific
The important point to be noted under the definition of learning organizations is= Development of collective as well as individual learning
The Internal environmental factor that influence management are Place, Labour,machines,Money
Any discipline to be called as profession must fulfill the following conditions = requires definite period of learning , centralized rule making authority , enforceable code of conduct
Revenue model is a challenge in the service sector.= True
The contribution of the service sector to GDP has been less than proportionate to= employment
The scope for retailing in India is great as it is dominated by the________.= unorganized sector
Which of the following is not an area of operation of event management?= banking
Foreign insurance companies can appoint majority directors on the company board.= False
Intelligence quotient is the measurement of one's ?= Intelligence
Decreased productivity is a cost of low IQ.= false
The experts who dealt in Behavioral Sciences are := Max Weber , Vilfredo Pareto , Elton Mayo
W.Edward Deming introduced quality control in Japan.= true
The purpose of life is to raise from ________ to rajas= Tamas
It is said that waking and dream world are both illusions, according to vedanta world as ________.= Maya Mithya
Under the role of management consultant, consultant acts as a= Motivator , Leader , Counselor
Planning is based on future conditions which are dynamic, hence it is said to be= Flexible
Maintaining discipline and ________ those who perform properly, is an element of direction.= controlling
Managerial function of control is the ________ and correction of performance of various activities.= measurement
Which modern trend calls for systematic attempt at controlling ?= Decentralisation
"Control maintains the equilibrium between ends and means, output and efforts' by according to = Peter Drucker
Management has been defined as the creation and direction of the internal environment in an enterprise= False
Corporate governance aims at= better transparency , ethics , accountability
To which environment is learning environment adaptive? = External
Which famous management consultancy first adopted the 7 S model?= McKinsey & Co.
Which law states that 'you get what you deserve and not what you desire'= Law of destiny
________ degree of delegation is that in which a superior states a particular task to his subordinates and tells them to investigate on that task and report back.= Low
Organization as an establishment is considered as the ________ aspect of an enterprise.= Physical
An organization consists of individuals in which their formal roles and structural positions bring them closer.= True
Decentralization = It is viewed as an extension of delegation,Organizing= It is considered as a process, or any activity,Delegation= This means to give, offer, confer and allot a major part to subordinates,Span of management = It is based on the manager of average ability
Organization as an establishment = This is regarded as the physical aspect of an enterprise,Organization as a corporate citizen = This is regarded as the social aspect of an organization, Organization as a relationship = This is more related with the formal and informal relationships, Organization as a structure of authority = This is created out of responsibility and accountability structure
Who said, 'Direction is telling people what to do and seeing that they do it to
the best of their ability'. = Dale
________ behaviour is obtained when there is a one-way transmission of orders from superior to subordinates. = Linear
The meaning and purpose of control is= knowing exactly what work is to be done , knowing that the work has been done or being done , knowing immediately of any delays, hold ups
The larger the organisation, the more easier is the control process with respect
to overall results.= False
Under the kinds of motivation, employees are different individually yet, they all want the following things from the job.= Job security , Congenial associates , Fair wages
The negative type of motivators will include= Fear , Force , Reprimands
Management is just a list of functions.= False
Science has no predictive power= False
Professional management signifies separation of ownership and management.= True
Selective Perception = In communication this means that they hear what they want to hear and ignore other information, Semantic Distortion =This type of communication is said to be deliberate or accidental ,Secrecy =There is a large amount of information which is withheld bec' it will cause jealousy, Oral Communication= Frequently used by supervisors at the shop floor and by middle level managers
Service sector has grown because of________.= contracting
The various departments that an event management company will have are= creative , production , client servicing
The channels through which corporate governance may bear on performance are activated through several structural and institutional factors as follows= legal, political and regulatory environment , financial structure of corporation ,structure and functioning of co
Name the growing developer and publisher software created by SBU's to handle product development for each of the segments like child, youth entertainment etc.= Mindscape
People with high EQ understand people's which factor ?= Expectations
EQ is born largely in the neurotransmitters if the brains limbic system that governs = drives , impulses , feelings
Which is the second factor of the 7S model?= Structure
India should borrow management skill from other countries but one should never borrow the use of the mechanical arts and applied sciences -= False
Gita has nothing to do with leadership in management= False
What is lacking in Indian business companies management ?= Professionalism
Business families have started spending more on research and development.= True
What is indispensable to accurate internal budgeting and to setting financial and expansion policies.= Sales forecasting
The steps included in the process of MBO are= Preliminary setting of goals at the top , Clarification of organisational goals , Recycling of objectives
Span of management is normally related to organization structure.= True
Control, like other elements of management process has to be ________ and not an emergency operation= continuous
In an organisation the reports that are in the form of graphs, tables etc, are called ________= statistical reports
This is a type of motivational technique training given to the groups of managers themselves so that they may behave with and motivate their subordinates better.= Sensitivity training
Theory X =Both men and boss participate and jointly determine each individual's major areas of responsibility ,Theory Y =People do not have ambitions and they try to shirk responsibility ,MBO= technique Autocratic, democratic styles of leadership have their own implications for employee motivation. Leadership Technique =The average human beings, under proper conditions, do not shirk responsibility.
Science as a discipline has the following features= body of organized knowledge , establishes cause and effect relationship
What hampers organisational communication ?= Barrier
The lack of communication leads to= information gap , disintegration , deviation from performance
________ with sympathy can reduce some of the daily frustrations in organised life and result in better communication. = Listening
Services need support functions to assist its operation, they are = transport, telecom, power
What is one of the most significant inhibitors in customer preference while purchasing perishable items in retail?= proximity of markets
An Indian consumer is= one of the most diverse and demanding
State Bank of India has collaborated with which foreign insurance company?= Cardiff
Which ethical concept argues/emphasizes that all mature persons have adequate capacity to reason and that ethical rules can be desired from such reasons?=
Unethical acts are a result of________.= Unawareness and insensitivity to issues
Loyalty to the________should occupy the place before loyalty to the organization. = country
Peter Drucker is an expert on := Japanese art , History of technology , History of American statesman
Peter Durcker's classic book is known as 'The ________ of management'.= Practice
Samartha Ramdas contributed to the conception of administration and management= True
One of the fears family owned businesses fear is the successful planning to the get the right person after the business ________.= Pioneer
As Koonfz comments, ________ is deciding in advance what to do, how to do it and who is to do it.= Planning
Features of direction would be= Pervasive function , Communication , Continuous process
David McClelland identified three motives which compare with Maslow's higher ranking motives; please name the missing motive. 1. Affiliation - Social, 2. Power-Esteem 3. Achievement - =Self-actualisation
Worker's Desires= It includes affection belongings, acceptance, friendship Basic human need of food, clothing and shelter,Management Desires =Safe, healthy working conditions economic security Lowest cost per unit, Intelligent initiative,Esteem Lowest cost per unit, Intelligent initiative Self-respect, status recognition from others, Social or Affiliation =Basic human need of food, clothing and
This is one of the good control system where the system should confirm to the nature and needs of the activity or position sought to be controlled = Suitability
Decision-making =These are the first step leading to the attainment of objectives. ,Forecasting =These are the goals established towards which the organisation activities are directed ,Planning= These are specific required action or non-actions, allowing no discretion ,Objectives= These are tomorrow's expectation, based on yesterday's achievements and today's plans.
According to Theory Y, people lack self-motivation and require to be externally controlled and closely supervised in order to get the maximum output for them = False
The names of the experts who have given recent contribution to management are:= William Ouchi , W.Edward Deming , Peter F.Drucker
Correction of deviations is the point at which control can be seen as a part of the whole system of management and can be related to other managerial functions.= True
The service sector has expanded relentlessly in the past decades. Which of the following events gave it pre-eminence?= explosion of information technology
The qualities that matter for International teamwork are, = Mutual respect , Sense of time , Team spirit
It is said that always lines of communication should be open.= True
Service sector in India dominates half of our national income.= True
The structure of consumer demand in India is like an iceberg". What is therationale behind this statement? = we see only parts of ready potential on the surface
What is the authority for the SBU which is delegated to each person heading it, and can adapt quickly to any environmental change?= Decision-making
There are ________ forces of competition.= Five
Definition of Management=Management is management of men, money, machinery, materials and information,Koontz and O'Donell =Management is the creation and maintenance of internal environment in an enterprise,Peter Drucker =Management is a multipurpose organ that manages a business, manages workers and work, Appley L= Management is management of people and not the direction of THINGS
Objectives can be classified as= On the basis of time , On the basis of functions , On the basis of levels
Good competitive skills are a potential external opportunity of learning organizations= False
Fast food chains are not a corporatised service.= False
Planning is mainly concerned with looking ahead in the future, what is it that provides the necessary raw material for correct planning ?= Forecasting
According to Dr. Chakraborty's in his model II, headvocates and gives preference to= Wisdom worker
According to Urwick, features of good plan is that which is sample , balanced , flexible
________ thinks that all knowledge is not subjective andhe is self-conceit to possess it. = Knowledge WORKER.
________ helps in adjusting to uncertainties in assessing work situations and the effective delivery of services even under worst condition.= Malleability
This is one of the method of checking performance where many business executives insist on making frequent visits to their plants so that they can see for themselves for real state of affairs= Personal observation
Companies like Godrej, Infosys are arranging which sessions for their employees = Yoga
At which levels of the organization does management exist?= Top-level
Philosophy of scientific management says that science is not a rule of ____= Thumb
The components of competitive analysis are := Future goals , Current strategy , Capabilities
Human thoughts are classified under Tamas Rajas and Hettwa= False
Ethical concepts include:= Ethical subjectivism , Consequentialism , Ethics of Virtue
Henry Fayol was born in England.= False
What is proving that it is EQ more than IQ that underpins many of the best decisions. = Science
It is said that, 'Don't follow practices of delegation on ________'.= Paper
What are the common challenges faced by the retail business?= Special mindset to develop special strategies , Coping with the change
Robert Owen was a railroad builder in America.= False
How many channels are there through which corporate governance may bear on performance?= five
The code of conduct for a profession should be= Enforceable
The issues of insider trading can be dealt with by keeping a principle of= Disclosed or desist
Name the factors governing the span of management.= Ability of the manager , Ability of the employees , Geographic location
The different components of EQ would be= Self-awareness , Emotional management , empathy
Events like trade fairs are handled by government authorities, for example the biggest concourse under the sun, ________ is again handled by Allahabad Municipal Corporation.= Kumbhmela
With globalisation moving ahead companies requires strategies like joint ventures for example HDFC - Standard Life =Your Answer Kinetic – Honda
One of the external environment factors that influences Management is= Lega
Disadvantages of SBUs are= Over-emphasis on short term performance , Distortion of information , Dysfunctional competition among divisions
The ________ appeared in the book, In search of Excellence.= 7 S model
Learning organizations must adopt processes thatencourage interaction across boundaries= True
________ learning requires skills for sharing information and knowledge, particularly implicit knowledge,assumptions and benefits that are traditionally beneath the surface.= Collective
How many central ideas are associated withconsequentialism?= Two
A budget as a plan of statement of expected results isexpressed in numerical terms.= True
A set of actions that you start with and must maintainis also called as ________.= Strategy
Characteristics of formal organization are := Arbitrary structure , Predetermined objectives and policies ,Well defined rules and regulations
The model presented by Dr. Chakraborty shows that Indian thought has a keynote, that is =Balance
One of the internal environment factors that influences management is= Place
When an insurance policy is sold, a promise is sold".= TRUE.
Important ingredients of the service industry are labour and knowledge.= TRUE.
What is the reason that Indian Business houses were notable to take courageous decisions.= stagger or stumbling self-confidence
Budgetary control involves budgets such as = sales , production , cash
Which type of transmission of orders help in obtaininglinear behaviour ?= one-waY
What does office management include?= staffing and equipment of the office
It is said that no company is allowed to deal in lifeand non-life insurance as a single entity.= True
According to the Consequentialism concept of ethics, an act which does not maximize value= is not ethically
Elements of effective control are = Understandable , Corrective , Flexible
Emotional intelligence is said to be the ability to sense, understand and effectively apply the power and acumen of emotions as a source of= information , trust , human Energy
What is it when you are feeling and being in touch with subtle feeling about things ?= Self awareness
The four A's of the service section are=acceptability,________, affordability, availability.= awareness
Management is promotional= False
Management manages a manager and manages machines and workers= False
The strategic factor in social integration is the development and selection of leaders.= True
Communication in industry is a phase both of organisation and moral building.= True
The characteristics of a good consultant should be = Good communication skill , Team spirit , Cosmopolitan outlook
A vision statement should have which option among the following components.= Precise and objective
Which ethical factor argues that there is no universal set of principles by which to judge mortality?= Ethical Relativism
Who called for scientific selection of workers and stressed the need for training?= Henry L. Gantt
Factors determining decentralization of authority = uniformity of policy , desire for independence , control techniques
If you want it done right, do it yourself, is a fallacy= True
Basic elements of control would be= setting standards of performance , measurement of performance , comparison of performance with standard of performance
The new techniques of control which has emerged are = management audit , Critical path method , Programme evaluation and review technique
Elements of direction are= maintaining discipline , motivation of subordinates , rewarding good performance
Co-ordination should not be what?= Rigid
Leadership is a process of influencing whom?= People,What type of influences do hard-boiled autocrats use?= Negative,The leader who gives little or no direction is called?= Laissez-Faire,What do you invite when your people are afraid to speak out?= Dissent,Who should Leaders trust?=. Subordinates.
Employees will be judged on how they will meet or exceed which well-defined criteria?= Performance
Information gaps create a communication barrier. = True
The following are the services which are corporatized banking , insurance , hospitals=Your Answer banking , insurance , hospitals
What type of industry is event management in India?= One Off
International artists performance in India is diminishing in recent times.= False
Ethics is concerned with =what is good ,Business ethics can thus be defined=As the study of what is good and right for the business,Ethical relativism argues that there is no universalset of principles= by which to judge morality,Virtual acts are done willfully=And not by chance,Determine the type of wrongdoing involved=And to whom it should be reported
What type of ethics emphasize that all mature persons have adequate capacity to reason?= Deontological ethics
Ethical problems result in dilemmas for business managers.= True
A wisdom worker is one who focuses on self-control.= True
For survival Indian business families are raising their capital to which zone?= Comfort
The liberalization and globalization has lead to restructuring of industry through= merger , outsourcing , downsizing
Morale is a state of mind and emotions affecting the attitude to work.= True
________ is a continuous activity in which the ________ are instructed to carry out the particular assignment.= Training, subordinates
One of the ________ of direction is of ________ communication.= principles, effective
By putting inter-dependent ________ under one ________ coordination is ensured.= units, boss
________ divide work into specialized ________. = Managers, functions
Organizational morale is basically a ________ condition of groups and ________.= mental, individuals
The level of ________ affect an individual’s ________.= satisfaction, morale
An important ________ in retailing is the battle of ________= trend, Formats
Learning ________ is the organizational ________ that nurtures learning.= Culture, climate
Some of the popular forecasts are sales=forecasts And production trends,Planning is defined as a long look ahead=And a broad look around & a searching look within,Planning makes companies competitive =And it reduces cost,Planning depends on authenticity=And reliability of information,Planning should not be rigid=It must have an inbuilt controlling process
What type of control is most important for effective delegation?= Feedback
Direction helps utilize what? = Capabilities
Who said, direction in business is similar to strategy in war?= Seymour
Limitations of control would be= external factors , difficulty in setting standards ,variation and its causes
Direction helps explore the talents of individuals.= True
The democratic or participative leadership style the leader tries to lead mainly through= Persuasion , example
The different types of barriers to communication are= physical , psychological , semantic barriers
Principles of effective communication would be = clear in use of language , attentive listening , use of right medium
Planning is the primary management function of insurance companies= True
A level playing field is an unlikely factor of success for insurance sector.= False
Audit can act as a self regulation enabler = True
Examples of ethics of virtue are as follows= courage , generosity , tolerance
Companies must calculate what else about consultancy?= Costs
Which of the following act as general motivators?= All of these
Individuals normally desire a degree of independence. = True
_______ offer a definite ________ to the planning process.= Rules,, direction
A ________ should always be clear about what is to be ________ to subordinates.= superior, delegated
Control is ________ to decision-________.= Basic, making
A favorable factor for retail ________ is reduction of ________ duties.= growth, customs
The potential internal strength of an organization could be= adequate financial resources , superior technological skills , cost advantages
What are some of the challenges faced by retail sector?= Looking beyond price , The people factor , The technological edge