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Business Process Re-Engineering - A2


Multiple Choice Multiple Answer
Question
Pitfalls of ERP implementation are :-
Correct Answer
Longer Implementation Times , Communication Gap , Inability to support continuous improvement & change management
Your Answer
Longer Implementation Times , Communication Gap , Inability to support continuous improvement & change management

Match The Following
Question
Correct Answer
Your Answer
ERP Challenge 4
Organizational Intervention
Organizational Intervention
ERP Challenge 1
Change Management
Change Management
ERP Challenge 2
Shifting from Function to Process View
Shifting from Function to Process View
ERP Challenge 3
Faith in Package Software
Faith in Package Software

Multiple Choice Single Answer
Question
The flip side of high success potentials is :-
Correct Answer
High project risk
Your Answer
High project risk

Multiple Choice Multiple Answer
Question
ERP life cycle consists of these steps :-
Correct Answer
ERP readiness assessment , Preparing the Organization for ERP , ERP feasibility study & business transformation
Your Answer
ERP readiness assessment , Preparing the Organization for ERP , ERP feasibility study & business transformation

Multiple Choice Multiple Answer
Question
Executives can confirms their commitment to a strategic planning programmed by :-
Correct Answer
Allocating generous funds to program , Allocating assets high ranking , Placing a higher priority on a given program
Your Answer
Allocating generous funds to program , Allocating assets high ranking , Placing a higher priority on a given program

Select The Blank
Question
________ BPR methodology has a source as "Consultant".
Correct Answer
Manganelli/Klein
Your Answer
Hammer/Champy

Multiple Choice Single Answer
Question
Who identify the manner in which the organisation will carry out mission?
Correct Answer
Value and beliefs
Your Answer
Value and beliefs

Multiple Choice Single Answer
Question
In a continuous process improvement mode 4th step is
Correct Answer
Measure the performance
Your Answer
Measure the performance

Multiple Choice Multiple Answer
Question
Inventory Strategy is related to :-
Correct Answer
Demand Forecasting , Inventory Planning , Planning of Stocking Facilities
Your Answer
Demand Forecasting , Inventory Planning , Planning of Stocking Facilities

Select The Blank
Question
Every system has ________ that defines its scope of activities.
Correct Answer
Boundary
Your Answer
Boundary

True/False
Question
During implementation of re-engineered processes, top management should provide a support.
Correct Answer
False
Your Answer
False

True/False
Question
Success factor for BPR is ensuring the involvement of the end-users.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
"A" Categories items in Inventory are :-
Correct Answer
Most Important
Your Answer
Most Important

True/False
Question
Choice of appropriate channel depends upon the type product or services to be marketed, the volume involved.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
A business process re-engineering model has main activities as :-
Correct Answer
Business Definition , Process Identification , Process Evaluation
Your Answer
Business Definition , Process Identification , Process Evaluation

Multiple Choice Single Answer
Question
Critical questions are to be answered while formulating the :-
Correct Answer
Vision statement
Your Answer
Vision statement

Select The Blank
Question
________ is the starting point for process reengineering efforts.
Correct Answer
Customer identification
Your Answer
Customer identification

Select The Blank
Question
Cycle Time, Asset Turnover & Response Time goals are achieved by ________.
Correct Answer
Velocity Goal
Your Answer
Customer Satisfaction Goal

Multiple Choice Single Answer
Question Who identify the manner in which the organisation will carry out mission?
Correct Answer Value and beliefs
Your Answer Vision


Multiple Choice Single Answer
Question The Behaviour of Critic is :-
Correct Answer Open
Your Answer Destructive


Multiple Choice Multiple Answer
Question Types of Resisting Behaviour are :-
Correct Answer Terrorist , Critic , Skeptic
Your Answer Terrorist , Critic , Skeptic


Multiple Choice Multiple Answer
Question Areas of Productivity Increase are :-
Correct Answer Quality , Quantity , Rejection Level
Your Answer Quality , IT , Quantity


Select The Blank
Question High success potentials flip side is called as ________.
Correct Answer High project risk
Your Answer High project risk


Select The Blank
Question ________ weigh the efficiency and productivity by characteristics of a process.
Correct Answer PCM
Your Answer CTS


True/False
Question During implementation of re-engineered processes, top management should provide a support.
Correct Answer False
Your Answer True


Match The Following
Question Correct Answer Your Answer

MIS Management Information System Management Information System

Role A Strong Facilitator Strong Facilitator

Role B Team Member Team Member

Role C Subject Expert Subject Expert



True/False
Question For successful implementation of ERP, it is necessary to carry out business process re-engineering in the organization to derive full advantage from the ERP system.
Correct Answer True
Your Answer True


Select The Blank
Question A strong facilitator & experienced practitioner who brings the methodology with him is ________.
Correct Answer Role A
Your Answer Role A


Multiple Choice Multiple Answer
Question Various Types of Risks are :-
Correct Answer Technical , Financial , Functional
Your Answer Technical , Financial , Functional


True/False
Question The skeptic demonstrates a similar behaviour to the critic.
Correct Answer True
Your Answer True


Multiple Choice Multiple Answer
Question A business process re-engineering model has main activities as :-
Correct Answer Business Definition , Process Identification , Process Evaluation
Your Answer Business Definition , Process Identification , Process Evaluation


Match The Following
Question Correct Answer Your Answer

Saboteur Behaviour Extremely Negative Extremely Negative

Critic Behaviour Open Communication Open Communication

Skeptic Brhaviour Similar to Critic Similar to Critic

Terrorist Behaviour Warns Everybody Warns Everybody



True/False
Question The Terrorists seems to constantly warn everybody regarding a negative outcome of the project.
Correct Answer True
Your Answer True


True/False
Question Business Processes are set of activities that transform a set of inputs into set of outputs using people & tool.
Correct Answer True
Your Answer True


Multiple Choice Multiple Answer
Question IT applications to improve business process are :-
Correct Answer In supporting product development process , In supporting order fulfillment process , In supporting logistical process
Your Answer In supporting product development process , In supporting order fulfillment process , In supporting logistical process


Multiple Choice Multiple Answer
Question BPR is required for which type of company?
Correct Answer Manufacturing , IT , Process
Your Answer Manufacturing , IT , All Departments


Multiple Choice Multiple Answer
Question Which of the following points are considered for similarities between re-engineering and continuous improvement?
Correct Answer Time investment , Organizational change
Your Answer Time investment , Organizational change


Select The Blank
Question ________ is considered as point of similarity between re-engineering & continuous improvement project.
Correct Answer Organizational Change
Your Answer Organizational Change


Multiple Choice Single Answer
Question Surveys, annual report, interviews are potential sources for identifying :-
Correct Answer Future vision
Your Answer Market research


True/False
Question Empowered employees can take decisions with speed.
Correct Answer True
Your Answer True


Multiple Choice Multiple Answer
Question Who governs the conduct in an organization?
Correct Answer Beliefs , Values
Your Answer Values , Beliefs


Multiple Choice Single Answer
Question Integrated Information Systems built to meet the Information & Decision needs of all the functional units of an enterprise is referred as :-
Correct Answer ERP
Your Answer ERP


Select The Blank
Question In a Re-engineering project the Third phase is ________.
Correct Answer Creating vision for new process
Your Answer Creating vision for new process


True/False
Question The software selection process may not involve errors of project content & project management.
Correct Answer False
Your Answer True


Select The Blank
Question Research activity is a ________ process.
Correct Answer Knowledge based
Your Answer Knowledge based


Multiple Choice Single Answer
Question Who are located within the organisation?
Correct Answer Internal customers
Your Answer Internal customers


Select The Blank
Question Financial Year in India ends on ________.
Correct Answer 31st March
Your Answer 31st March


Select The Blank
Question ________ is the starting point for process reengineering efforts.
Correct Answer Customer identification
Your Answer Customer identification


Multiple Choice Single Answer
Question The BPR activities are used in conjunction with :-
Correct Answer Workflow Analysis
Your Answer Workflow Analysis


True/False
Question A completely new computer application system need not be tested thoroughly.
Correct Answer False
Your Answer False


True/False
Question Based on the feedback from the prototype, the business process is not redefined & the instantiated within a business system.
Correct Answer False
Your Answer False


Select The Blank
Question In BPR, you can manage E-Processes through ________.
Correct Answer E-Commerce
Your Answer E-Commerce


Multiple Choice Single Answer
Question Vision statement is a :-
Correct Answer Framework that guides to choice that determine the nature & direction of an organisation.
Your Answer Statement that defines the cause of existence of an organisation


True/False
Question Work should be broadened without sacrificing depth of expertise in strategic areas.
Correct Answer False
Your Answer True


True/False
Question The Information Technology cannot be faulty at all.
Correct Answer False
Your Answer True


Multiple Choice Multiple Answer
Question Continuous improvement process consists of :-
Correct Answer Documentation of existing process , Establishing the measures , Carrying the process
Your Answer Establishing the measures , Carrying the process , Learning from others


Multiple Choice Multiple Answer
Question Critical Success factor in business are :-
Correct Answer Cost reduction , Quality enhancement , Service improvement
Your Answer Cost reduction , Quality enhancement , Service improvement


Multiple Choice Multiple Answer
Question Managing E-Processes consists of :-
Correct Answer ERP , E-Commerce , E-Governance
Your Answer ERP , E-Commerce , E-Governance


Multiple Choice Single Answer
Question Critical questions are to be answered while formulating the :-
Correct Answer Vision statement
Your Answer Mission statement


True/False
Question Process orientation organize companies around their processes.
Correct Answer True
Your Answer True


Select The Blank
Question Internal Resistance is ________
Correct Answer Manager
Your Answer Manager


Multiple Choice Single Answer
Question Incremental change in the process is:-
Correct Answer Process Simplification
Your Answer Continuous improvement


Multiple Choice Single Answer
Question Which process is not dominant in Business Process Re-engineering?
Correct Answer Product development
Your Answer Delivery of goods


Multiple Choice Single Answer
Question The Barriers which are related People Problems are called as :-
Correct Answer Soft Barriers
Your Answer Soft Barriers


Multiple Choice Single Answer
Question QMS means :-
Correct Answer Quality Management System
Your Answer Quality Management System
POSTED BY MINDGRILL AT 6:36 AM 2 COMMENTS LINKS TO THIS POST
LABELS: BUSINESS PROCESS RE-ENGINEERING (SET-3)
MONDAY, MARCH 2, 2009
Business Process Re-Engineering - 9
LIST OF ATTEMPTED QUESTIONS AND ANSWERS


Select The Blank
Question ________ BPR methodology has a source as a "Vsens".
Correct Answer Kodak
Your Answer Hammer/Champy


True/False
Question Not to Capture information digitally at the source & propagate it through the process is Digitize & Propagate Principle.
Correct Answer False
Your Answer True


Multiple Choice Multiple Answer
Question During Design Phase, the Top Management should :-
Correct Answer Listen , Respond , Feedback
Your Answer Listen , Respond , Feedback


Multiple Choice Multiple Answer
Question What are organizational attributes?
Correct Answer Mission , Vision
Your Answer Mission , Vision


True/False
Question The Business Re-engineering project does not require a new culture.
Correct Answer False
Your Answer False


True/False
Question EPC represents an event which triggers of a set of the functions & functions culminate in events & so on.
Correct Answer True
Your Answer True


Multiple Choice Single Answer
Question From a process view point, highest priority in an organization is given to :
Correct Answer Satisfaction of customer
Your Answer Satisfaction of customer


Multiple Choice Multiple Answer
Question MRP II is associated with :-
Correct Answer Men , Machine , Material
Your Answer Men , Machine , Material


True/False
Question Customer identification is an end of process re-engineering efforts.
Correct Answer False
Your Answer False


Multiple Choice Single Answer
Question Which of the following activity is not included in planning phase of re-engineering project?
Correct Answer Conducting benchmarking
Your Answer Conducting benchmarking


Select The Blank
Question Hard Barrier example could be ________.
Correct Answer Legal Obstacles
Your Answer Legal Obstacles


Select The Blank
Question Print Media Clippings are produced by ________
Correct Answer Media Partners
Your Answer Media Partners


True/False
Question Organization has both internal & external customers.
Correct Answer True
Your Answer True


Multiple Choice Multiple Answer
Question Keep the other Senior Managers & stake-holders informed about :-
Correct Answer Project , Status , Obstacles
Your Answer Status , Obstacles


Multiple Choice Multiple Answer
Question Sales and manufacturing business process covers :-
Correct Answer Market/Marketing research , Stimulation of end users interest , Developing customers partnership
Your Answer Market/Marketing research , Stimulation of end users interest , Developing customers partnership


Select The Blank
Question ________ quantity the response and cycle time characteristics of a process.
Correct Answer PTM
Your Answer PTM


Multiple Choice Single Answer
Question Internal Individual resistance describes :-
Correct Answer People Behaviour
Your Answer People Behaviour


Multiple Choice Single Answer
Question The BPR principles state that when an inspector is inspecting goods the inspection report should be :-
Correct Answer Made by the inspector himself to eliminate the probability of errors
Your Answer Made by the inspector himself to eliminate the probability of errors


Select The Blank
Question Activities performed by top management level are called as ________ activities
Correct Answer Strategic
Your Answer Strategic


Multiple Choice Multiple Answer
Question Pitfalls of ERP implementation are :-
Correct Answer Longer Implementation Times , Communication Gap , Inability to support continuous improvement & change management
Your Answer Longer Implementation Times , Communication Gap , Inability to support continuous improvement & change management


Match The Following
Question Correct Answer Your Answer

Political Risks People Resistance People Resistance

Financial Risks ROI ROI

Technical Risks IT Solution IT Solution

Functional Risks Organization Resistance Organization Resistance



Multiple Choice Single Answer
Question In a continuous process improvement mode 4th step is
Correct Answer Measure the performance
Your Answer Measure the performance


Multiple Choice Single Answer
Question Process orientation means :-
Correct Answer Organizing companies around their processes
Your Answer Organizing companies around their processes


Select The Blank
Question ________ is the operational process.
Correct Answer Procurement of raw material
Your Answer Procurement of raw material


Multiple Choice Single Answer
Question Micro level reengineering deals in relation to time frame which is :-
Correct Answer Short
Your Answer Short


Multiple Choice Single Answer
Question Which of the following activity is included in planning phase of re-engineering project?
Correct Answer Defining scope and boundaries of project
Your Answer Defining scope and boundaries of project


Select The Blank
Question In Kaizen, focus is on ________ Improvement.
Correct Answer Continuous
Your Answer Continuous


Multiple Choice Multiple Answer
Question Characteristics of operational information systems are :-
Correct Answer Information is generated regularly/repeatedly. , Information is in very detailed form , Source of data is internal
Your Answer Information is generated regularly/repeatedly. , Information is in very detailed form , Source of data is internal


Multiple Choice Multiple Answer
Question Who governs the conduct in an organization?
Correct Answer Values , Beliefs
Your Answer Values , Beliefs


Select The Blank
Question ________ BPR methodology has a source as "Academics".
Correct Answer Daven port
Your Answer Daven port


True/False
Question The process matrix illustrates process and information system dependencies.
Correct Answer False
Your Answer False


True/False
Question Process orientation organize companies around their processes.
Correct Answer True
Your Answer True


True/False
Question Former experiences with the organizational projects forms the behaviour of people.
Correct Answer True
Your Answer True


Multiple Choice Single Answer
Question Only one Group consisting of representatives from purchase, manufacturing, operation, finance etc. is :-
Correct Answer Single Entity
Your Answer Multiple Entity


Select The Blank
Question In BPR, you can manage E-Processes through ________.
Correct Answer E-Commerce
Your Answer E-Commerce


Multiple Choice Single Answer
Question Reducing lead time is related to :-
Correct Answer Procurement Process
Your Answer Procurement Process


Multiple Choice Single Answer
Question The Project does not yield the high ROI expected is termed as :-
Correct Answer Financial Risk
Your Answer Financial Risk


Multiple Choice Single Answer
Question Which activity is performed during second phase analysis of re-engineering project?
Correct Answer Conducting benchmarking
Your Answer Conducting benchmarking


Multiple Choice Multiple Answer
Question Due to long-term implementation of strategic plan, leader has to guard against :-
Correct Answer Frustration , Waning of enthusiasm , Commitment
Your Answer Frustration , Waning of enthusiasm


True/False
Question The fourth step in business system planning is the development of process map.
Correct Answer False
Your Answer False


Multiple Choice Single Answer
Question MIS stands for :-
Correct Answer Management Information System
Your Answer Management Information System


Multiple Choice Multiple Answer
Question Continuous improvement process consists of :-
Correct Answer Documentation of existing process , Establishing the measures , Carrying the process
Your Answer Documentation of existing process , Establishing the measures , Carrying the process


Multiple Choice Multiple Answer
Question The results of SWOT analysis are used to develop :-
Correct Answer Breakthrough objectives in strategic plan , Business plan , Process re-engineering plan
Your Answer Breakthrough objectives in strategic plan , Business plan , Process re-engineering plan


Multiple Choice Multiple Answer
Question Which of the following points are considered for similarities between re-engineering and continuous improvement?
Correct Answer Time investment , Organizational change
Your Answer Time investment , Organizational change





Select The Blank
Question The view which integrates all views & also imparts the logic dynamics of a process is called ________.
Correct Answer Control View
Your Answer Organization View


Select The Blank
Question The process of ordering from a supplier is called as ________ process.
Correct Answer Interorganised

Multiple Choice Single Answer
Question
Who identify the manner in which the organisation will carry out mission?
Correct Answer
Value and beliefs
Your Answer
Vision

Multiple Choice Single Answer
Question
The Behaviour of Critic is :-
Correct Answer
Open
Your Answer
Destructive

Multiple Choice Multiple Answer
Question
Types of Resisting Behaviour are :-
Correct Answer
Terrorist , Critic , Skeptic
Your Answer
Terrorist , Critic , Skeptic

Multiple Choice Multiple Answer
Question
Areas of Productivity Increase are :-
Correct Answer
Quality , Quantity , Rejection Level
Your Answer
Quality , IT , Quantity

Select The Blank
Question
High success potentials flip side is called as ________.
Correct Answer
High project risk
Your Answer
High project risk

Select The Blank
Question
________ weigh the efficiency and productivity by characteristics of a process.
Correct Answer
PCM
Your Answer
CTS

True/False
Question
During implementation of re-engineered processes, top management should provide a support.
Correct Answer
False
Your Answer
True

Match The Following
Question
Correct Answer
Your Answer
MIS
Management Information System
Management Information System
Role A
Strong Facilitator
Strong Facilitator
Role B
Team Member
Team Member
Role C
Subject Expert
Subject Expert

True/False
Question
For successful implementation of ERP, it is necessary to carry out business process re-engineering in the organization to derive full advantage from the ERP system.
Correct Answer
True
Your Answer
True

Select The Blank
Question
A strong facilitator & experienced practitioner who brings the methodology with him is ________.
Correct Answer
Role A
Your Answer
Role A

Multiple Choice Multiple Answer
Question
Various Types of Risks are :-
Correct Answer
Technical , Financial , Functional
Your Answer
Technical , Financial , Functional

True/False
Question
The skeptic demonstrates a similar behaviour to the critic.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
A business process re-engineering model has main activities as :-
Correct Answer
Business Definition , Process Identification , Process Evaluation
Your Answer
Business Definition , Process Identification , Process Evaluation

Match The Following
Question
Correct Answer
Your Answer
Saboteur Behaviour
Extremely Negative
Extremely Negative
Critic Behaviour
Open Communication
Open Communication
Skeptic Brhaviour
Similar to Critic
Similar to Critic
Terrorist Behaviour
Warns Everybody
Warns Everybody

True/False
Question
The Terrorists seems to constantly warn everybody regarding a negative outcome of the project.
Correct Answer
True
Your Answer
True

True/False
Question
Business Processes are set of activities that transform a set of inputs into set of outputs using people & tool.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
IT applications to improve business process are :-
Correct Answer
In supporting product development process , In supporting order fulfillment process , In supporting logistical process
Your Answer
In supporting product development process , In supporting order fulfillment process , In supporting logistical process

Multiple Choice Multiple Answer
Question
BPR is required for which type of company?
Correct Answer
Manufacturing , IT , Process
Your Answer
Manufacturing , IT , All Departments

Multiple Choice Multiple Answer
Question
Which of the following points are considered for similarities between re-engineering and continuous improvement?
Correct Answer
Time investment , Organizational change
Your Answer
Time investment , Organizational change

Select The Blank
Question
________ is considered as point of similarity between re-engineering & continuous improvement project.
Correct Answer
Organizational Change
Your Answer
Organizational Change

Multiple Choice Single Answer
Question
Surveys, annual report, interviews are potential sources for identifying :-
Correct Answer
Future vision
Your Answer
Market research

True/False
Question
Empowered employees can take decisions with speed.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
Who governs the conduct in an organization?
Correct Answer
Beliefs , Values
Your Answer
Values , Beliefs

Multiple Choice Single Answer
Question
Integrated Information Systems built to meet the Information & Decision needs of all the functional units of an enterprise is referred as :-
Correct Answer
ERP
Your Answer
ERP

Select The Blank
Question
In a Re-engineering project the Third phase is ________.
Correct Answer
Creating vision for new process
Your Answer
Creating vision for new process

True/False
Question
The software selection process may not involve errors of project content & project management.
Correct Answer
False
Your Answer
True

Select The Blank
Question
Research activity is a ________ process.
Correct Answer
Knowledge based
Your Answer
Knowledge based

Multiple Choice Single Answer
Question
Who are located within the organisation?
Correct Answer
Internal customers
Your Answer
Internal customers

Select The Blank
Question
Financial Year in India ends on ________.
Correct Answer
31st March
Your Answer
31st March

Select The Blank
Question
________ is the starting point for process reengineering efforts.
Correct Answer
Customer identification
Your Answer
Customer identification

Multiple Choice Single Answer
Question
The BPR activities are used in conjunction with :-
Correct Answer
Workflow Analysis
Your Answer
Workflow Analysis

True/False
Question
A completely new computer application system need not be tested thoroughly.
Correct Answer
False
Your Answer
False

True/False
Question
Based on the feedback from the prototype, the business process is not redefined & the instantiated within a business system.
Correct Answer
False
Your Answer
False

Select The Blank
Question
In BPR, you can manage E-Processes through ________.
Correct Answer
E-Commerce
Your Answer
E-Commerce

Multiple Choice Single Answer
Question
Vision statement is a :-
Correct Answer
Framework that guides to choice that determine the nature & direction of an organisation.
Your Answer
Statement that defines the cause of existence of an organisation

True/False
Question
Work should be broadened without sacrificing depth of expertise in strategic areas.
Correct Answer
False
Your Answer
True

True/False
Question
The Information Technology cannot be faulty at all.
Correct Answer
False
Your Answer
True

Multiple Choice Multiple Answer
Question
Continuous improvement process consists of :-
Correct Answer
Documentation of existing process , Establishing the measures , Carrying the process
Your Answer
Establishing the measures , Carrying the process , Learning from others

Multiple Choice Multiple Answer
Question
Critical Success factor in business are :-
Correct Answer
Cost reduction , Quality enhancement , Service improvement
Your Answer
Cost reduction , Quality enhancement , Service improvement

Multiple Choice Multiple Answer
Question
Managing E-Processes consists of :-
Correct Answer
ERP , E-Commerce , E-Governance
Your Answer
ERP , E-Commerce , E-Governance

Multiple Choice Single Answer
Question
Critical questions are to be answered while formulating the :-
Correct Answer
Vision statement
Your Answer
Mission statement

True/False
Question
Process orientation organize companies around their processes.
Correct Answer
True
Your Answer
True

Select The Blank
Question
Internal Resistance is ________
Correct Answer
Manager
Your Answer
Manager

Multiple Choice Single Answer
Question
Incremental change in the process is:-
Correct Answer
Process Simplification
Your Answer
Continuous improvement

Multiple Choice Single Answer
Question
Which process is not dominant in Business Process Re-engineering?
Correct Answer
Product development
Your Answer
Delivery of goods

Multiple Choice Single Answer
Question
The Barriers which are related People Problems are called as :-
Correct Answer
Soft Barriers
Your Answer
Soft Barriers

Multiple Choice Single Answer
Question
QMS means :-
Correct Answer
Quality Management System
Your Answer
Quality Management System
POSTED BY MINDGRILL AT 6:36 AM 0 COMMENTS LINKS TO THIS POST
LABELS: BUSINESS PROCESS RE-ENGINEERING (SET-4)
Business Process Re-Engineering - 10
Business Process Re-engineering assgn
True/False
Question
Choice of appropriate channel depends upon the type product or services to be marketed, the volume involved.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
Customer service and supply chain process covers :-
Correct Answer
Customer ordering and delivering , Forecasting customer orders , Delivering product to distribution centers
Your Answer
Forecasting customer orders , Developing organisation to meet customer's needs , Customer ordering and delivering

Multiple Choice Single Answer
Question
Activities performed by middle management is :-
Correct Answer
Strategic activities
Your Answer
Tactical activities

Multiple Choice Single Answer
Question
Business process oriented IT solutions either are not available or working is termed as :-
Correct Answer
Technical Risk
Your Answer
Functional Risk

True/False
Question
A business process is defined as "a set of logically related tasks performed to achieve a desired business outcome".
Correct Answer
True
Your Answer
True

Select The Blank
Question
Internal Individual resistance is ________
Correct Answer
People Behaviour
Your Answer
People Behaviour

Multiple Choice Single Answer
Question
Which of the following is an Operating System?
Correct Answer
Unix
Your Answer
Unix

Select The Blank
Question
Make the process intimate with the preferences & habits of ________.
Correct Answer
Participants
Your Answer
Participants

True/False
Question
Values and beliefs are to be articulated to withstand in the adversity.
Correct Answer
False
Your Answer
True

True/False
Question
Outside members of Vision team should not have knowledge about current process of organization.
Correct Answer
True
Your Answer
False

Multiple Choice Single Answer
Question
From a process view point, highest priority in an organization is given to :
Correct Answer
Satisfaction of customer
Your Answer
Satisfaction of customer

True/False
Question
To implement IT enabled SCM, it is necessary to reengineer the entire supply chain.
Correct Answer
False
Your Answer
True

Select The Blank
Question
BPR Stalward is ________.
Correct Answer
Dr. Juran
Your Answer
Narasimha

True/False
Question
Success factor for BPR is ensuring the involvement of the end-users.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
A Business process is a set of :-
Correct Answer
Logically related tasks
Your Answer
Logically related tasks

Match The Following
Question
Correct Answer
Your Answer
Secondary Process
Maintenance
Informal Communication
Knowledge Process
Research & Development
Research & Development
Key Process
Process supporting the mission of company
Process supporting the mission of company
Operational Process
Manufacturing
Manufacturing

Multiple Choice Multiple Answer
Question
Key Components of Supply Strain Strategy are :-
Correct Answer
Manufacturing Management , Make or Buy Decisions , Capacity Management
Your Answer
Make or Buy Decisions , Capacity Management , Purchase Orders

True/False
Question
The introduction of a new information technology often changes the complex power structure in an organization.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
Process orientation means :-
Correct Answer
Organizing companies around their processes
Your Answer
Organizing companies around their processes

Select The Blank
Question
All Barriers to BPR implementation success are the results of ________
Correct Answer
Root Causes
Your Answer
Root Causes

Select The Blank
Question
Co-ordinating between tasks and process is the ________ impact of IT on process innovation.
Correct Answer
Integrative
Your Answer
Integrative

Select The Blank
Question
Squeeze out waiting time in process links to create value is ________ Principle.
Correct Answer
Lose Wait
Your Answer
Lose Wait

Multiple Choice Multiple Answer
Question
Integration Strategy is related to :-
Correct Answer
Information Integration , Decision Integration , Financial Integration
Your Answer
Information Integration , Decision Integration , Manpower Demand

Select The Blank
Question
Breakthrough Results in search for & the implementation of radical change in business process are by ________.
Correct Answer
BPR
Your Answer
BPR

Multiple Choice Single Answer
Question
The Barriers which are related to things & regulations are called as :-
Correct Answer
Hard Barriers
Your Answer
Hard Barriers

Multiple Choice Multiple Answer
Question
Due to long-term implementation of strategic plan, leader has to guard against :-
Correct Answer
Frustration , Waning of enthusiasm , Commitment
Your Answer
Over enthusiasm , Frustration , Waning of enthusiasm

True/False
Question
Transportation cost, Transport made choice, capacity, location, routing, the schedules of distribution.
Correct Answer
True
Your Answer
True

True/False
Question
Business objectives are delivered from customer needs & expectations.
Correct Answer
True
Your Answer
False

Multiple Choice Single Answer
Question
BPR is search for & the implementation of radical change in business process to achieve :-
Correct Answer
Breakthrough Results
Your Answer
Breakthrough Results

Multiple Choice Multiple Answer
Question
Inventory Strategy is related to :-
Correct Answer
Demand Forecasting , Inventory Planning , Planning of Stocking Facilities
Your Answer
Demand Forecasting , Inventory Planning , Planning of Stocking Facilities

Multiple Choice Single Answer
Question
Management of change as a most important task is in which step of BPR project?
Correct Answer
Implementation of re-engineering project.
Your Answer
Indentifying process for re-engineering

Select The Blank
Question
________ is an indicator of current performance rates when compared to a set of standards.
Correct Answer
System feedback
Your Answer
Evaluation

Select The Blank
Question
Open ended statements of purpose to be used when managers do not want to become entangled in specific, are called as ________.
Correct Answer
Goals
Your Answer
Objectives

Multiple Choice Multiple Answer
Question
Who are the process stake holders?
Correct Answer
Customers , Suppliers , Higher authority
Your Answer
Customers , Suppliers , Higher authority

Multiple Choice Multiple Answer
Question
Scope of ERP includes :-
Correct Answer
Operations , Outbound Logistics , Sales & Marketing to Service
Your Answer
Operations , Outbound Logistics , Sales & Marketing to Service

Multiple Choice Multiple Answer
Question
Select the Operating Systems from the following :-
Correct Answer
Unix , Windows NT , IBM MVS
Your Answer
Unix , Windows NT , IBM MVS

Multiple Choice Multiple Answer
Question
Which are the objectives of business systems planning study?
Correct Answer
Determination of information system priorities , Managing systems resources to support business objectives
Your Answer
Determination of information system priorities , Managing systems resources to support business objectives , Managing quality improvement program

Multiple Choice Single Answer
Question
The papers released by Narasimham Committee seeks to examine principles & different phases of :-
Correct Answer
Process Engineering
Your Answer
Process Engineering

Multiple Choice Single Answer
Question
Delivery of product & services is :-
Correct Answer
Customer facing process
Your Answer
Customer facing process

Multiple Choice Multiple Answer
Question
Executives can confirms their commitment to a strategic planning programmed by :-
Correct Answer
Allocating generous funds to program , Allocating assets high ranking , Placing a higher priority on a given program
Your Answer
Allocating generous funds to program , Allocating assets high ranking , Placing a higher priority on a given program

Multiple Choice Single Answer
Question
Commonly used methodology in SAP R3 implementation is :-
Correct Answer
ARIS
Your Answer
ARIS

True/False
Question
A mission statement defines the future direction of the organization.
Correct Answer
False
Your Answer
True

Multiple Choice Single Answer
Question
A need to revisit the organization's vision statement may be due to :-
Correct Answer
Benchmarking
Your Answer
Strategic planning

Multiple Choice Multiple Answer
Question
Steps involved in BPR Project are :-
Correct Answer
Project Preparation , Redesign of Processes , Implement of new Processes
Your Answer
Project Preparation , Redesign of Processes , Implement of new Processes

Multiple Choice Single Answer
Question
Internal Group resistance describes :-
Correct Answer
Group Behaviour
Your Answer
Group Behaviour

Select The Blank
Question
With the help of ERP various modules it is possible to improve the effectiveness & efficiency of ________.
Correct Answer
Entire Supply Chain
Your Answer
Entire Supply Chain
POSTED BY MINDGRILL AT 6:35 AM 0 COMMENTS LINKS TO THIS POST
LABELS: BUSINESS PROCESS RE-ENGINEERING (SET-4)
Business Process Re-Engineering - 9
LIST OF ATTEMPTED QUESTIONS AND ANSWERS

True/False
Question
The project should not be properly explained to the store managers.
Correct Answer
False
Your Answer
False

Match The Following
Question
Correct Answer
Your Answer
Video
For tele-conferencing
For tele-conferencing
Instant messaging
For real time exchange of notes & messages
For real time exchange of notes & messages
Chat
Used to conduct toll-free conversation
For tele-communication
Bulletin Board
Used to post notices
Used to post notices

Multiple Choice Single Answer
Question
A Major Principle & Tactics for Reconfiguring around Processes was :-
Correct Answer
Orchestrate
Your Answer
Orchestrate

Multiple Choice Multiple Answer
Question
Pitfalls of ERP implementation are :-
Correct Answer
Longer Implementation Times , Communication Gap , Inability to support continuous improvement & change management
Your Answer
Delays of Supplier Payments , Longer Implementation Times , Inability to support continuous improvement & change management

Multiple Choice Single Answer
Question
The flip side of high success potentials is :-
Correct Answer
High project risk
Your Answer
Low project risk

Select The Blank
Question
________ BPR methodology has a source as a "Vsens".
Correct Answer
Kodak
Your Answer
Daven port

Multiple Choice Multiple Answer
Question
Steps involved in BPR Project are :-
Correct Answer
Project Preparation , Redesign of Processes , Implement of new Processes
Your Answer
Project Preparation , Redesign of Processes , Implement of new Processes

Multiple Choice Multiple Answer
Question
TQM is related to which factor?
Correct Answer
Quality System , Management , Personnel
Your Answer
Quality System , Management

Multiple Choice Multiple Answer
Question
Managing E-Processes consists of :-
Correct Answer
ERP , E-Commerce , E-Governance
Your Answer
ERP , E-Commerce

Multiple Choice Multiple Answer
Question
Due to long-term implementation of strategic plan, leader has to guard against :-
Correct Answer
Waning of enthusiasm , Frustration , Commitment
Your Answer
Over enthusiasm , Frustration , Waning of enthusiasm

Multiple Choice Multiple Answer
Question
Customer Service Strategies are :-
Correct Answer
Service Needs , Cost of Service , Revenue Management
Your Answer
Service Needs , Production Technology , Cost of Service

Multiple Choice Single Answer
Question
Cost reduction, customer satisfaction goals should be included in :-
Correct Answer
Vision statement
Your Answer
Mission statement

Select The Blank
Question
In a Re-engineering project the Third phase is ________.
Correct Answer
Creating vision for new process
Your Answer
Planning for transition

Select The Blank
Question
In Micro level reengineering, the performance focus is ________.
Correct Answer
Financial
Your Answer
Technical

Multiple Choice Multiple Answer
Question
Areas of Productivity Increase are :-
Correct Answer
Quality , Quantity , Rejection Level
Your Answer
Quality , IT , Quantity

Multiple Choice Single Answer
Question
Commonly used methodology in SAP R3 implementation is :-
Correct Answer
ARIS
Your Answer
PM Module

Multiple Choice Multiple Answer
Question
During Design Phase, the Top Management should :-
Correct Answer
Listen , Respond , Feedback
Your Answer
Listen , Respond , Feedback

Select The Blank
Question
Simplification & Re-engineering can overlap together from the ________ of an organization.
Correct Answer
Process Orientation
Your Answer
Process Orientation

True/False
Question
"Indicative thinking" technique is used for purpose of comparison of the re-engineered process
Correct Answer
False
Your Answer
True

True/False
Question
The process matrix illustrates process and information system dependencies.
Correct Answer
False
Your Answer
True

Multiple Choice Single Answer
Question
Example of Internal Resistance is :-
Correct Answer
Manager
Your Answer
Vendor

Multiple Choice Single Answer
Question
Inclusion of customers in the planning process increases :-
Correct Answer
Confidence level of strategic plan
Your Answer
Reliability of strategic plan

Select The Blank
Question
Breakthrough Results in search for & the implementation of radical change in business process are by ________.
Correct Answer
BPR
Your Answer
ERP

Multiple Choice Multiple Answer
Question
The Top Management should also ensure the support of :-
Correct Answer
Senior Managers , Stakeholders , Associates
Your Answer
Senior Managers , Associates , Processes

True/False
Question
Financial integration implies that each of the participants has a financial stake in operations of other participants.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
Which technique is used when sufficient number of cases are reported for purpose of comparision of re-engineering process?
Correct Answer
Process benchmarking
Your Answer
Process benchmarking

True/False
Question
Transportation cost, Transport made choice, capacity, location, routing, the schedules of distribution.
Correct Answer
True
Your Answer
True

True/False
Question
Organizational culture does not have any effect on re-engineering project.
Correct Answer
False
Your Answer
False

Multiple Choice Multiple Answer
Question
Learning objectives in BPR evolution of BPR for E-Business are :-
Correct Answer
Understand how web enabled e-business change the nature of BPR , Understand how e-processes will be managed , Principles & tactics for redesign
Your Answer
Understand how web enabled e-business change the nature of BPR , Principles for organizational material requirement , Principles & tactics for redesign

Select The Blank
Question
Hard Barrier example could be ________.
Correct Answer
Legal Obstacles
Your Answer
External Resistance

Multiple Choice Single Answer
Question
In a continuous process improvement mode 4th step is
Correct Answer
Measure the performance
Your Answer
Identify & implement the improvement

Match The Following
Question
Correct Answer
Your Answer
Intellectual
Capturing the intellectual assets
Capturing the intellectual assets
Analytical
Improving analysis of information
Improving analysis of information
Geographical
Coordinating processes across the distances
Coordinating processes across the distances
Integrative
Coordination between tasks & process
Coordination between tasks & process

Multiple Choice Single Answer
Question
Companies undertaking BPR projects typically look for :-
Correct Answer
Drastic Improvements
Your Answer
Drastic Improvements

Multiple Choice Multiple Answer
Question
Application Systems Languages are :-
Correct Answer
ABAP/4 , VB , VC++
Your Answer
VB , VC++

Multiple Choice Single Answer
Question
Resistance against indoctrination & power usage is termed as :-
Correct Answer
Type B Resistance
Your Answer
Type B Resistance

Multiple Choice Multiple Answer
Question
Parameters of Micro Level Re-engineering are :-
Correct Answer
Optimization , Short , Diverse
Your Answer
Optimization , Diverse , Technology

True/False
Question
Measurements are central to a fact based decision-making process.
Correct Answer
True
Your Answer
True

True/False
Question
Process re-engineering efforts should be guided by values and beliefs.
Correct Answer
False
Your Answer
True

Select The Blank
Question
The process of ordering from a supplier is called as ________ process.
Correct Answer
Interorganised
Your Answer
Interdepartmental

Multiple Choice Single Answer
Question
Raw materials, finished goods, WIP, spares etc. flow from vendor to customer is called as :-
Correct Answer
Value Flow
Your Answer
Cash Flow

Select The Blank
Question
Cycle Time, Asset Turnover & Response Time goals are achieved by ________.
Correct Answer
Velocity Goal
Your Answer
Productivity Goal

Select The Blank
Question
Open ended statements of purpose to be used when managers do not want to become entangled in specific, are called as ________.
Correct Answer
Goals
Your Answer
Visions

Select The Blank
Question
Squeeze out waiting time in process links to create value is ________ Principle.
Correct Answer
Lose Wait
Your Answer
Synchronize

True/False
Question
Values and beliefs are to be articulated to withstand in the adversity.
Correct Answer
False
Your Answer
True

True/False
Question
The Terrorists seems to constantly warn everybody regarding a negative outcome of the project.
Correct Answer
True
Your Answer
True

Select The Blank
Question
In Kaizen, focus is on ________ Improvement.
Correct Answer
Continuous
Your Answer
Quality

Multiple Choice Single Answer
Question
On which point there is similarity between re-engineering and continuous improvement?
Correct Answer
Time management

Multiple Choice Single Answer
Question
Critical questions are to be answered while formulating the :-
Correct Answer
Vision statement
Your Answer
Vision statement

Multiple Choice Multiple Answer
Question
Management of change includes :-
Correct Answer
Management of IT project , Management of people
Your Answer
Management of IT project , Management of people , Management of re-engineering process

Select The Blank
Question
________ BPR methodology has a source as a "Vsens".
Correct Answer
Kodak
Your Answer
Kodak

True/False
Question
"Indicative thinking" technique is used for purpose of comparison of the re-engineered process
Correct Answer
False
Your Answer
False

Multiple Choice Single Answer
Question
The Barriers which are related People Problems are called as :-
Correct Answer
Soft Barriers
Your Answer
Soft Barriers

Multiple Choice Multiple Answer
Question
Business processes should be re-engineered to have in-built :-
Correct Answer
Learning techniques , Renewal techniques , Short feedback loops
Your Answer
Renewal techniques , Short feedback loops

Select The Blank
Question
Organization has to satisfy ________ for its survival.
Correct Answer
External customer
Your Answer
External customer

Select The Blank
Question
The process of ordering from a supplier is called as ________ process.
Correct Answer
Interorganised
Your Answer
Interorganised

Select The Blank
Question
________ BPR methodology has a source as consultant with academic background.
Correct Answer
Hammer/Champy
Your Answer
Hammer/Champy

Multiple Choice Single Answer
Question
Application Systems Language is :-
Correct Answer
ABAP 4
Your Answer
ABAP 4

Multiple Choice Single Answer
Question
One of the Hard Barrier could be :-
Correct Answer
Legal Obstacles
Your Answer
Legal Obstacles

Multiple Choice Multiple Answer
Question
The Top Management should also ensure the support of :-
Correct Answer
Senior Managers , Stakeholders , Associates
Your Answer
Senior Managers , Stakeholders , Associates

Select The Blank
Question
Internal Individual resistance is ________
Correct Answer
People Behaviour
Your Answer
Singular Behaviour

Multiple Choice Multiple Answer
Question
IT support order fulfillment process is :-
Correct Answer
In sending & receiving the order , In checking the shipment status on order , Exchange various types of forms
Your Answer
In sending & receiving the order , In checking the shipment status on order , Exchange various types of forms

True/False
Question
The software selection process may not involve errors of project content & project management.
Correct Answer
False
Your Answer
False

True/False
Question
Synchronize the physical & virtual parts of the process is Synchronize Principle.
Correct Answer
True
Your Answer
True

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